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Hockerty

hockerty.com
formal, classic, professional menAge 26-45, 46-60
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From the business

Design men custom suits and shirts and enjoy 2 weeks free shipping. Unlimited personalization options & a wide range of fabrics. Order now


hockerty.com
Spain
Founded in 2008
Clothing item from HockertyFashion apparel by HockertyMerchandise from Hockerty clothing lineHockerty fashion product

Business Highlights

General

Year Founded: 2008
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $20
Free Shipping: sometimes
Free Shipping Detail: for orders over $150

Returns

Return Policy: no returns
Return Instructions: does not accept returns or exchanges
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: formal, classic, professional
Body Fit: custom-made
Available Sizes: Men's (Custom)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, PayPal, Apple Pay

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Hockerty Reviews Summary

Hockerty has a rating of 2 stars from 333 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hockerty most frequently mention customer service, poor quality and credit card. Hockerty ranks 79th among Suits sites.

service
131
value
125
shipping
124
returns
116
quality
121
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Switzerland
1 review
25 helpful votes
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Better avoid
March 30, 2018

Quality of fabrics and details not very impressing. I ordered a slim fit but both jacket and trousers fit quite large. The extra paid for "special" buttons was a total waste of money. They are made of plastic and you can spot they're cheap-low quality stuff from miles away.

Date of experience: March 30, 2018
Sergio H. Hockerty Rep
over a year old

Dear R. C.,
Thank you for your purchase at Hockerty!
If you are not satisfied with your order please contact our customer service so we can offer you a solution according to our after sales policy.
You can open a support ticket from your user account.
Best regards,
Hockerty

Virginia
1 review
5 helpful votes
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I purchased a men's coat from Hockerty all custom made with 80% Cashmere 20% wool blend material expecting to receive a high-quality coat, however, this was NOT the case, the shape of the coat was ridiculously out of proportion even after triple checking my measurements, the material was a polyester blend instead of the requested & paid for wool cashmere mix, which I kid you not, was so bad that I compared it to a faux wool garment at a cheap store which was ridiculously identical. After expressing my concern to Hockerty and asking for a refund, their response was a solid no even though I did not receive the jacket I paid for. Instead I received a fake wool disproportioned jacket completely useless. I am now $300+ down the drain. Guys and girls, Hockerty get the garments made in China on the cheap so think twice. So Hockerty even if a garment is custom made, you cant pull the no refund return card if you send them a different item than what they paid for. Extremely poor service and I definitely do NOT recommend this brand.

Date of experience: March 25, 2018
Sergio H. Hockerty Rep
over a year old

Dear Ryan,
Thank you for your purchase in Hockerty.

We are sorry to hear that you are not satisfied with the product your receieved. In order to make sure about the fabric choice, Hockerty recomends to order fabric samples:
https://www.hockerty.com/en/fabrics-collection/

We have a Post-selling policy http://www.hockerty.com/info/alterations that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any production problem, we can make a second shipping of the product. Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not refund the total amount of the order in any case. This is standard practice for custom-tailored products as there is no resale value.

More information about our production and quality:
https://www.hockerty.com/en/info/making-of/

We recomend you to follow the instructions provided by our customer service so you can receive a new coat with the correct measurements.

Best Regards,

Hockerty

GB
1 review
0 helpful votes
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Excellent Service
March 16, 2018

From start to finish I cannot fault Hockerty. Entering my measurements, on the website, was really easy and the waistcoat I ordered was beautifully made and fitted very well. The fabric was also of very good quality and the finished garment was superb. I didn't have to wait too long... just under 4 weeks. I will definitely be placing more orders in the future!

Date of experience: March 15, 2018
Ireland
1 review
0 helpful votes
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Excellect service
March 13, 2018

This is an excellent service. I use a wheelchair, and I have an unusual shape, so it is good to find a website that can take my measurements.
I ordered a waistcoat, to see how everything went. Although it was a little tight, and not 100% in keeping with my measurements, the company had no problem taking it back and remaking the garment. The new waistcoat was shipped, arrived without any hassle, fitted perfectly.
Now, I'm ordering again, two more of the same, In different colours.

Date of experience: March 11, 2018
California
1 review
4 helpful votes
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I ordered 2 suits from Hockerty. After both were made wrong, the company discontinued the fabric I had selected for one suit and insisted I order a different suit. Hockerty refused to issue a refund for any reason, even their own uncorrectable error.

Hockerty consistently refused a refund for the 2nd suit for any reason, until after I posted this review. Correlation is not proof of causation, but I know of no other reason for the refund. Either way, I am glad to have finally gotten a refund.

The other suit was remade by Hockerty. It too is wrong. Hockerty will refund 25% of the value of the suit for alterations, but not for remakes. So if they make 1 mistake, you can get a refund for the cost of having a local tailor fix the problem. If they make 2 mistakes, you can only get a store credit. Somehow Hockerty thinks it is fair to refuse a refund because they keep making suits that do not fit.

Verified Purchase Order # [GML-VHCYS-399]

Date of experience: March 8, 2018
Sergio H. Hockerty Rep
over a year old

Dear Bryan,

Thank you for your message.

As you probably read on our Terms and Conditions that are accepted in the moment of the purchase, a refund is impossible due to the fact that every product is 100% individually custom-tailored and handcrafted just for you. This is standard practice for custom-tailored products as there is no resale value.

Kindly note that unfortunately the fabric Wall Street Blue was out of stock and it will not be bought anymore. On our website at FAQ page it is written: due to the limited fabric supply, some items may be unavailable to be remade. In that case, you may be asked to choose an alternative fabric for your new garment: https://www.hockerty.com/en-us/info/alterations/.

Excepcionally we have refunded you for that suit, since the fabric is out of stock.

Best regards,

Hockerty

Italy
1 review
1 helpful vote
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Ottimo
February 28, 2018

Merce di molto buona qualità, esattamente corrispondente alle aspettative, arrivata nei tempi previsti. Un ottimo lavoro e un ottimo servizio. Grazie. Ordinerò ancora

Date of experience: February 27, 2018
Virginia
1 review
6 helpful votes
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Do not buy
February 16, 2018

Poor quality, poor customer service. Pants ripped first time wearing them. They didn't care, gave me no discount to reorder. Kataya did nothing to help make the situation better. STAY AWAY

Date of experience: February 16, 2018
Sergio H. Hockerty Rep
over a year old

Dear Meg,

Thank you for your message.

Your pants were ordered in August 2017. Unfortunately we cannot offer you a compensation for an order made 6 months ago. We accept complaints and offer solutions when our customers complaint for the order during the first 30 days after delivery. This is standard practice in the clothes market.

Thank you for your understanding.

Best regards,

Hockerty

France
1 review
1 helpful vote
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Manteau (duffle coat)
February 1, 2018

J'ai découvert Hockerty par hasard en surfant sur Internet.
Le concept m' a plu et je ne regrette absolument pas mon choix.
Je pense que si vous leur communiquez précisément les bonnes mensurations, on vous restitue un article tout à fait conforme à vos attentes. J'ai commandé un manteau et je dois dire qu'il épouse parfaitement mon corps.
Le produit m'apparaît de bonne qualité ( très beau tissu), du coup le rapport qualité/prix est intéressant.
En terme de service, les échanges sont très cordiaux et on devine au travers des correspondances un souci constant de la satisfaction Client.
Bonne réactivité par ailleurs.
En conclusion, très bonne expérience avec cette entreprise que je recommande.

Date of experience: January 31, 2018
Ireland
1 review
1 helpful vote
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Excellent service! Website was a breeze to enter my measurements and I am not a spring chicken!
The delivery was timely and neat package!
Tried it on and fitted like a glove!

Date of experience: January 29, 2018
Spain
1 review
1 helpful vote
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Excelente servicio
December 30, 2017

Me hicieron un traje, y cuando lo recibí la americana me iba demasiado justa. Les dí las medidas que creía que eran las buenas. Y me la fabricaron de nuevo sin coste alguno. Ahora me va perfecta. Gracias Hockerty.

Date of experience: December 29, 2017
Germany
1 review
1 helpful vote
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Sehr gut
December 29, 2017

Die Kleidungsstücke sind perfekt genäht, die Stoffe wunderschön!
Die Lieferung hat etwas länger gedauert, aber das lag wohl an dpd und Weihnachten. Außerdem hat der Kundenservice schnell gearbeitet.

Date of experience: December 27, 2017
NL
1 review
0 helpful votes
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Ordered a double breasted blazer that arrived earlier than expected. Unfortunately the lapels were not the size I ordered, but the customer service kindly explained that the tailors establish those type or width of lapels that will fit in the best way with the other measurements of the ordered blazer.

The quality of the blazer is good and the blazer itself fits really nice.

Date of experience: December 26, 2017
Italy
1 review
1 helpful vote
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Fantastic
December 14, 2017

Nonostante la mia iniziale perplessità in fase dell'ordine, dopo aver ricevuto il montgomery, mi sono dovuto ricrede per la qualità del materiale del pregio delle finiture, e per Estrema puntualità per la consegna.
COMPLIMENTI

Date of experience: December 14, 2017
France
1 review
2 helpful votes
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Après avoir bien affiné mes mesures au bout de mon troisième blazer pris chez Hockerty, j'ai réussi à obtenir la veste parfaite qui me va parfaitement. Très satisfait.

Date of experience: December 5, 2017
New Zealand
1 review
3 helpful votes
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VERY BAD EXPERIENCE
November 20, 2017

I ordered a wool suit from Tailor4Less, now called Hockerty, in April 2017. On Nov. 17,2017, as I was sitting down at the breakfast table, the fabric of the trousers split at the seat.The material was of such poor quality it did not last 7 months! I asked the company to replace the trousers, but they refused, saying it was beyond the 30 day period they have for any replacements. They asked me to pay for another pair of trousers with a "discount".
If this were a New Zealand company, they would have been bound by our Consumer Guarantee law to issue a full refund or replacement. This company is using its offshore location to get away with ignoring their responsibility to customers. Very poor attitude. I will never buy from them again.

Date of experience: November 20, 2017
Belgium
1 review
1 helpful vote
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The fabric of the suit is really good. High quality material. The fit is also extremely good. Shipment was fast and everything arrived perfectly on time.

Date of experience: November 11, 2017
RU
2 reviews
0 helpful votes
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Worth its price
October 25, 2017

+ long sleeves. I have long hands and 90% of ready coats are too short for my arms
+ nice material
- a bit too narrow in chest (most likely my fault)
- does not look warm enough for Russian winter
= good quality, worth its money

Date of experience: October 25, 2017
Sweden
1 review
2 helpful votes
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I must admit that I was a bit sceptical while reading your web page. Bargain costs and letting the costumer do the measuring. I wanted to order a tweed blazer. Could this really work? YES it could and did! At least close to 100%. The sleeves were a bit to long. After mail contact with you costumer service I got instructions what to do. A local tailor made the alterations needed. I sent the receipt to Hockerty and was refunded just a few days later. What a fantastic service. I have a great blazer that fits perfectly and I now only wait for a grey fabric that I want for my next tweed blazer.

Date of experience: October 21, 2017
Mexico
1 review
1 helpful vote
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Excelente servicio, mi traje me quedo muy bien, definitivamente volveré a comprar con ustedes, gracias...

Date of experience: October 18, 2017
Australia
1 review
3 helpful votes
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A genuine bargain.
September 27, 2017

I didn't know quite what to expect ordering a suit online but, tempted by Hockerty's low price, decided to take a chance.
I feel like I hit the jackpot.
These people are expert, honest, and genuine.
I couldn't recommend them more highly.

Date of experience: September 27, 2017