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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Excellent communication about pool issues.
Attempted repair after obtaining supplies.
Called me when It was fixed without further supplies needed.
I had never used Angie's list. It was very easy to use and extremely helpful. It gave me many options.
Had animal damage to my roof, home advisore contacted me quickly and had a contractor at my house within a few hours.
I could tell HomeAdvisor had a difficult time finding the right glass contractors to install a frameless Dreamline shower enclosure as they initially provided two. One of the contractors refused to install a DreamLine enclosure and the other contractor was recently awarded a contract to install shower doors at a hotel chain. It took another two weeks before I received two more contractors that were available for an estimate.
My experience with the HomeAdvisor help desk was complicated and frustrating. HomeAdvisor sold me a package to install a shower enclosure rather quickly, but the receipt I received via email stated the install was for an exterior door. I'm not sure how that happened, but I got my money back in a couple of days. That said, if it wasn't for HomeAdvisor, I would never have found Fisher Glass.
I'm putting my house up for sale soon and the power washing of my outdoor concrete areas really makes it look new. I would use Choice Home again most definitely.
I should use Home Advisor a long time ago instead of wasting my time to call around myself with a lot of frustration and ridiculously high proposed quotes in the ends. Not to mention the inferior works with no warranties.
I listed my deck project on HomeAdvisor and quickly heard back from Maria at Giacomini's Construction.
Easy to use, couple of text messages and then you are connected with companies. You pick and they Connect you with them. Very easy to use and fast. Thanks to Homeadvisor.
P.S. They can find companies in your area.
Home advisor was helpful in listing many options for contractors for my project. However they did keep coming back to me to see if I wanted more names which was a bit tiring.
Great experience and I like that they followed up on my needs. Plus email with all the information for the recommendations
I asked to have a new sink put in under counter. Had the wrong one went and got a new one and the guy left
Very professional and quick to contact. They did a very good job in a timely manner. Wonderful experience and would highly recommend.
Pro's DO NOT JOIN don't waste your money or time. Pro's are getting charged at ridiculous amounts pro's pay $400 + to join then charge $10-100 a lead. Home advisor will send 5-20 leads a day and they will send the leads to 3 other pro's to the customers home that they charged you for. I received a bill of $700 on a month I did not land any jobs.
Hi Jay, We're sorry to hear you haven't seen more success with your leads. We're here to help and would be happy to discuss strategies to help you see the most success with our service. Please give us a call at 877-947-3639 or send your contact info to [email protected] and we will follow up. -HASupport
HA sends a lot of emails trying to sell you services. Hard sell for services not related to your project.
Hired a plumber through HomeAdvisor - I was expecting a licensed professional to show up. Who showed up was a guy in a pickup truck that was in no way a licensed professional (he was a very nice man though) and tried to install a garbage disposal without any trap - just straight pipe from disposal into the main pipe - sewer gases were able to just come straight in... I had to show him what to do to fix it. He then used flexible pipe to make it work - I will have to hire someone else to redo it correctly so it doesn't look like it was done by someone who had no clue on what they were doing.
Hi Marc, We regret to hear you had anything but a positive experience with a pro. We would be happy to further address any concerns you have. You can give us a call at 877-699-4736 or please send your contact info to [email protected] so we can reach out. -HASupport
When I first signed up with home advisor, things were great I was getting work and while the lead fees were on the high side I was seeing a return. Over the past few months, it's gotten terrible. Home Advisor is leading the customers to expect a price that is not profitable with the cost of the leads. I will no longer use home advisor nor will I EVER recommend the service to other pros. Only geared to the shopper looking for the lowest bid and not for the best service and quality of work.
Hi Ben, We're sorry to hear you haven't had a more positive experience with recent leads. We're here to help and would be happy to discuss strategies to help you see the most success with your leads. You can reach out Customer Care team at 877-947-3639 or send your contact info to [email protected] and we will follow up. -HASupport
Pleasantly surprised had 5 companies contact me. They were all here at the time they said they would be.
Very good in all areas and fitting handyman to project.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dennis, We're sorry to hear this; your feedback is much appreciated. We would be happy to look into any concerns you have with your experience. You can give us a call at 877-699-4736 or please send your contact info to [email protected] so we can reach out. -HASupport