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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Submitted a request on the weekend had a estimate the following Tuesday
I had a satisfactory experience hiring a septic tank pumping service. Then I browsed around for someone to repair a small water leak where my metal roof meets my chimney. I'm too old to get on the roof anymore but with binoculars I could see the crack in tar caulking. No more than a 30 minuted job. So I passed on. A bit later I got a spam call from them! They wouldn't quote anything less than 3 hours and almost $400 for the job. Very high pressure. So they committed 2 sins - trying to rape me on the price and then phone spamming. Another aspect is that I live in a rural area and they could not provide any handymen within reasonable driving distance.
If you do decide to try them, do NOT give them your real number. This is a good one to use *******330. This is the FBI's tip line.:-)
Facilitates contractor communications and hiring. It would be useful to have a quantified summary of qualifications to facilitate selection process.
I used HomeAdvisor to find a contractor after the roof on my home suffered storm damage. I was contacted quickly by three contractors, and I couldn't be happier with the company that repaired my roof. I'll give HomeAdvisor an A+ for connecting me with the right people for the job. However, HomeAdvisor sends excessive emails. I opted out of marketing emails when I signed-up, yet I received five emails from HomeAdvisor in the first 24-hours. I've received three more emails since "unsubscribing" from their mailing list. HomeAdvisor will put you in touch with a quality contractor, but it won't respect your decision to opt-out of marketing emails.
Excellent job! The whole house is beautiful. The work was completed on time.
Found good garage installation reasonable price. No problems were encountered.
Home Advisors found the perfect company for the job that needed to be done. After searching on my own for a while I went to Home Advisors and they promptly responded and followed up by phone to ensure I was put in contact with appropriate companies. Turned out to be an excellent company who was very customer friendly and focused.
I hired a contractor for carpet cleaning and another for duct cleaning and drier vent cleaning. Both contractors were professional. Did their job well. I am pleased.
They got me in touch with a great local company and it was quick and easy.
I had two jobs that I had not been able to find anyone qualified or willing to do the jobs. Both are now complete and were done quickly and reasonably priced. I am appreciative for the help in finally getting this completed.
All went smoothly as would be expected between honest, mature adults!
I've used Home Advisor several times now to hire quality people, always with good results. Home Advisor seems to do a good job screening the people they recommend.
Good website but they call your phone too much. I hired someone off of here.
Best experience ever with a handyman. Would not hesitate to hire him for other projects.
Had highly recommended contractors to choose from who contacted me right away for bid reviews.
Very easy and and was contacted almost immediately. The tree removal service I used came out and gave me an estimate which I had others to compare. They gave me a day and time which worked with my schedule. The work they did was complete and up to my request and expectation.
My outside faucet pipe busted and the water flooded my yard and the accumulation of water had extended out into my neighbor's yard. I had to place a call to City's Utility Department to send someone to turn-off my water supply to the house. The I went online looking for a Plumber. The ad for Hone Advisor pop-up, I filled out the requested information. I recieved option for a Plumber and submitted my request for service. The Plumber called the next to schedule an appointment. The job was done and I paid him cash. Then we parted ways him financially richer and financially poorer, both pleased with the results of the job.
I have a water heater leak from the nasty weather. While I recognize that plumbers are slammed, these people made and broke THREE appointments, leaving me ANOTHER week without service, and now I can't find a plumber before March! I have tried to use them twice before, and should have known, as they have NEVER completed a job - always more and more excuses. Never, NEVER again! Now that they screwed me over, I won't be taking a shower until at least March 9. HOMEADVISOR SUCKS!
Hi Stephanie, Thank you for letting us know about your concerns and we are very sorry you've encountered some trouble getting your plumbing issue resolved. Please give us a call at 877-699-4736 or send your contact info to [email protected] so we can reach out. -HASupport
Very happy with repair to our sprinkler system. Prompt and courteous
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


Hi John, We really appreciate your feedback and apologize for any frustration or inconvenience you've experienced while using our service. We would be happy to add you to our Do Not Call list and update your contact preferences. You can give us a call at 877-699-4736 or please send your contact info to [email protected] so we can reach out. -HASupport