Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All good advisor Helpful while buying home effect to take best decision. Alway gives helpful advice it's advices are affordable. Helpful guidance they providing.
Buyer beware! This is what happened to me. I contracted someone to power wash my house and deck thru HOME ADVISOR. Paid in advance. No one showed up, rescheduled and again no one showed up. I was home both days and communicating with them the whole time that no one was coming, giving them half hour status. Today I told them to credit my card as I no longer want the service. They responded by sending me 9 $30 coupons on my next 8 services (as if I would ever use them again). I've also contacted my credit card. SO, BUYER BEWARE!
Crusader tree service did an excellent job from the first cut to clean up, no complaints
Home Advisor provided a 1 stop shop for us to gather potential prospects for the yard work we wanted to have done. I recommend them highly because it was a time saving resource.
Got everything I was promised... the company came by and gave an estimate, we agreed on the price, they came out and completed the process as expected and promised by Home Adviser. I am well pleased
As a first time home buyer; you don't know what to expect. There has been a lot of stress related to the process, but the inspection part was the silver lining for me. Mike Bays went over everything with me answered all my questions and gave me a sense of peace during this process. I would recommend him to anyone!
I was unable to secure a trash hauler for my job on my own, with Home Advisor I had a contact within a day who was ready to work with me and schedule for my convenience
I signed up for home advisor for a little extra work. I spent $300 for the year and was told I could add money when needed. Never was I told that they would be taken from my account weekly for every lead. To top things off I was getting fake leads. I called customer service for a refund which sucked. I told them to keep the $300 but I need a refund fro. The unauthorized withdrawals from my account I was told that I was informed of this in the beginning. I WAS NOT! When I told him I was not told this his rebuttal was that it was in an audio message. I'm in the process of reaching out to other contractors that have been ROBBED BY HOME ADVISORS AND FILING A CLASS ACTION LAW SUIT.
*******@YAHOO.COM. LEAVE YOU EXPERIENCE WITH HOME ADVISOR AND YOUR CONTACT INFO. THANK YOU
Three qualified businesses responded promptly from our reequest from Home Advisor. We had two acceptable bids withen two hours. We accepted one after an interview an hour later and the job was done excellently the next morning.
The second company highlighted was the one I picked. Could not be happier.
Schedule for 4. 30. 21 at 8am. 830am rolls around and i haven't heard anything from you or the pro.
I call customer service. They tell me the contractor won't be able to come. They won't give me a reason.
Why wasn't i notified? No email, no call, no app notification.
I live an hour away from the property that needed service. That's two hours of time wasted, plus another hour waiting around for your "pro".
That's essentially a few hundred bucks of my time.
Your app UI sucks. No messaging to project i have open. No project order ID, you have to go digging around through the countless emails they send.
First and last time I'll be using your joke of a service. Rest assured I'll be rating your app across all platforms.
I didn't know I had used them till Ace of Spades told me. I had tried one other time and no one called me for the job. So I did not even want to try using Home Advisor. This time it worked and I ended up with a REALLY great worker
I went to Angie's List and submitted the request. I got the 3 recommended businesses. I contacted 2, and made the deal with the 2nd one that gave me an estimate. Project completed in a week. Extremely pleased with the process.
Great way for small businesses to get attention and get established.
Ok. So somehow two home advisor reps were scheduled the same day for my home. I had to cancel one, same day the appointment was set, I cancelled one. Yet they charged me an outrageous cancellation fee. I don't need two reps at my house. Just one. The cancellation fee was bogus. I will never use them again. Period.
IF THERE IS A RATE OF ZERO STAR, THAT IS WHERE MY EXPERIENCE OF THIS COMPANY WILL BE RATED. I BOOK FOR A JOB AND WAS SCHEDULED FOR AN APPOINTMENT. HERE I AM WAITING FOR TWO FREAKING HOURS FOR THE "PRO" TO SHOW UP. NO PRO SHOW UP, NO COMMUNICATION FROM HOME ADVISOR. WHEN I CALLED THEY HAVE THE NERVE TO SAY THAT THE PRO DID NOT CONTACT THEM AND WAS AT A DIFFERENT JOB. AREN'T YOU SUPPOSE TO CONNECT WITH THE PRO AND MAKE THIS ARRANGEMENT WORK? THEY CLAIMED THAT THEY ARE RATED FOR QUALITY WORK AND CUSTOMER SERVICE, PERHAPS THEY SHOULD FOCUS MORE ON ACTUALLY GETTING THEIR CONTRACTORS TO SHOW UP AT A SCHEDULED JOB APPOINTMENT INSTEAD. ALSO HAD A HARD TIME CONTACTING THEM TOO. NO CONTACT INFORMATION IN THEIR CONFIRMATION EMAIL. I HAVE TO SEARCH FOR 20 MINUTES TO FIND THE PHONE TO CALL. I WILL NEVER USE THIS SERVICE AGAIN! THIS IS A SCAM OPERATION THEY ARE RUNNING AS FAR AS I AM CONCERN, SO BEWARE OF THIS COMPANY!
I was able to choose a roof company first then Solid Group construction company for my half bathroom project am very happy with both companies that home adviser helped us find.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

