HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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India
3 reviews
0 helpful votes
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All good advisor Helpful while buying home effect to take best decision. Alway gives helpful advice it's advices are affordable. Helpful guidance they providing.

Date of experience: May 1, 2021
Virginia
2 reviews
0 helpful votes
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Buyer beware
June 1, 2021

Buyer beware! This is what happened to me. I contracted someone to power wash my house and deck thru HOME ADVISOR. Paid in advance. No one showed up, rescheduled and again no one showed up. I was home both days and communicating with them the whole time that no one was coming, giving them half hour status. Today I told them to credit my card as I no longer want the service. They responded by sending me 9 $30 coupons on my next 8 services (as if I would ever use them again). I've also contacted my credit card. SO, BUYER BEWARE!

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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3 trees removal
May 2, 2021

Crusader tree service did an excellent job from the first cut to clean up, no complaints

Date of experience: May 1, 2021
Illinois
3 reviews
0 helpful votes
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Home Advisor ROCKS!
May 1, 2021

Home Advisor provided a 1 stop shop for us to gather potential prospects for the yard work we wanted to have done. I recommend them highly because it was a time saving resource.

Date of experience: May 1, 2021
Georgia
1 review
0 helpful votes
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Brick repair
May 1, 2021

We were pleased with the service ro get our project completed

Date of experience: May 1, 2021
Alabama
1 review
0 helpful votes
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Excellent Service!
May 1, 2021

Got everything I was promised... the company came by and gave an estimate, we agreed on the price, they came out and completed the process as expected and promised by Home Adviser. I am well pleased

Date of experience: May 1, 2021
Kentucky
1 review
0 helpful votes
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Great experience
May 1, 2021

As a first time home buyer; you don't know what to expect. There has been a lot of stress related to the process, but the inspection part was the silver lining for me. Mike Bays went over everything with me answered all my questions and gave me a sense of peace during this process. I would recommend him to anyone!

Date of experience: May 1, 2021
Tennessee
1 review
0 helpful votes
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Great
May 1, 2021

Very helpful in finding the right company for my job

Date of experience: April 30, 2021
Virginia
1 review
0 helpful votes
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Helpful resource
April 30, 2021

I was unable to secure a trash hauler for my job on my own, with Home Advisor I had a contact within a day who was ready to work with me and schedule for my convenience

Date of experience: April 30, 2021
Pennsylvania
1 review
0 helpful votes
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I signed up for home advisor for a little extra work. I spent $300 for the year and was told I could add money when needed. Never was I told that they would be taken from my account weekly for every lead. To top things off I was getting fake leads. I called customer service for a refund which sucked. I told them to keep the $300 but I need a refund fro. The unauthorized withdrawals from my account I was told that I was informed of this in the beginning. I WAS NOT! When I told him I was not told this his rebuttal was that it was in an audio message. I'm in the process of reaching out to other contractors that have been ROBBED BY HOME ADVISORS AND FILING A CLASS ACTION LAW SUIT.
*******@YAHOO.COM. LEAVE YOU EXPERIENCE WITH HOME ADVISOR AND YOUR CONTACT INFO. THANK YOU

Date of experience: April 30, 2021
Alabama
1 review
0 helpful votes
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Satisfactory
April 30, 2021

Three qualified businesses responded promptly from our reequest from Home Advisor. We had two acceptable bids withen two hours. We accepted one after an interview an hour later and the job was done excellently the next morning.

Date of experience: April 30, 2021
Minnesota
1 review
0 helpful votes
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Very pleased
April 30, 2021

The second company highlighted was the one I picked. Could not be happier.

Date of experience: April 30, 2021
Texas
1 review
0 helpful votes
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Schedule for 4. 30. 21 at 8am. 830am rolls around and i haven't heard anything from you or the pro.

I call customer service. They tell me the contractor won't be able to come. They won't give me a reason.

Why wasn't i notified? No email, no call, no app notification.

I live an hour away from the property that needed service. That's two hours of time wasted, plus another hour waiting around for your "pro".

That's essentially a few hundred bucks of my time.

Your app UI sucks. No messaging to project i have open. No project order ID, you have to go digging around through the countless emails they send.

First and last time I'll be using your joke of a service. Rest assured I'll be rating your app across all platforms.

Date of experience: April 30, 2021
Florida
1 review
0 helpful votes
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It worked
April 30, 2021

I didn't know I had used them till Ace of Spades told me. I had tried one other time and no one called me for the job. So I did not even want to try using Home Advisor. This time it worked and I ended up with a REALLY great worker

Date of experience: April 30, 2021
Virginia
1 review
0 helpful votes
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Fence Installation
April 30, 2021

I went to Angie's List and submitted the request. I got the 3 recommended businesses. I contacted 2, and made the deal with the 2nd one that gave me an estimate. Project completed in a week. Extremely pleased with the process.

Date of experience: April 30, 2021
Washington
1 review
0 helpful votes
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Great way for small businesses to get attention and get established.

Date of experience: April 29, 2021
Pennsylvania
1 review
0 helpful votes
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Leeches
May 29, 2021

Ok. So somehow two home advisor reps were scheduled the same day for my home. I had to cancel one, same day the appointment was set, I cancelled one. Yet they charged me an outrageous cancellation fee. I don't need two reps at my house. Just one. The cancellation fee was bogus. I will never use them again. Period.

Date of experience: April 29, 2021
Minnesota
1 review
0 helpful votes
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TERRIBLE COMPANY!
May 29, 2021

IF THERE IS A RATE OF ZERO STAR, THAT IS WHERE MY EXPERIENCE OF THIS COMPANY WILL BE RATED. I BOOK FOR A JOB AND WAS SCHEDULED FOR AN APPOINTMENT. HERE I AM WAITING FOR TWO FREAKING HOURS FOR THE "PRO" TO SHOW UP. NO PRO SHOW UP, NO COMMUNICATION FROM HOME ADVISOR. WHEN I CALLED THEY HAVE THE NERVE TO SAY THAT THE PRO DID NOT CONTACT THEM AND WAS AT A DIFFERENT JOB. AREN'T YOU SUPPOSE TO CONNECT WITH THE PRO AND MAKE THIS ARRANGEMENT WORK? THEY CLAIMED THAT THEY ARE RATED FOR QUALITY WORK AND CUSTOMER SERVICE, PERHAPS THEY SHOULD FOCUS MORE ON ACTUALLY GETTING THEIR CONTRACTORS TO SHOW UP AT A SCHEDULED JOB APPOINTMENT INSTEAD. ALSO HAD A HARD TIME CONTACTING THEM TOO. NO CONTACT INFORMATION IN THEIR CONFIRMATION EMAIL. I HAVE TO SEARCH FOR 20 MINUTES TO FIND THE PHONE TO CALL. I WILL NEVER USE THIS SERVICE AGAIN! THIS IS A SCAM OPERATION THEY ARE RUNNING AS FAR AS I AM CONCERN, SO BEWARE OF THIS COMPANY!

Date of experience: April 29, 2021
Kentucky
1 review
0 helpful votes
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Spot on...
April 29, 2021

Used the reviews as a guide. They were correct in evaluating the company.

Date of experience: April 29, 2021
Maryland
2 reviews
0 helpful votes
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I was able to choose a roof company first then Solid Group construction company for my half bathroom project am very happy with both companies that home adviser helped us find.

Date of experience: April 29, 2021

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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