If I could give this a zero star, I would! Firstly, I ordered a suit jacket and pants from their website with all the measurements included. When I received the suit, not only was it very poor quality material, but it didn't even fit correctly. I tried multiple times to tell them that I had to return it as I was very dissatisfied (to say the least), but they refused to do so, and wouldn't even alter the suit without a charge! Beware of this crooked offshore company that is unethical and does not care about caring for their customers at all. Do not purchase any clothing from this site!

I ordered a suit and waistcoat for my sons wedding which was in 24 days. I was initially informed it would take 15 days then found out it was coming from its china workshops. The 15 days turned into 20 days and then finally arriving the day after my sons wedding. I had to get another made up suit from Jacamo. I sent many emaills and messages to Hockerty but they dont reply to most of them they are just ignored. I would never use them again and suggest to others to think of other options

Was truly very excited to receive the suit I ordered online from Hockerty after seeing such good reviews. However once it arrived was extremely disappointed and it kept get worse from that moment on. After picking my fabric we followed the online measuring instructions.

After a few weeks of waiting received the package. Upon opening said package to reveal a bag with a crunched up suit inside (understandably) I pulled out the wrinkled suit and upon inspection found that the sleeve buttons were non-functional (sign of it cheap suit) and more importantly the sizes were so extremely off so much so that I'm sure it would fit around a small car (guessing they went with size tarp for this one).

I naturally opened a ticket and began to explain the situation along with the attached photos. The response from Hockerty rep was to take the garment to a tailor.

Now this would've been perfectly acceptable if it needed to be hemmed or slightly brought in. However the pants are so large that no matter where I hold them they fall down, and the crotch is literally down to my knees when sort of held to where there should be. And each leg is so baggy that I could probably fit both of my legs into one. (I haven't tired lol). The Jacket is the closest thing to correct. However the amount of tailoring needed just to bring it in would be more than there so called redeemable allowance (I doubt they have one). Well at the Tailor she asked me why didn't I just buy a suit from a local shop (off the rack) and laughed so hard at how bad the fit is lol. And informed that she would need to essentially tear the suit apart and remake it (not her exact words). She advised me that I should if I could get the suit remade. As it would cost hundreds of dollars to fix.

So I sent another email to Hockerty explaining the situation only to be met with a no response method. Guess if you don't respond to emails they don't exist.

If I had to guess they sent me a suit they just had laying around and said close enough said it.

So I'm now writing a review hoping to save you a few dollars and a very bad experience.

If you're looking for a well-made suit of similar price I would recommend itailor. Their customer service is phenomenal and the fit is exactly the measurements you send (based off there web page).

I ordered a custom tuxedo and confirmed the measurements with a Tailor. The suit arrived from (China?) Order # 1942**** and was ridiculously too large, to the point it could not be altered easily.

Additionally, and perhaps most importantly, the quality was extremely poor. Very cheap, thin material and nowhere near expectations for the price I paid of $501.90. Hockerty.com does not have a phone number to customer service. The only way to communicate is through their online support ticket.

Oleskiy identified by first name only refused to refund my purchase price even after I provided FED-X International tracking number for which Oleskiy subsequently confirmed receipt of my returned item.

Instead of offering a refund, he offered to send me another suit with a +20% upcharge/ price increase, completely avoiding the quality issue despite numerous emails back and forth.

KEEP IN MIND, AT THIS POINT THE POORLY CRAFTED SUIT IS NOW CONFIRMED by Oleskiy TO BE IN THE POSSESSION OF HOCKERTY.COM YET STILL NO REFUND!

There is zero quality control and zero accountability from their non-existent customer service department. I have requested complete contact information to log a formal complaint with the Swiss Ombudsstelle for E-commerce to seek remedy and refund of my purchase priced as well as potential legal action in the United States for deceptive business practices.

PLEASE DO YOURSELF A FAVOR AND AVOID THESE CHEAP SUITS AND POOR CUSTOMER SERVICE.

User's recommendation: AVOID THIS COMPANY.

Product or Service Mentioned: Hockerty Suit.

Monetary Loss: $502.

Preferred solution: Full refund.

Hockerty Cons: Horrendous quality of the suit.

Just don't go near this company. Awful product, awful customer service.
First attempt I got comical shirts - not just the wrong shape for me, but there is no way any human had those proportions! Shipping took forever - nearly two months to get them, and then I had to send them back for total remake. The final shirts are ok-ish, but I can get better quality and fit off the shelf for half the price.
Second attempt was worse. Shirt fabric just horrible. Cheap and nasty. I would never wear it, and nothing like it looked online. No offer of return, no offer of remake. Days and days passed until I got a reply from customer service. In fact, they replied quicker to a review I left on another site that they did to their own ticket system!
In summary: awful product, awful service, awful shipping, awful process. Don't touch. I pitty the man who buys a whole suit of these jokers.

This was a terrible experience and a big waste of money. We ordered 2 custom men's shirts and they came way to small. They do not care about customer satisfaction. Don't waste your money. I sent pictures and all kinds of information to them to show they were made wrong and they will not take responsibility. They came smaller than the measurements I sent them

Bought an overcoat material was advertised as 100% wool when it arrived label said 40% wool, and the quality was very poor when contacted the company tried to insist that it was always advertised as 40% wool i had the original advert saying 100% wool plus on some sites it was still advertised as 100% wool the buttons were not properly fixed nor lining up with the button holes pocket flap not sewn all the way along, lining badly attached, fit way out to sum them up as useless is being generous. Do not use they are a pile of thieving scum-bags they said they would compensate me and to send pictures but stopped communicating when i sent the pictures and a seamstress's evaluation of the coat saying it was rubbish from workmanship to material used. BE WARNED PURE CRAP.

We had a very bad experience shopping with this store. My fiance purchased his wedding vest custom through Hockerty - paid nearly $200 for it. He ordered a vest in the color Simons which is listed online as "Dark Grey." It arrived and was a dark navy blue. It didn't match our wedding outfits at all.

He contacted them with the issue wanting the vest to be replaced in a grey color and notified them that the site has it listed incorrectly. They responded to him that he should have ordered a color swatch and have offered us no remedy at all except to buy another vest.

Now we are looking for somewhere else to buy our vest and stuck with a $200 vest that my fiance will never wear.

As long as I ordered the service seems okay, but after part of the ordered garments arrived (pants of the suit and extra pants did not arrive and suit jacket has some quality issues) their services stoped immediately. All I get is advertisement and emails that I should get more people to buy at Hockerty, which I obviously will not. Hardly every write reviews but unfortunately they deserve it. Don't do what I did and ignore reviews like this over the few happy one's who did get what they asked for (if the reviews are real).
Wish that I could add a photo of the pants but than I would have to actually receive them

SUMMARY: TERRIBLE QUALITY, INCORRECT MEASUREMENTS, ABHORRENT CUSTOMER SERVICE.

I was very excited about ordering my coat from Hockerty, I uploaded my measurements etc. But it all went rapidly down hill once the coat arrived. The measurements were COMPLETELY WRONG.
I have worked in high end men's fashion for several years, and have taken the measurements of many people for garments worth thousands of pounds. I've also given my measurements for several things to be made for me over the years.
Hockerty decided to add between two to four inches (5 -10cm) onto each of my measurements, and then tried to tell me that they hadn't at all. I took the coat to a local tailor, who measured both myself and the coat - he confirmed that the measurements I had given them were 100% correct and the differences mentioned above.
When I complained to Hockerty, their CUSTOMER SERVICE WAS AWFUL. First of all I was sent automatic emails, then a very rude woman took over, followed by the CS manager, who came across exceedingly arrogant and rude in his demeanour. They refused a refund, offered to reimburse only £60 of the £180 cost to have the coat altered. The CS team are also notably non-native English speakers, who undermine their own arguments from email to email. Eg. Offering to pay the full cost of alterations, and then saying they wouldn't, even though I quoted their own email back to them!
I have never had such a HORRID experience in my life when having purchased anything. STAY WELL CLEAR.

Do not use this company! Their guaranteed fit statement is a lie, the quality of the shirts no better than Asda and their customer service blunt, unhelpful and dismissive!

I ordered 3 shirts due to their guaranteed fit statement, followed their videos to ensure accurate measurements and got one of the worst fitting shirts ever!

They told me to get them tailored in line with their guaranteed fit policy but due to all the work required to get them to fit the bill was £60... hockerty only cover up to 25% of the order value which meant they refunded me £28... this didnt even pay for 2 shirts to be put right therefore their guaranteed fit policy is a complete lie!

They will never get my business again!

Horrible customer service. Today was the day that my suit should have been delivered. I still have yet to receive the suit, and i need it for an event in two days. They told me that the suit would be ready by October 15th, and when you look online it says still in Tailoring. I have no idea when this suit will be completed, this is a Scam. When you email customer service no one reaches out. On their website, it says that they will reach back out in 48 hours. That is a lie!. Don't order from here.

So I had a little bit of a struggle at first-the vest I ordered was way too tight but beautifully made, so I reached out to Hockerty via email and they replied immediately and walked me through the entire process of returning my garment and taking new measurements (add a few extra inches on top of your custom fit measurements). They remade and sent my new vest at no additional cost and I received the vest in 2 weeks! Give Hockerty a try you will be very happy.

I had my measurements done by my tailor to limit the needed alterations. What I received matched none of my measurements. What I can only assume is that it was made to the horrible wrong suggested measurements based on hight and weight. When I reached out to customer support I received an email with pdfs asking me to remeasure with no information as to to whom or where I was supposed to send them when filled out. They refuse to admit to failure in making the suit to my measurements instead insting on having me jump through the same hoops repeatedly while claiming to want to fix the issue avoid at all costs. ITS A SCAM