HomeAdvisor (Powered by Angi)

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HomeAdvisor (Powered by Angi)

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
619
value
542
shipping
130
returns
171
quality
492
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Florida
1 review
0 helpful votes
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Received call backs the same day.
July 16, 2021

HomeAdviser did their job and sent out leads right away with two businesses responding right away. One of the bidding companies who gave an estimate immediately charged $135.00 fee and called it an inspection. Invoice reminders were coming each day before having time to get estimates from other companies. I ultimately declined to use this company, as I felt the fee for the estimate was more important then landing the customer.

Date of experience: July 15, 2021
Texas
1 review
0 helpful votes
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Fence repair
July 15, 2021

Good service. Very timely. Good prices. Good variety of repair companies

Date of experience: July 15, 2021
Texas
1 review
0 helpful votes
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Very knowledgeable
July 15, 2021

Knew there stuff. Very professional customer service

Date of experience: July 15, 2021
Florida
1 review
0 helpful votes
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Painting
July 15, 2021

Home Advisor suggested a very good company. They check back and made sure everything was going correctly.

Date of experience: July 15, 2021
California
1 review
0 helpful votes
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Overwhelming!
August 14, 2021

I wasn't finding a lot of providers for the services I inquired about. I then started to get phone calls, beginning at 8 am, asking what other projects I may have, then multiple emails every day, and possibly a second call in the afternoon. If you need that kind of service great, this is for you!

Date of experience: July 14, 2021
Massachusetts
1 review
0 helpful votes
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Job match
July 14, 2021

Good response time and several options provided. Although I only received a couple of quotes, that's all I needed

Date of experience: July 14, 2021
North Carolina
1 review
0 helpful votes
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Answered all of my questions and completed in a timely manor.

Date of experience: July 14, 2021
Florida
1 review
0 helpful votes
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Shower remodel
July 14, 2021

Things went very well. Danny, the installer, was prompt, professional, polite, and proficient. I highly recommend Top Notch Remodelers!

Date of experience: July 14, 2021
Colorado
1 review
0 helpful votes
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Awesome referral website
July 14, 2021

Went perfect the company contacted me asap after i asked Home Advisor for help with finding a company who serviced gutters sure made me happy to get project done!

Date of experience: July 14, 2021
Pennsylvania
1 review
0 helpful votes
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Housecleaning
July 14, 2021

I was searching for house cleaners for a vacation home. I did not have any contacts in the area so it was helpful to get several referrals. Two called back very quickly and I chose one of them for the job.

Date of experience: July 14, 2021
Ohio
1 review
0 helpful votes
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Home Advisor rocks!
July 14, 2021

I was desperate to find an electrician because I live in a rural area and live in a modular home and I simply could not find ANY that were willing to take on my project. Filled out the form on Home Advisor and within seconds the most wonderful electrician called me and that very afternoon he arrived and diagnosed all the issues and repaired all the issues and got me 100% squared away! Very professional, extremely helpful, and fairly priced. I will never cease to be amazed at how quickly and effectively the Home Advisor experience worked. I am so glad I found this out so I can use their help on other projects/problems that arise. I HIGHLY RECOMMEND Home Advisor. They are a tremendous asset to have.

Date of experience: July 14, 2021
Washington
1 review
0 helpful votes
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Pushiness
August 13, 2021

Too demanding, pushy, too many emails. Now it says not enough characters write more! Just what I'm talking about!

Date of experience: July 14, 2021
New York
1 review
0 helpful votes
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Great JOB
July 14, 2021

I was called by multiple contractors within a day. Which gave me the opportunity to interview more than one person and make a decision on who to higher for my home project.

Date of experience: July 14, 2021
California
1 review
0 helpful votes
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200%
July 14, 2021

Great help. I have a older house, and needs updated. They have found many companies for me. They check the credentials of the companies. Just wonderful. Thanks

Date of experience: July 13, 2021
California
13 reviews
49 helpful votes
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I needed to replace my range hood and scheduled an appointment with them. Due to some special requirements (fitting a 6 inch into the existing 8 inch vent) I wanted to make sure I buy the correct reducer, so I asked them to have the contractor call me. After 2 days of calls (and refusal to transfer me to a supervisor) I cancelled the appointment. As a note there seems to be only ONE person answering the phone, the same female voice with a Chinese accent, which I found very strange. She claimed she had not spoken to me before. I already hired a local contractor who is also charging me less.

Date of experience: July 13, 2021
Maryland
2 reviews
0 helpful votes
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No longer trust worthy
August 12, 2021

We are long time Angie's list subscribers. My husband searched for an electrician and booked it and foolishly trusted them with our credit card information. He spoke to the electrician and learned he was not licensed, or insured. (my husband can do the work but we figured by law it needed to be done by a licensed electrician). We attempted to cancel but Handi would not take our calls as the recording said "we were not in their system". Odd as they had called us! I left a message on the 800 number to cancel and reached the electrician and canceled and yet they continually attempted to charge our Amex card for a service we cancelled. This service is no longer reliable ( non insured, qualified recommendations as well as non responsive customer service!) So disappointed.

Date of experience: July 13, 2021
New York
1 review
0 helpful votes
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Exterior freshening
July 13, 2021

Everything was done as I wanted. The workers were excellent and accomplished the work in a timely manner.

Date of experience: July 13, 2021
Utah
1 review
0 helpful votes
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Work
July 13, 2021

Very good. I used to be an electrical contractor and I worked with Home Advisor. I was familiar with how they make sure that all contractors have a license in good standing, workers comp, and liability insurance. There was always follow up to make sure all information is currant. I have never had a bad experience with Home Advisor. So I always use them except for electrical because I still do that myself.

Date of experience: July 13, 2021
Tennessee
2 reviews
0 helpful votes
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I received several contacts. Was able to have about six contractors come to make estimates. Discussed several options.
All but one contact came to give estimates. One was too booked up if I remember correctly.

Date of experience: July 13, 2021
Massachusetts
1 review
0 helpful votes
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50/50
July 13, 2021

I contacted two of the recommended pros, and both came out but only D&D gave a quote.

Date of experience: July 13, 2021

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+360
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