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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Our wedding is a tombstone theme and this store has everything I need for my husband. I ordered his vest and shirt, gun holster and the puff tie. Then recently ordered his pants and suspenders to complete the outfit. Everything from the ordering and the timing of the arrival to the product it was absolutely wonderful. Will come back for more stuff in the future.
Glad I ordered one size bigger as suggested by other reviewers. Quality and packaging were excellent.
100% acceptable
Very Good shopping option for formal western wear events..
A quality product received well ahead of time. Belt sizing was a little off for me, had to go 6 sizes larger from 32 waist to a 38 belt. Overall 4 plus.
Really good service and knowledge about their products that they sell!
Excellent, glad to see such a site!
Rich Othmer
Great store...
The items I ordered were sent promptly, and the men's pants and vest fit nicely, according to size. The quality of the products is also to be commended--worth the price.
The price was right and my order came on time
I have been singing in a professional caroling group for over 20 years, and this year I decided to go all out and purchase historically accurate Victorian clothing. I bought an Inverness Coat, a fairchild shirt, a red Satin Puff Tie, a green Middlethorp vest and some festive pants. Along with my top hat and and half gloves(cheap wool gloves with the fingers cut off) it is a truly "$#*!ensonian" masterpiece. I will send a picture.
Top notch Customer Service,,, they actually care...
Great fast delivery. I think the shipping charges are way out of line though.
Ordering online was simple and easy. Very satisfied with my purchases. I will return. Highly recommended.
The details provided on the website made ordering easy. Sizes were as described and the items ordered were of a very high quality. Delivery time was excellent as we are in New Zealand and were surprised how quickly our parcel arrive.
Wonderful purchasing experience. Easy to use website and easy to order. I needed to order twice to get the right size, since I measure between size options. My return was processed immediately after receipt, so I'm very pleased. Great customer communication with emails recording purchase, delivery with tracking information and, if returns then processing the return and crediting my account. I never had to wonder what was going on.
These boots are very comfortable and oh so stylish! They are perfect for my Steampunk clothes and Mad Hatter costume that I wore for Halloween. They're higher on the ankle than I'm used to so need to be worn in before I can go dancing in them because they're a bit stiff. Otherwise, I'm happy with them. I think they'd look good with jeans or any trouser. I wear a 9 1/2M so ordered a 10 and wear socks.
My husband looks so handsome in everything he received. I will have to send a picture of my Cowboy when he's ready. We have a few more purchases in mind and I can't wait. Thank you so much for your excellent Service Team, your professionalism and kindness. Have a lovely weekend. Oh yes! Everything fit perfectly, all are obviously great quality, and well made.
I had questions regarding sizing of the vest I was interested in. Via email, the rep was awesome. After receiving my vest, which is gorgeous, I called customer service to ask another question. Though they were closed at the time I called, I received a call back the very next morning. I would definitely recommend this company, both for the quality of their items and for their customer service! I will be doning my grandfathers gold pocket watch with pride!
I discovered this store while preparing a program for the local historical society. I was giving a biographical sketch of the founder of our 1887 school from his viewpoint. So I decided to give the presentation as if he himself were speaking. I discovered this site while searching for appropriate period clothing. The clothes are quality clothes and now I have a Victorian suit that with a few mix and matches can be used for multiple historical personages as well as formal occasions.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members