HomeAdvisor (Powered by Angi)Reviews 8,379

First, don't believe these reviews and to be fair, I was warned.

So we received call after call, begging for the business. Gave them a try and, WOW, got some leads, a few were good. However I started to notice we were getting worse and worse leads. To the point of the "leads" saying they never input the info/or I live in Mississippi, when called. So I ask HA to credit the leads. They told me they "do not credit leads like this" I was surprised, because that one in particular was FAKE. After auguring my point of why we shouldn't be responsible for FAKE leads for way too long the rep got a bad attitude and told me nothing can be done and I'm probably lying. Even though I paid almost 2k to them in under two weeks time, they decided to lose 5k+ month over not crediting Fake leads. So it seems like HA will send you some real leads that work out, but when you get leads that are fake you're expected to pay them as well and that don't sit right with me and kills any profit you may have. Fraud! I don't NOT recommend partnering with this company for your leads. Look into Google Guarantee, its our best lead source.

Their "plumber" spent 4.5 hours in my bathroom installing new fixtures for bath and shower. Was late for a second appointment. Left a mess and now we cannot shut off water in tub. Only way to stop it is to shut off water for entire house. Have to run up and down stairs to turn water on and off to use the bathroom. Called them. Cannot get another guy out for 2 days! Very, Very unhappy - to say the least.

First I scheduled to have my ducts cleaned, it was postponed twice and I had to use a day of vacation to be here. Next, for lawn care, they sent me suggestions of companies and I agreed with one of them on a price and day. I let Homeadvisor know. Then at 7:30 on a SUNDAY MORNING, some guy I did not hire and had not talked to is cutting my lawn! I had no idea who he was and thought he was a neighbor doing a good deed. I thanked him and told him I had hired a company through Homeadvisor, he said that is who sent him! So he had to go home.

To be honest I've have used home advisory for other inquiries on work around our house and in our house. However, this time I was very disappointing with the service not by the appliance company who did the work but by home advisory.
I had a difficult time understanding the home advisors communication with me. I did not feel comfortable providing a credit card number to hold the work, project.
I did not want to use a couple of the businesses that were available to bid on my repair. I had a company in mind who I wanted to use. I was actually encouraged to consider another company. I declined the offer and stayed with the company I wanted for the job.
As I mentioned to provide my credit card to hold a job doesn't seem to be a good business practice.

I booked a painter for two rooms. The "painter" arrived on time armed with one used tray, one brush, one roller. Though he was quite polite and congenital, his work was sloppy, with poorly covered walls, dripping on all trim, outlets and floor. The we were informed he had to leave to "go to work" but a return on the weekend to finish the job correctly.
I contact HA to file a complaint with the caveat that if he returns to do the job right all is good.
He did not return and Home Advisor did a FULL REFUND. Sad painter but great customer service!

Made an appointment with HomeAdvisor. Then, managed to fix the problem, myself. Used the part of the HomeAdvisor site that allows you to change things about your appointment, within two hours of making the appointment, and cancelled the appintment. Then, just to make certain, found an email address on their web site that I used to also cancel the job. Repairman showed up the next day, anyway. He did not call first, or we could have let him know that we had cancelled the job. Got charged for the entire job (that *I* did). Contacted HomeAdvisor by phone to let them know. Was told that they have no record of our cancellation, and that the best they could do was refund half of the job price. Told them that was not acceptable, and that I would complain anywhere I could. It became clear that they were very obviously not concerned about that. Will never use HomeAdvisor again, nor recommend them to anyone else.