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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Good products---excellent customer service when I wanted to exchange a frock coat for another.
I ordered this same Top hat several years ago but now needed a larger size. The price had increased about $30.00. The Pecan color this time was a couple of shades darker than the first one - but - it's actually the color I really wanted! So this was good. It's just perfect!
Just wanted to add a comment for customer service rep - food for thought - the first hat which was less expensive was packaged beautifully, with cardboard supports top and bottom, circling all around the hat and a plastic covering over the hat as well (included in the price). I still use that box to store the hat - because it won't be damaged. That perfect extra touch for such a stylish top hat. This new top hat was just placed in the box with some tissue, not even a plastic covering. Had the box been damaged in shipping, so would the hat have been dented. It cost more now and the packaging was so much less. I know things have gone up, but the "premier" packaging should have been included in the new price increase. It's not really a big deal, but I did miss that personal touch in packaging. I do however LOVE the hat and Historical Emporium. Great product(s) and would order again and again. Thank you.
You guys need more stars. Even with checking the voracity of my order (the delivery instructions were atypical) my order arrived in first-class condition in record time. Very happy with my order.
Great service! Great product! The gun belt & holster is made with the best material! You can be sure I will buy from Historical Emporium again!
Everything was great. The button stud holes on the detachable collar are really small. Too Small even for studs. Fortunately I know how to fix that.
Love your stuff!
Thanks,
HB
The Inverness Cape (black with red lining) is fantastic. Quality construction and style. While I bought it to wear to conventions, it is easily well made for frequent use.
Order was placed with no problem at all. Delivery was quick and accurate and the item was exactly as described - there were no surprises. I would definitely purchase from Historical Emporium again without hesitation.
I have ordered from Historical Emporium before and loved my previous items. I placed an order for some items for an upcoming ball. My items came promptly and they are beautiful! I would definitely order again!
I had an issue with a brooch not being the same color as pictured. Customer service checked their warehouse for the same product and found the same discoloration. I was offered a refund because the brooch was not as I expected it to be; which I have received. I wish I could remember the lady's name, she was helpful, sympathetic and professional.
I love the quality of your products. I have bought ladies shirts for my caroling costume that are so well made and very period accurate. I wish you had sales more often so I could stock up.
Great work
I ordered a pair of pants with my normal pant measurements however, the pants were too large. The customer service on the phone was excellent through the roof. New pants with a return label for the old were sent and the new pants arrived in 4 days from the original order! Keep rocking you beautiful human beans!
I was pleased with the products that I got. It was just as advertised. It came faster than I thought it would. Good Job.
Wonderful products and extremely well made.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members