Historical Emporium

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Historical Emporium

Historical Emporium

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Historical Emporium?
grey stargrey stargrey stargrey stargrey star

Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

Instant Feedback

2 reviews

We monitor reviews for authenticity

Natalie N.
0 reviews
0 helpful votes
Follow Natalie N.
Unfollow Natalie N.
Share Review
Report Review

I was having issues placing the order and receiving confirmation afterwards. The individual I spoke to was helpful, polite, and wonderful. The products are being used to supplement incomplete historical costume displays and they are of excellent quality. Lovely!

Date of experience: June 17, 2020
Joy I.
0 reviews
0 helpful votes
Follow Joy I.
Unfollow Joy I.
Share Review
Report Review

We found you completely by accident however your product of the holster and belt was exactly what we have been looking for. On top of finding you the Belt is also very attractive.
Just a note for Thank you very much for being there.
The Service was great, the delivery time was much better than we thought it would be.
Again, Thank You

Date of experience: June 17, 2020
Jacob W.
0 reviews
0 helpful votes
Follow Jacob W.
Unfollow Jacob W.
Share Review
Report Review

Easy to order
June 16, 2020

Easy to order. Fast Delivery. Thank you.

Date of experience: June 16, 2020
Peter J.
0 reviews
0 helpful votes
Follow Peter J.
Unfollow Peter J.
Share Review
Report Review

Bought a cotton Late 19th early 20th century shirt, decided I wanted the higher collar so exchanged it. The Emporiums prompt attention and response could not have been more satisfactory.

Date of experience: June 13, 2020
Ross A.
0 reviews
0 helpful votes
Follow Ross A.
Unfollow Ross A.
Share Review
Report Review

Historical Emporium provides the style and quality I have always looked for.
This clothing does not get old, it becomes treasured vintage apparel.
I have yet to wear out a pair of Classic trousers and I wear them every day for their fit and durability. They also look good.

Date of experience: June 13, 2020
Oscar C.
0 reviews
0 helpful votes
Follow Oscar C.
Unfollow Oscar C.
Share Review
Report Review

Nice collector's piece
June 13, 2020

Nice collector's piece.

Date of experience: June 12, 2020
DB B.
0 reviews
0 helpful votes
Follow DB B.
Unfollow DB B.
Share Review
Report Review

These 19th century trousers fit well and look great! But the standard 36" inseam is about 8" too long for me. But, other than that, they'll fit my reenacting alter-ego just fine. The vest, shirt, tie and all fit quite good when I get the measurements right. Your 19th century preproduction cloths and all look and feel great! And your customer service has been spot on! So y'all keep on goin' like you are!

Date of experience: June 12, 2020
Dave R.
0 reviews
0 helpful votes
Follow Dave R.
Unfollow Dave R.
Share Review
Report Review

I ordered a Holster and gun belt for my revolver. I have already been to the gun range, and very satisfied!

Date of experience: June 12, 2020
Mackey R.
0 reviews
0 helpful votes
Follow Mackey R.
Unfollow Mackey R.
Share Review
Report Review

The products are very good!
June 12, 2020

The products are very good! I have used the store before for my theatrical plays. I would suggest an additional measurement if the hips though as pants I bought for myself based on the ' high waist' measurement were too small.

Date of experience: June 12, 2020
Dave V.
0 reviews
0 helpful votes
Follow Dave V.
Unfollow Dave V.
Share Review
Report Review

Super fast shipping kinda disappointed with quality it was more costume quality than usable. Immediate return with no problem.

Date of experience: June 12, 2020
James B.
0 reviews
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

I am very satisfied with all the services you have offered me. I recommend 110% to anyone wishing to do business with you.

Date of experience: June 12, 2020
Thomas V.
0 reviews
0 helpful votes
Follow Thomas V.
Unfollow Thomas V.
Share Review
Report Review

The brushed cotton pants are great for winter here in Sydney, Australia. They're not too warm, but not too light, either. The sizing is generous; they have an adjustable strap for a bit of extra looseness or tightness. The style of these pants is so versatile; you can wear them as part of a smart vintagey look without being in full costume.

Date of experience: June 12, 2020
LB Q.
0 reviews
0 helpful votes
Follow LB Q.
Unfollow LB Q.
Share Review
Report Review

H
June 12, 2020

H. E. is awesome! User friendly and great products. They are my new go to for wardrobe needs.

Date of experience: June 12, 2020
Richard H.
0 reviews
0 helpful votes
Follow Richard H.
Unfollow Richard H.
Share Review
Report Review

Everything as expected
June 12, 2020

Everything as expected

Date of experience: June 12, 2020
Kelly W.
0 reviews
0 helpful votes
Follow Kelly W.
Unfollow Kelly W.
Share Review
Report Review

I was very pleased with the whole process and the quality of the product. Very nice my husband is going to love it.

Date of experience: June 12, 2020
Mark S.
0 reviews
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Exactly what I needed!
June 12, 2020

Exactly what I needed!

Date of experience: June 11, 2020
Jeff D.
0 reviews
0 helpful votes
Follow Jeff D.
Unfollow Jeff D.
Share Review
Report Review

Was happy with the entire experience
June 12, 2020

Was happy with the entire experience

Date of experience: June 11, 2020
Scott A.
0 reviews
0 helpful votes
Follow Scott A.
Unfollow Scott A.
Share Review
Report Review

I ordered the wrong size and the people at H.E. Were absolute gems. I have not received my order replacement but have no doubt that it will be delivered soon.

Date of experience: June 11, 2020
Rene B.
0 reviews
0 helpful votes
Follow Rene B.
Unfollow Rene B.
Share Review
Report Review

Wonderful Experience!
June 12, 2020

Wonderful Experience! I will be back. Rene Borandi

Date of experience: June 11, 2020
Dirty D.
0 reviews
0 helpful votes
Follow Dirty D.
Unfollow Dirty D.
Share Review
Report Review

I got it the next day, filled with 45-70 is looks great

Date of experience: June 11, 2020

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


+4
See all photos