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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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HomeAdviser did their job and sent out leads right away with two businesses responding right away. One of the bidding companies who gave an estimate immediately charged $135.00 fee and called it an inspection. Invoice reminders were coming each day before having time to get estimates from other companies. I ultimately declined to use this company, as I felt the fee for the estimate was more important then landing the customer.
I wasn't finding a lot of providers for the services I inquired about. I then started to get phone calls, beginning at 8 am, asking what other projects I may have, then multiple emails every day, and possibly a second call in the afternoon. If you need that kind of service great, this is for you!
Answered all of my questions and completed in a timely manor.
Things went very well. Danny, the installer, was prompt, professional, polite, and proficient. I highly recommend Top Notch Remodelers!
Went perfect the company contacted me asap after i asked Home Advisor for help with finding a company who serviced gutters sure made me happy to get project done!
I was searching for house cleaners for a vacation home. I did not have any contacts in the area so it was helpful to get several referrals. Two called back very quickly and I chose one of them for the job.
I was desperate to find an electrician because I live in a rural area and live in a modular home and I simply could not find ANY that were willing to take on my project. Filled out the form on Home Advisor and within seconds the most wonderful electrician called me and that very afternoon he arrived and diagnosed all the issues and repaired all the issues and got me 100% squared away! Very professional, extremely helpful, and fairly priced. I will never cease to be amazed at how quickly and effectively the Home Advisor experience worked. I am so glad I found this out so I can use their help on other projects/problems that arise. I HIGHLY RECOMMEND Home Advisor. They are a tremendous asset to have.
I was called by multiple contractors within a day. Which gave me the opportunity to interview more than one person and make a decision on who to higher for my home project.
Great help. I have a older house, and needs updated. They have found many companies for me. They check the credentials of the companies. Just wonderful. Thanks
I needed to replace my range hood and scheduled an appointment with them. Due to some special requirements (fitting a 6 inch into the existing 8 inch vent) I wanted to make sure I buy the correct reducer, so I asked them to have the contractor call me. After 2 days of calls (and refusal to transfer me to a supervisor) I cancelled the appointment. As a note there seems to be only ONE person answering the phone, the same female voice with a Chinese accent, which I found very strange. She claimed she had not spoken to me before. I already hired a local contractor who is also charging me less.
We are long time Angie's list subscribers. My husband searched for an electrician and booked it and foolishly trusted them with our credit card information. He spoke to the electrician and learned he was not licensed, or insured. (my husband can do the work but we figured by law it needed to be done by a licensed electrician). We attempted to cancel but Handi would not take our calls as the recording said "we were not in their system". Odd as they had called us! I left a message on the 800 number to cancel and reached the electrician and canceled and yet they continually attempted to charge our Amex card for a service we cancelled. This service is no longer reliable ( non insured, qualified recommendations as well as non responsive customer service!) So disappointed.
Everything was done as I wanted. The workers were excellent and accomplished the work in a timely manner.
Very good. I used to be an electrical contractor and I worked with Home Advisor. I was familiar with how they make sure that all contractors have a license in good standing, workers comp, and liability insurance. There was always follow up to make sure all information is currant. I have never had a bad experience with Home Advisor. So I always use them except for electrical because I still do that myself.
I received several contacts. Was able to have about six contractors come to make estimates. Discussed several options.
All but one contact came to give estimates. One was too booked up if I remember correctly.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

