Historical Emporium

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Historical Emporium

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

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2 reviews

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Dirk K.
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Love both my sunglasses and work shirt from the Emporium! One of the most comfortable shirts I've ever worn! Thanks Historical Emporium!

Date of experience: July 30, 2020
Dianna Z.
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My husband loves hats and the prices were excellent so I got him 2. He loves them both.

Date of experience: July 29, 2020
Dale F.
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An excellent product and great customer service.

Date of experience: July 28, 2020
Armida M.
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I ordered 3 items: a bonnet, an apron and a Cordelia Pioneer dress. Upon receipt of the items I was happy with items and their quality; however, unfortunately, the dress I discovered was too big and had to return it. The new dress returned sooner than I expected, but because I didn't quite understand the return policy I questioned that I had to pay the shipping for both the return of the originally ordered dress and the "new" dress as well. I called the company and voiced my concern and because I was a new customer and despite my misunderstanding, they generously refunded the shipping cost of the "new" dress.
My husband has bought several pieces from this company and is pleased with the products and in dealing with the company.

Date of experience: July 27, 2020
Ronnie R.
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Was GREAT Noel was a great help in helping me with my holster fit so close to the wedding date it shipped way before expected will def be a return customer

Date of experience: July 24, 2020
Bill T.
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Outstanding absolutely awesome thank you
July 24, 2020

Outstanding absolutely awesome thank you. What was posted and pictured was spot on the delivery was great

Date of experience: July 24, 2020
rikker P.
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Order was fast and correct
July 24, 2020

Order was fast and correct. Will come back for my clothes when I'm ready.

Date of experience: July 24, 2020
William D.
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It was easy to order and delivery was really fast. I will definitely shop here again

Date of experience: July 24, 2020
Terrie U.
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The muslin would be good for winter
July 24, 2020

The muslin would be good for winter. I plan on getting the cotten soon. I have had so many compliments.

Date of experience: July 23, 2020
Marc Y.
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Received ahead of schedule and quality product. Will buy from them again.

Date of experience: July 23, 2020
Larry B.
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Normally don't have anything good to say about Californians but this company is great and great products very refreshing

Date of experience: July 23, 2020
Rebeca X.
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The product arrived ahead of schedule and was exactly as described. Good quality and fit.

Date of experience: July 22, 2020
Dr R.
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I waited to do this review until after my second order. Historical Emporium's customer service is suburb. Any questions I had were answered within a day, in fact one within 5mins of my email being sent. Order fulfillment was fast and orders for me at least arrived a day or two early; even with the COVID situation. My first order was Gold Sutter Satin Puff Tie, the Gold Jacquard Premium Mens Button Spats and Sable Brushed Cotton Trousers I had order to go with an old 20's men's vest I steampunk'd and a Brown Gold Brocade Jacket already order. The quality of my ordered products were exceptional definitely long term wear, truly reenactment clothing, much better than the costume quality jacket I ordered where its picture didn't match what arrived, and HE's items were identical. This prompted me to get the Khaki French Satin Suspenders, which I'm equally pleased with, and I will as funds are replenished place a third order for a High Collar Excelsior Dress Shirt, the shirt I currently have well doesn't measure up for my Airship Pirate Doctor Attire I am creating. So yes On a 5 star rating I give them a 10 ;)

Date of experience: July 22, 2020
Heidi S.
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I purchased the Ludlow trousers for my nephew and the quality was top notch. He is a fashion student and loved the trousers. The fabric and fit were lovely.
I also purchased the Wasteland shades, but am not happy with the quality of those. I called to return them as they were missing a screw and was immediately sent another pair. I appreciate the quick response. The quality is still not so good, but they were inexpensive.
Anyhow, I will purchase from Historical Emporium again. I love the uniqueness of the inventory, and the quality of the trousers was excellent.

Date of experience: July 18, 2020
Nevada Y.
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Work was beautiful
July 18, 2020

Work was beautiful. I've always wanted a dueal pistol belt, but could never find one I liked in a.22 caliber. It fits great. My only advice to a buyer of a gun belt is to actually round down when measuring their hip size, as you will more likely have some spare belt notches. If the belt winds up too big by even 1 inch, it slides down your backside. However, if it winds up too big, you can send it back immediately for a replacement. They account for mishaps in measuring. There was no nonsense with customer service. It was great. 10/10.

Date of experience: July 18, 2020
VM T.
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Authentic and well made
July 18, 2020

Authentic and well made.

Date of experience: July 18, 2020
Wild B.
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Discovered the site by accident, or by looking for holster/belts. It was a nice site and easy to navigate. I found plenty of interesting items. Although I did see some items cheaper elsewhere, but wasn't exactly sure if they were the same manufacturers. But overall was very pleased with browsing your products.

Date of experience: July 17, 2020
Nikki W.
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Lovely look and feel to this blouse and SO easy to care for! Smoothing the solid ruffles while blouse is drying is all that's needed for a polished, finished look. LOVE!

Date of experience: July 17, 2020
mark V.
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The duster that i received is of exceptional quality, and i received it in such a timely fashion. I was updated on a regular basis, letting me know where my order stood. In all, every thing was just as you claimed. I find that rare and refreshing. Thanks ever so much.

Date of experience: July 17, 2020
Indiana M.
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I am with a non-profit organization and contacted customer service to place my order and give them our sales tax exempt ID. The gentleman was great to work with considering the amount of items I ordered. Shipment was extremely fast and I was shocked how quickly it arrived. From Indiana Motorcycle Preservation Society - Thank you!

Date of experience: July 17, 2020

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


+4
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