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Hockerty

hockerty.com
formal, classic, professional menAge 26-45, 46-60
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From the business

Design men custom suits and shirts and enjoy 2 weeks free shipping. Unlimited personalization options & a wide range of fabrics. Order now


hockerty.com
Spain
Founded in 2008
Clothing item from HockertyFashion apparel by HockertyMerchandise from Hockerty clothing lineHockerty fashion product

Business Highlights

General

Year Founded: 2008
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $20
Free Shipping: sometimes
Free Shipping Detail: for orders over $150

Returns

Return Policy: no returns
Return Instructions: does not accept returns or exchanges
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: formal, classic, professional
Body Fit: custom-made
Available Sizes: Men's (Custom)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, PayPal, Apple Pay

How would you rate Hockerty?
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Hockerty Reviews Summary

Hockerty has a rating of 2 stars from 333 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hockerty most frequently mention customer service, poor quality and credit card. Hockerty ranks 79th among Suits sites.

service
131
value
125
shipping
124
returns
116
quality
121
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
2 helpful votes
Follow Zulfiqar M.
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I placed my order for a blazer, three weeks ago. It arrived today.

It arrived bit creased, due to transportation and a small box, but the instructions informed me to let it hang for 24 hours.

It is a perfect fit, exactly as per the measurements instructions that I provided. It is very professionally made. A great first time, on-line made to measure experience. I will shop again. Thank you Hockerty.

Date of experience: October 1, 2018
Florida
1 review
2 helpful votes
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Hockerty is a SCAM!
October 1, 2018

Received suit is so far off that makes no sense to submit to a Taylor for small adjustments. Requested Hockerty an address to ship suit back and they neglected to privide an address. Hockerty is a disaster. Never purchase from them!

Date of experience: September 30, 2018
Sergio H. Hockerty Rep
over a year old

Dear Diego,

We have a Post-selling policy http://www.hockerty.com/info/alterations that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any production problem, we can make a second shipping of the product. Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not refund the total amount of the order in any case. This is standard practice for custom-tailored products as there is no resale value.

We will be contacting you by email and we will offer you a solution according to the terms and conditions accepted with the purchase.

Best regards,

Hockerty

Australia
1 review
1 helpful vote
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Great
September 12, 2018

Hockerty has the best quality clothing for your money and the making and delivery process is super quick and convient I would recommend you buy your clothing here as the tailor made aspect is really cool

Date of experience: September 11, 2018
Italy
1 review
0 helpful votes
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...
September 4, 2018

Ho ordinato due giacche, con la prima ho avuto problemi perchè le maniche erano troppo lunghe, ma forse anche per un mio errore di misurazione, e la qualità della stoffa molto scadente; con la seconda le misure erano sbagliate e sono stato costretto a restituirla ed a ricevere una nuova con le misure corrette. Anche per questa la qualità della stoffa è mediocre.

Date of experience: September 4, 2018
Sergio H. Hockerty Rep
over a year old

Gentile Massimo,
Ci auguriamo che la nuova giacca le stia meglio.
Nel nostro catalogo sono presenti stoffe di diversa qualità e prezzo, inoltre consigliamo sempre ai nostri clienti di ordinare dei campioni di tessuto per poter vedere e toccare con mano la stoffa per i propri capi. Si tratta di un piccolo importo che poi viene scalato dal prezzo del capo scelto. Speriamo di rivederla presto!

Switzerland
1 review
1 helpful vote
Follow Alessandro E.
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If you take the time to order some samples and to take your measurements, then you can only be satisfied with your delivery. I takes about 2 weeks to receive it and it's cheaper than any other store you could walk-in. I've been ordering since 2011 and I'm always satisfied with the quality, the details of sewing and the prices. So far I've ordered 5 different suits, 12 shirts and 1 trench coat. Products are great!

Date of experience: August 20, 2018
Florida
2 reviews
5 helpful votes
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Ruined My Wedding
August 10, 2018

Do not have Hockerty make you a suit or piece of clothing for an event! I ordered a custom made suit about a month in advance of our wedding. The first problem is that they didn't make the rise/crotch the correct size. It was several inches too short/tight. The second problem is that when I contacted them and told them I needed a replacement in 10 days before the wedding, they said it was impossible and I had to wait 3 weeks. Hard to believe when their normal turn around time is two weeks. The third problem is that they told me to take the pants to a tailor to adjust. There isn't even a half an inch in the crotch that can be let out, so it is impossible for a tailor to fix. The fourth problem is that they waited 48 hours to tell me that they couldn't help me. They should have told me immediately, so I could work on trying to find my fiance a fitted suit in less than 10 days! The fifth problem is that they lied - they said I inputted 27.7" when I absolutely didn't. I have a screenshot that shows this measurement was not inputted; all the other measurements are shown but not this one. The sixth problem is that their online chat agent told me the day after I contacted them about the error "not to worry. Hockerty will help you." They proposed no viable solution to getting the pants in time as explained above. The seventh problem is that there is no phone number so you can only email back and forth with someone in another country. DO NOT TRUST THIS COMPANY WITH ANY IMPORTANT ORDER!

Date of experience: August 10, 2018
Sergio H. Hockerty Rep
over a year old

Dear Ally,

We have been contacting you by email offering you all the possible solutions according to our terms and conditions.

A) Refund for the adjustments
B) A new pair of pants for free.

Unfortunatelly is for us not possible to deliver the pants in less than 15 days, even if we want. The whole procedure including shipping need at least 12 days.

I am sorry Ally! We are offering you our best and we kindly ask you to collaborate according to the solutions offered.

Regards,

Hockerty

Virginia
1 review
0 helpful votes
Follow Gianmarco D.
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Ho letto molte recensioni prima di fare il mio primo acquisto su Hockerty ed ero un po dubbioso e timoroso su quanto avrei ricevuto. Però per 196 potevo rischiare e al massimo lavrei fatto modificare a qualche sarto locale. Ho seguito alla perfezione i tutorial, ho inviato lordine e aspettato la consegna. Fantastico, sono stato molto soddisfatto del mio acquisto. Per quanto mi riguarda ha una buona fattura, abito in cotone beige, e le misure sono corrette al cm.
Lo consiglio. Magari prima fate una prova con un solo capo.

Date of experience: July 24, 2018
Australia
1 review
1 helpful vote
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Excellent!
July 13, 2018

Im a large guy who has been chasing an overcoat for many months from regular stores and I thought my days were numbered in finding something thatd fit right, I found these guys online and everything was so straight forward and user friendly communication was great they kept me notified as the coat was processed, it fits like a dream I look forward to get more things made by this company

Date of experience: July 12, 2018
Italy
1 review
3 helpful votes
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Truffatori
July 4, 2018

Sono dei truffatori, vendono schifezze cinesi e le spacciano per abiti con tagli e tessuti raffinati. Per la prima volta in vita mia ho richiesto un rimborso da parte di PayPal.

Date of experience: July 4, 2018
Sergio H. Hockerty Rep
over a year old

Gentile Francesco,

Ci spiace che i capi ricevuti non soddisfino le sue aspettative.

Hockerty offre ai propri clienti la possibilità di ricevere dei campioni di tessuto per poter vedere e toccare con mano le stoffe.
Noi di Hockerty consigliamo vivamente ai nostri clienti di usufruire di questa possibilità proprio perché le impostazioni della scheda video e la risoluzione dello schermo possono modificare l'aspetto dei tessuti e dei prodotti. Per queste ragioni è possibile che il capo ricevuto non corrisponda a quanto aveva immaginato.

Inoltre, ogni tessuto è accompagnato dalla descrizione della sua composizione.

I nostri prodotti sono realizzati a Shanghai, oggi uno dei luoghi migliori per il mercato su misura. L'industria della moda cinese è migliorata molto negli ultimi anni, raggiungendo un livello intermedio di qualità. La Cina è a tutti gli effetti leader in questo settore e oltre il 50% dei capi di abbigliamento sono effettivamente prodotti in Asia, tra cui marchi famosi che sono stati riconosciuti per la qualità dei loro prodotti.

Nella sezione Come è fatto del nostro sito può approfondire i dettagli della produzione, dall'arrivo dell'ordine a Shangai fino alla spedizione in tutto il mondo.

D'accordo alla Garanzia di Perfetta Vestibilità, se l'abito non le calza a pennello Hockerty coprirà le spese dei ritocchi dal sarto fino al 25% del valore del capo acquistato. Nel caso, invece, il suo intervento non fosse sufficiente, daremo il via a una nuova produzione.

In più, siccome ogni prodotto è confezionato completamente su misura per ogni cliente, non offriamo rimborsi. Questa è una pratica standard per i prodotti su misura, in quanto non è possibile rivendere i capi.

Ci dispiace che abbia aperto un reclamo con PayPal. Saremmo stati più che felici di trovare una soluzione al suo caso.

Cordiali saluti,

Hockerty

France
1 review
1 helpful vote
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Génial et rapide
July 2, 2018

J'ai découvert le site Hokerty tout à fait par Hazard et je l'ai trouvé super bien fait et donne vraiment envie d'acheter.
C'est d'ailleurs ce que j'ai fait et je suis ravi du costume que j'ai demandé.
Exécution et qualité irréprochable!
Je recommande un nouveau pantalon dans la foulée, et j'ai des amis qui ont vu le travail et vont commander pour eux.
C'est un site à recommander.
Denis

Date of experience: July 2, 2018
Italy
1 review
0 helpful votes
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Sicurezza
June 19, 2018

Sono già al terzo ordine acquistato il risultato è sempre stato molto soddisfacente sia per la qualità sia per il prezzo nel mio caso acquisto solo tutto camicia. Ho così risolto un 12 problema quello del tempo risparmiato con un click è quello economico

Date of experience: June 19, 2018
New York
1 review
6 helpful votes
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Refund issues
June 14, 2018

Ordered a suit the sewing was beyond horrid. They only offer that you pay to have there mistakes fixed to maybe reimburse you back a portion. If that is not possible they will remake the suit after pictures are sent of you in the suit. Suit coat was too long over 5 inches too long. Where sleeves met body of jacket they rolled almost comically. Metal clip on pants broke the 1st try on. Pant legs comically big to the point they look like bell bottoms. Multuple emails back and forth and they are unfaulting on a refund. I even offered to pay return shipping.

Date of experience: June 14, 2018
Sergio H. Hockerty Rep
over a year old

Dear Brandon,

Thank you for your review.

Your support ticket has not been solved yet because you are trying to get a full refund.
We cannot offer you a full refund according to the accepted terms and conditions:

We have a Post-selling policy http://www.hockerty.com/info/alterations that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any production problem, we can make a second shipping of the product. Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not refund the total amount of the order in any case. This is standard practice for custom-tailored products as there is no resale value.

We kindly ask you to follow the instructions exposed in your support ticket so we can solve your inquiry with the refund for the adjustments or with a new suit for free.

Regards,

Hockerty

Nevada
5 reviews
19 helpful votes
Follow Michael M.
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This is my 2nd attempt to get my slacks tailored properly. I sent the original order back with my measurements and indicated that I want a Classic Fit not a Slim Fit and this is what they sent me. I explained that I am 6' tall and need a 32" inseam with plenty of leg room. Even if a person is not a tailor they would know just by looking at these slacks that they would be too short for a 6' tall man! The slacks they sent me measure at a 27" inseam which is absurd. Now I received an email stating that they want me to take a picture wearing the slacks before they can decide to make another pair. Really?! Can't you see how ridiculous this pair looks compared to the slacks I normally wear!

Okay, now please look at the back of the collar, I have never seen anything like this in my life! I have a great number of suits and sports jackets and none of them are made like this. The stitching is not even aligned, and this is supposed to be a tuxedo jacket. This has to be the worst fail in the history of tailored suit jackets. Only a fool would wear a collar like this! These people are a joke, I wish that I had read some of the negative reviews! The reviews that are on here praising this company have to be fake! This was a total waste of money! I guess I have to accept the loss... DO NOT ORDER A SUIT FROM THESE PEOPLE UNLESS YOU LIKE GIVING AWAY YOUR HARD EARNED MONEY! Also, remember that every time they screw-up your suit you have to pay to ship it back.

Date of experience: June 4, 2018
Sergio H. Hockerty Rep
over a year old

Hi Michael,

We are ready to offer you new pants for free if the ones you received does not fit you and cannot be adjusted. Before we can offer you that, we need the requested pictures wearing the pants to verify the issue.

We will apply our perfect fit guarantee: https://www.hockerty.com/en/info/perfect-fit/

Thank you for your understanding.

Regards,

Hockerty

California
3 reviews
19 helpful votes
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Clothes do not fit
May 27, 2018

I wouldn't say Hockerty is a scam, but the tailoring is so bad that it's a total waste of money to order custom from them, you would get a better fit buying standard sizes.

I ordered a shirt, vest and pants. Despite careful measurements, the waist on the pants was 2 inches too large, the shirt sleeves were too wide and too long, the shirt itself as too long. Basically, despite paying extra for custom tailoring, the clothes don't fit and I can't return them. The quality of the fabric looks ok, but I can't speak to the durability.

Date of experience: May 26, 2018
GB
1 review
2 helpful votes
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I ordered a suit and a trench coat but prior to this I ordered samples and paid £5 wanted to make sure I get the right goods. When both arrived after about 20 days directly from China, I discovered not only the size of the suit was incorrect but also the pattern and quality of the fabric was not the same at all! I measured the suit with my given measurements and these were not the same, at least an inch different on every dimension. The quality of the fabric was so bad that the suit was crying on me. I emailed them and they said replied by saying take it a tailor and we will pay £250.00 towards alterations for both. I showed it to two tailors and they said the garment is of poor quality it would not matter how good the alteration will it still would not look good when worn. They also advised it would cost more to alter than buying a new suit and trench coat. I wrote to Hockerty about this and they were adamant they will not refund. They will just drain you with numerous email replies by repeating themselves. I had taken pictures of everything, including the measurements by putting a tape measure on the areas they had advised to measure to show the difference. I also took a picture by putting the sample fabric against the suit. I am now MAKING A CLAIM AGAINST THEM THROUGH "ONLINE MONEY CLAIM WEBSITE". Do not let them trample on you. Make the effort of making the claim against them. They're a bunch of crooks!

Date of experience: May 20, 2018
Italy
1 review
0 helpful votes
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Great
May 18, 2018

This Staff is Very competent. Very professional. They do their best to plesure their customs. Thank you Very much

Date of experience: May 17, 2018
District of Columbia
1 review
10 helpful votes
Follow Claude T.
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I ordered two suits requesting a Wide Peak Lapel using the standard drop down menu off of hockerty website. Something totally different came in. A suit lapel can not be changed. The company offered me 20% off on another suit and had the nerve to tell me to email them with more precise measurements. I used the basic menu off their site when it ask what type of lapels you want and what size.

Stay away from this company. The suits even came in totally off with the sizing and measurements with both suits fitting different and had the same material. Do not get your money stolen try a different site.

I was suppose to have received this suit that I built custom off their website. I requested for a wide peak lapel as shown in this picture then I received something different.
Email from hockerty after they made the mistake
Two suits I received showing skinny ugly lapels that I have never even seen before in my life. The beige one looks horrible.
Date of experience: May 1, 2018
Sergio H. Hockerty Rep
over a year old

Dear Claude,

Thank you for your review.

The lapels were produced according to your request: the tailor made them as per our standard wide lapels.

We never received the wished measurement for the lapel width by email: this is a measurements you can request by email as additional measurement.

We have offered you a discount for your next order.

Please note that you can provide additonal measures always by email.

Best regards,

Hockerty

Belgium
1 review
0 helpful votes
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Les explications son génial pour prendre la mesure, les coutures et finitions sont superbe et services clients agréable félicitations

Date of experience: April 18, 2018
Germany
1 review
0 helpful votes
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Es ist einfach toll Kleidung kaufen zu können, die wirklich passt. Keine Hosen kürzen lassen, bei dehnen nachher der Schritt in den Kniekehlen hängt. Keine Hemden deren Ärmel immer zu lang sind. Sich einfach wohlfühlen, weil alles richtig passt. Man kann sich seine Farben zusammenstellen, wie es einem gefällt und muss sich nicht von einer Verkäuferin sagen lassen - "Sie sind aber mutig" - wenn man eine Sakko in einer anderen Farbe als Schwarz oder Grau möchte, denn - "da gibt es nix in Ihrer Größe" - ist dann meistens die Antwort der "Fachverkäufer/innen".

Date of experience: April 18, 2018
Colorado
1 review
8 helpful votes
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I want to convince anyone on this planet who is considering doing business with Hockerty that there are better ways to buy clothes. This is not a good company to deal with. I bought an overcoat and a suit and all three components had to be remade. The tailoring is sub-par, and even after Id gotten the revisions back, both the overcoat and suit jacket fit poorly and I will not subject myself to revisiting their customer satisfaction guarantee. Find someone with a tape measure, buy something off the rack, but do not make the mistake I did and think that the internet is the right avenue to take when purchasing custom made clothes. Contact me and Id be happy to talk

Date of experience: April 6, 2018