HobbyTronReviews 96

Hello my name is Austin Nash ive boughten guns from Hobbytron before but never wrote a review, a purchased my G&G M4 off of there about a month ago, this a a fantastic website for anyone that is looking to get into airsoft because this website has guns, ammo, and excessories along with other hobby item like helicopters and rc cars, carrying them new, used, and refurbished, one time i had a problem with an order of bbs, the bag was ripped open half full, no questions asked they sent me another free bag, no cost to me, i absolutely love this website and plan on ordering from it many more times to come.
- Austin

I researched the product, ordered it (online), once it was removed from the box it started to fall apart. The website offeres a 30 day warranty. I contacted them by email with attached receit. This is what they sent me:

Please note, we do not issue refunds to ANY opened or used items. Open items that are defective can be returned for a replacement, a repair, or an in-store credit. If you are requesting an exchange for a different item, please provide the item# on a note and include it with the return. Also, the customer is responsible for the returned shipping to get the item(s) back to us.

I ordered a remote control car for a birthday ($323). When it came in the box it was in was not damaged at all. However, when we opened it we saw that the entire car was broken. The on/off switch was missing! They have a policy that says that they keep 20% for refunds for service charges... that's $65! Anyway, we called and called and finally they picked up, only to tell us they could only talk to us when we got an RMA#. We applied for one, and it says that it takes 1-2 business days, 10 days later it still didn't come. They agree to send us a full refund but only after the RMA came in, which it didn't. I finally got through to the manager, very angry, I let a curse word slip, and she told me they do not tolerate cussing from customers and hung up. There's $323 down the drain.

This place is a rip off, the items are fairly cheap but you get what you paid for. We have had this experience twice now! First with 2 BB guns that did not work and because they were used 1 time to see if they worked they would not refund our money. The second time was with 2 BB RC tanks, they both don't work right and don't shoot BB's as they get stuck all the time. I am calling them tomorrow to voice my complaint with this site. Do not order from them!

On a good note, my order arrived on time, and I did not have to wait long for a customer service representative, however, my problem is with the order that we placed. We used a coupon for 10% and 5000 free bb's with our order. We received the order, but no bb's. When I called and said the bb's were not with the order, she said because they said they are sold out, my son will not get his free bb's. She said the coupon states; "while supplies last". It does not say that anywhere on the coupon, also if that was the case, maybe something should have shown while we were checking out so that we knew this ahead of time. Also, I find it hard to believe that you sell airsoft equipment and are sold out of bb's (even if it is promotional). My son saved his money and spent $275.00 and they will not even honor the free bb's... and the customer service lady could have cared less, did not even try to offer any other comps for our inconvience. We had a 20% to use, but choose the lesser so he could get free bb's. I hope our return process is a little smoother than this.

I ordered a little remote control firetruck from this site because it was a good deal, but what was sent to me was NOT AT ALL what I ordered! It was a GIANT firetruck way to big to do anything with. I tried to contact them by phone to get information on how to get the right item I ordered, and I was met with a busy signal. I called later after business hours and the recording said to leave a message but I could not because the mail box was FULL! I ended up not returning it because I was never able to contact them and the price of shipping this massive truck back would have been more than I paid for the truck itself. Awful. Stay Away!

Quick and simple: Like others who also reviewed this site, I regret that I placed an order with this company. I ordered an air soft gun which arrived in a reasonable amount of time, but the gun did not work from the start. The same day the inoperative gun arrived I started the process of making a return. That was just shy of a month ago and I have yet to receive any satisfaction with a new gun or a credit to my account. I have made three calls to the company, been on hold very long times, and have received three empty promises. This is taking a great deal of time and delivering plenty of frustration. Although the lady who has answered my calls seems very nice, she is merely a small cog in a dysfunctional company.

We purchased an airsoft gun for our son at Christmas... who has yet to be able to play with the gun. We paid a good price for the TM model (remember, you get what you pay for), but still paid several hundred dollars for the airsoft gun and accessories. The TM box that the gun came in had 8 pieces removed with a razor blade. The gun had scratches, AND THE SERIAL NUMBER WAS SCRATCHED OFF! We question if the gun was used... or worse. We ordered several bags of pellets, and 2 of the bags were broken in the box. We needed clarification on the correct batteries to use with the gun model, but there were NO instructions on how to operate the gun. We attempted to contact Hobbytron multiple times via e-mail and phone. No messages have been returned, and we could never get a live person to speak with us on the phone (as it was clear after waiting for over an hour that there would be no promised Hobbytron rep responding). There are other reputable (on-line) airsoft gun companies out there, so avoid doing business with this company. Shame on you Hobbytron!