We ordered a suit for my sons wedding. We were charged appropriately for the extras, including custom lining and functional buttonholes on the sleeves. The suit we received did not have either of them. In addition, the fit of the suit is not the modern, more trim style that everyone is wearing these days, and that is represented on Hockerty's website (see first pic below) Instead, the one we received is the traditional fit - longer in the waist and looser in the chest and arms (see 2nd pic below). Instead of correcting these issues, as promised in their "perfect fit guarantee", Hockerty refunded the money we paid for the custom lining and functioning buttonholes and claimed that we never ordered them. They also refuted our claim about the fit by saying that their manager said it looked fine. There is no way to contact Hockerty, other than their chat feature on their website, and then you aren't talking to a real person. And it takes them several days to get back to you via email. The worst customer service I have ever received. Do not waste your money on Hockerty. My son-in-law ordered his custom suit from Indochino.com with awesome results. Go there instead.

You only get married once right, so why not get your self something special? BUT DON'T GET IT FROM HOCKERTY! I spent $317 USD on a waste coat(vest), shirt and pants thinking, I'm giving them very accurate measurements, it's fool proof." But I was a fool believing their website was legitimate. You think you're buying from a nice looking UK company but it's Chinese sweat shop garbage. I ordered a size 38 waist pants, and what I got was more like a 32-34 waist. I have wide shoulders and a strong chest and also gave them accurate measurements for the order. I cant even pull the vest past the sides of my ribs it's so small, and the shirt cant even button up. I gave them a sleeve length of 25 inches, and I received sleeves just shy of 24 inches. Not to mention how thin the fabric is! You assume the wool blends your ordering, or the premium shirt fabric will be nice. Wal-Mart doesn't even sell cloths with fabric this cheap and thin. Look, when your planning a wedding money is tight, but if your buying from Hockerty you'll be losing it. They don't offer refunds, and the last message I got from customer service was to update my info so they can remake the pants. Do they not understand that I need everything remade? Oh and one more thing, their customer service is so slow. I get time zones but as of right now it's 9:00 am EST and they say their customer service works 09 a.m. - 18 p.m. CET. So it's like 2:00 pm there so why do they only respond once a day and then send an email saying they'll get back to me in 48 hours? Anyways, getting married during the virus is hard, it would have been nice to have a nice outfit I was happy to have. Now I want nothing more than put this ordeal with Hockerty behind me. After waisting $317 USD, I find my self without something to wear for a wedding that's is 60 days away. Good on you Hockerty, your Chinese company and Chinese virus have utterly screwed me over.

Leider sitzt der Anzug einfach nicht. Zu meiner Hochzeit werde ich ihn sicher nicht anziehen. Für eine Nachbesserung musste ich beim Schneider 50 zahlen. Erst hieß es, dass diese erstattet werden ABER ACHTUNG: Diese werden nur für die "nächste Bestellung" innerhalb von einem Jahr auf das Hockerty Konto gebucht. Also nicht wirklich eine Erstattung. Sehr irreführend und nicht gerade Kunden orientiert.

Alles in allem muss ich sagen, dass ich knapp 300 für einen Anzug ausgegeben habe, den ich nicht tragen werde

Believe the 1-star reviews. I wish I had done more research before ordering from Hockerty. The company is very EASY to order from and HARD to work with. There is no customer service department. The "Contact Us" link is just a labyrinth of FAQ. You will never find a phone number, email, or chat. The chat from the home page is just an automated series of responses that is verbatim from the "Contact Us" link. Once your order is placed, you have to rely on hope.

I placed my order and was quoted 3-4 weeks. That has come and gone. I did receive a mass e-mail that stated my order would be delayed and received an updated delivery date. That too has come and gone. All emails come from a "no-reply" email address. You have no way to contact them.

My only option at this point is to file a dispute with my credit card company.

Beware! Beware! Beware!

I ordered a custom tuxedo and confirmed the measurements over email. The suit arrived (from China?) and was ridiculously too large, to the point it could not be altered easily. Additionally, and perhaps most importantly, the quality was very, very poor. Very cheap, thin materials and no where near expectations for the price.

I complained to Hockerty who refused to refund and instead offered to send me another suit; they consistantly ignored any concerns regarding quality despite numerous emails back and forth. Eventually I had no choice but to ask my credit card company to withhold payment and investigate along with contacting the Swiss ombudsman (where hockerty are based)

With Hockerty based in Switzerland I had to engage Konsumentenforum (the Swiss consumer protection organization). After investigation they agreed hockerty were at fault, however they have very little powers, the next step would be Justice of the Peace or a civil court action (which they supported). However, after arbitration with my credit card company a refund was finally provided. A lot of work on my part to get my money back from a disgraceful business.

Despite numerous emails with Jonathan Blasco from hockerty, he previously reported this truthful review as not being from someone with a genuine order, hence this repost. Further demonstration of their disgraceful business practices; reporting what they know to be valid reviews. Interesting that any positive reviews are very, very brief... I wonder if they're at all genuine. Apparently they had a previous brand name which was burned due to poor reviews.

Avoid these cheap, nasty suits and disgraceful company with terrible customer service.

Shocking service and fit. Went through 4 remakes and over a years worth of emails and pleading for a refund for them to repeatedly give me stock shirts. Ive given up on trying to get a refund now and have £250 worth of shirts ide never wear and will likely use them as fuel for my fire this winter. I had my friend who fits famous labels like Coast measure the shirts and they were all 20cm or more off my supplied measurements. I would like to take them to court but don't have the time or energy so all I can do is spread the word so they don't do the same to you

I received my order more quickly than I anticipated. The three-piece suit did require some alterations and the process to file a claim to work with support through the alteration process was quick and easy. The customer support representative I worked with was very helpful and responsive. The original turnaround time for Hockey to do the alterations in house was pushing right against when I needed the suit for my wedding. When I communicated that to the representative assisting me, he was quick to come up with another solution that better met my needs. I would purchase a suit from Hockerty again just based on the great pre-sales support I received from Jonathan and the team.

I have ordered a dress shirt and pant to try out what Hockerty has to offer. I went through their measuring process, took great care and spent a lot of time ensuring the measurements were accurate. The garments came back after about 3 weeks and they didn't fit (too tight). They asked to send them pictures, which I obliged, and they remade the garments. Still too tight. At this point I realized it was a real waste of time and asked for a refund. After about 2 weeks they mentioned that their team of professionals looked at my photos and decided that the garments fit me perfectly. Well now, that was a surprise as I couldn't bend to tie my shoe laces, or sit with the pants. They did become very confrontational and condescending in their replies towards the end. Overall, a really bad experience and would not recommend.

I ordered a custom dress shirt on Nov. 4,2019 and it was received on Nov. 11.2019. I needed it by Nov. 15.

That's the sum total of what they did well. I was careful to specify all measurements needed. What I got was a shirt too small in the neck by 1/2 inch, in the shoulders by 1 inch, too tight to wear and too small to button. No way to contact them by phone, so submitted a customer service report. Only options they gave were to (a) have a local tailor fix it or (b) return it and they would remake - taking 30 days. No refund option.

Also no return address. It came from China, they say they're located in Switzerland, and there is no US address. Who do I send it to? We're below freezing today, but tomorrow I'm taking the plastic bag it arrived in to FedEx to see if they can determine a return address and provide me with proof of shipment so I can dispute the charges with Mastercard. I spoke to Mastercard representive (very nice and helpful) but they cannot dispute the charge until I have proof of return, that I have tried to contact them, and that enough time has passed for them to receive the merchandise returned. It was shipped from China for $15 on top of the $65 for the shirt. Am I supposed to return it for another $15 with expedited shipment?

Bottom line. Don't trust that you'll receive a properly fitted garment, or expect any customer service. Buy at your own risk.

Chances are the fitment of your suit will not be great and require a lot of alterations. I ordered a linen suit and the cost of alterations to make it look respectable was more than the 25% of the original price (which is what the company promises to cover). I was lucky to be contacted by one of the co-owners who arranged covering the complete cost of alterations done by a local tailor, and my suit ended up looking great (thank you, Jonathan!). Still, I don't think I will ever go this route again. Attention to details did not quite meet my expectations - I found many stray threads. The quality of linen, even though some say all linen is the same, didn't seem great to me. Though the suit was made and shipped remarkably fast, packaging was not great - my suit was very tightly folded in a tiny package - and arrived unbelievably wrinkled, so I had to take it to professional cleaners.

Fantastic Website. Thats where it ends. 5 Stars of rubbish.
Suits are marked up 2500% Cheapest quality, material, workmanship. Customer service is ridiculous. They say they cant refund because the suit is tailored... its not tailored at all. Complete rubbish. They offer 25 percent tailoring costs... it their incompetence that caused the problem. They offer the suit to be remade... why would you want another rubbish suit made... and at who cost. They offer a credit to your Hockerty account... Why would anyone wantt to deal with them ever again. Its a scam. You will be disappointed. Dont bother. Shop locally or from shops with better reviews that this disaster.
I have worn suits for about 25 years, almost every day of my life. I must have owned around 50 suits in that time and tried on 100s, this is by far the worst suit i have ever tried on and definatley the worst quality. DONT BUY FROM THEM EVER. Theres no response the company can give me that the already havent... apart from a refund and an apology and a promise to stop ripping people off.