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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I was provided a service repairman who was professional as well as knowledgeable in his trade. He did not try to undermine me nor over charge me.
This was such a great experience for me. The sales contact was not pushy and very friendly. They called me immediately and had my install done with 5 days and it only took 6 hours. They valued my time which was very important to me.
It was good n the job was done well And would use them again. And the price was very affordable as well no would reference this company to my family n friends
The positive experience with Home Advisor is they put me in contact with pros from whom I had successful and rewarding project completion. This includes categories of Kitchen Remodeling and Design, Roofing, Popcorn ceiling removal, Bathroom Remodeling and Design. However, the Home Advisor experience comes with frustrations and annoyances. Here are examples: when I trying to use Home Advisor to get a list of potential providers in my area I cannot without placing a request for quotes. Then, I get 3 contacts provided. This is an issue for me because I get contacted by the pros even if I am only looking for information. Also, some of the pros don't respond so my effective list may be smaller than 3. Securing the services of every pro involved a lot more initiative and effort on my part than I expected would be necessary. I think part of the issue is I did not find I could be granular in stating my requirements and interest. And some respondents fit the category but not my project particulars. Then, Home Advisor auto generates emails to me seeking input on my activities. On two of the projects it took more than a month to complete and more than 3 months from initial contact to completion. I feel if a customer does not follow a logical customer / contractor communication and decision process the likely end result for the customer is dissatisfaction. As Home Advisor evolves to be more computer driven, I find my response to what it offers is getting less positive.
The deep freezer removal it started off with contact by phone it was fast and professional, date for pick was fast very accommodating, and pickup was professional 6ft apart and wearing of masking very friendly will be doing business again in the future.
It was quick and easy. Took the fourth quote. Once I got it scheduled I only got two more calls from contractors but they were nice. Will use it again for future endeavors.
Excellent! White Tide Powerwashing did a great job on driveway after a diesel truck fire and was able to get it cleaned up and debris taken away so not to harm my dogs or track in house.
First time I have used Home Adviser and for sure will not be the last time. They put me in contact with Dr Roofing and Restorations, Darren came out to take care of our roofing leak and I was more that satisfied with Darren and his company.
I had a great experience. The repairmen showed up on time, and was honest about what was needed to complete the process.
This online service led me in the right direction with contractor ratings and reviews that were helpful with this and future projects.
I rcv'd a call almost immediately and after questioning the cost of my repair, I went into contract and the work was completed within 2 hours of initial contact. I rcv'd calls throughout the day from other companies up until early evening but I needed the job done immediately. The company that came out was very fairly priced.
Amazing service. Water heater leaked on thurs. The Plumber came on friday advised it couldn't be fixed Monday a new water heater was installed. Very professional service Brian was amazing 2hrs and my new water heater was in. Polite friendly and great service.
Very nice, followed up and got me in touch with a company that got the job done.
I asked for a jobber who could give me a roof inspection prior to the sale of my home. An hour after my email query Don Jeffus called and asked if he could do my roof inspection. I told him yes and was prepared to be pressured to have me spend a lot of money to his company to assure its good condition. Instead he showed me photographs of some concerning conditions and explained how I could personally make the repairs and the product to use. Then he sent me a very professional report with photographs that I can use to show my roof's condition to potential buyers of my home. Wonderful experience!
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members