HomeAdvisor (Powered by Angi)Reviews 8,379

I will never again use HomeAdvisor. It's been bought out by Angie's List, which I do not trust and will never use again. They rope you into providing personal information, which I refuse to do EVER due to a horrible past experience.

I went to the Home Advisor website to try and book a handyman. I was hoping that the process would be simple, but it wasn't. I tried to create an account, but I kept getting stuck in a "loop" that refused to recognize my email even after contacting me at the same email address. I tried the chat option with one of their agents who gave me a link to the same loop, and on trying to open the link, the chat was deleted. I booked an appointment, but didn't really know exactly with whom I had booked it. A number of businesses appeared on the screen and all but one was applicable to the services that I had requested. The one service that was relative to my request had horrible reviews, so I cancelled my booking. It's more convenient to just call a local handyman.

My sister and family we're just BRAINSTORMING ideas on a cleaning service and she decided to call to have an idea of the process. She spoke first with Mark Frye who at first a nice guy helping her out and told us he needed her card number so when we decided to go through with it she would get direct deposit and paid on Thursday's and she knew it was going to be a 300 charge when she decided to go through with it but we ONLY wanted ideas and she asked REPEATEDLY "this isn't going to charge my card right? Because i don't have money right now" and he reassured that she will NOT be charged. And the card wasn't going through so he transferred her to 2 different managers one name she did not get but she also spoke to Heidi Schaffer who said good news you were already approved and were just waiting on a background check and the payment went through when she spoke to Heidi. She asked ONCE AGAIN. I'm not going to be charged for this right? And they said no. And guess what! The next day she received a charge for $300! And she doesn't have the money so now on top of that there's an overdraft fee. And she received an email saying she HASN'T been approved yet and that it takes up to 14 business days to get approved for a background check and everything. So she was wrongly charged money by Mark and his manager Heidi and is now struggling with bills that are due. They are sneaky workers out for money so their managers can get their commission bonuses. Make it more clear next time that theirs a charge regardless and we won't even need to contact you. Just awful. You Thief's. And if we have too we will take legal actions and apparently these calls are recorded so we'll try to get those recordings as well. And now every time we call we can't get an agent and it goes to voicemail