Historical Emporium

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Historical Emporium

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

Instant Feedback

2 reviews

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Jeff Z.
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Quality a little cheaper than i thought
June 20, 2020

Quality a little cheaper than i thought. But over all it is the perfect hat. If i see another that interests me i will buy it.

Date of experience: June 19, 2020
MIke Z.
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I am very pleased with the holster and great service I received! The follow up is a great way for the customer to know they are appreciated. Thanks, Mike H.

Date of experience: June 19, 2020
Alain q.
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Zero complaints!
June 20, 2020

Zero complaints! You guys are spot on awesome! I will continue to purchase more product!

Date of experience: June 19, 2020
Mark N.
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Great products, great prices, they kept me updated on my order. All around great experience buying from Hisroeical Emporium! Really cool and unique quality items!

Date of experience: June 19, 2020
Vickie W.
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I was very pleased with the response, timing and delivery of the items I needed. I was a little worried since I was late in ordering for an event. I had days to spare. Thank you for the quick turnaround.

Date of experience: June 19, 2020
Danny E.
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I was sceptical about ordering thinking the products were not good quality possibly novelty items but I was very surprised with all I ordered. They could be Sunday Best.

Date of experience: June 19, 2020
Walt B.
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Excellent service, fair price, very nice vest
June 19, 2020

Excellent service, fair price, very nice vest.

Date of experience: June 19, 2020
Bo O.
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I was a little hesitant at first..
June 19, 2020

I was a little hesitant at first. As I was wanting a "real" holster and not some dress up toy holster. But this is the real deal, and the employees at Historical Emporium stayed with me with full support through the whole process to make sure I got exactly what I needed. I couldn't have asked for anything more. Highly recommended!

Date of experience: June 19, 2020
Julius R.
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I spoke to the employee by phone and ask what the reverse side of the bandana was like. The employee said, " hold on a second and I will retrieve a bandana from the supply room and look it over and tell you. "
GREAT customer service.
Thank you for the special attention.

The bandana is perfect. Exactly what I expected per the description given to me over the phone.

Julius

Date of experience: June 19, 2020
Ron S.
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Love my best
June 19, 2020

Love my best. Great for my Santa persona.

Date of experience: June 18, 2020
Sean T.
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I was not happy with customer service
June 19, 2020

I was not happy with customer service. I sent an email about purchasing a matching jacket three weeks ago and still have not heard back. I since purchased my jacket elsewhere.

Date of experience: June 18, 2020
Dean Q.
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Great shopping experience!
June 19, 2020

Great shopping experience! Great selections! My first to go play when need anything Historical to wear!

Date of experience: June 18, 2020
Leon c.
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Great service,fast delivery on order very happy with service,will order again.

Date of experience: June 18, 2020
Ike S.
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Good and quality service
June 19, 2020

Good and quality service. Clothes made well and just what I wanted. Came sooner than expect. A very professional service.

Date of experience: June 18, 2020
Dennis T.
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Good products, fast delivery
June 19, 2020

Good products, fast delivery

Date of experience: June 18, 2020
Mike W.
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I purchased a western style holster and gun belt for my 357 Bounty Hunter. I ordered the wrong size, and called to arrange an exchange. I immediately got a live person, who was very helpful. He helped me with the proper sizing procedure and the exchange was made quickly and painlessly. I will be back. Thanks.

Date of experience: June 18, 2020
Buddy Y.
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Pleased overall; however some of the cloth is coming off several buttons. Not sure what to do about that.

Date of experience: June 18, 2020
Bob O.
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I have purchased several items over the years and have been satisfied by the performance of each. They have good customer service and quality products.

Date of experience: June 18, 2020
Alex D.
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I love this website!
June 18, 2020

I love this website! The clothes are great, and real; sturdy- not like the cheap costumes you find in online marketplaces. If you want genuine historical clothes there's really nowhere else. I just wish they had a UK branch!

Date of experience: June 18, 2020
St P.
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I saw this straw derby and knew I had to get it. The shipment was earlier than I hoped for. The hat fits my noggin just right. My wife loves it.

Date of experience: June 17, 2020

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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