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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I asked that the delivery not have Historical Emporium on the packaging...and that happened! I was worried my husband would know exactly what he was getting for Christmas because he usually picks up the mail before I get home from work. I can't wait until he opens this present!
My only complaint has nothing to do with the order. I would love to see a wider range in sizes. I'm a US 26/28 and I would love to get some items from your shop, but only accessories fit... so just a suggestion, larger people have money to spend because there are very, very few places to get quality costumes (and clothing in general).
Thank you so much for your fast service!
I had item to return for size change and it was effortless to complete. Great Service!
An item I wanted to order was out of stock. The customer service rep said she would email me when it was restocked. I did not expect to hear back from customer service at all. I was very surprised and pleased when I received the email. I was then able to get right on the website and order the product. Was very happy to see that someone followed through on something that they said they were going to do!
My order always arrives in good time
We have used your store before and are always pleased.
When I stumbled across the site I was quite happy to find someone who specialized in period and steampunk clothing. Their goods are of excellent quality and I am quite happy with what I purchased.
Absolutely superb customer service!
I previously ordered this skirt & blouse in the maroon and was so pleased with the quality that I also ordered the navy set as well. It is well made and perfect for my job as volunteer docent at a historic site. The medium size skirt was great - love the second button on the waist. The blouse was roomy and I found a size small still fit my long arms very well. Thank you for this excellent product!
Historical Emporium provides quality goods and outstanding customer service. They are always polite, pleasant, helpful and they go above and beyond what is expected.
I decided a couple days before Halloween I wanted a holster. They took my order on the phone, expedited shipping, and it was at my door like they guaranteed before the party. I couldn't be happier with their service and the quality of what I ordered. I got a lot of compliments and where'd you get that. I made sure I told them about your website. Thank you again very much :)
The hats were a little too big, but not available smaller, so I just fixed them! All is well. Thank you.
I am pleased with my order. It came in just in time for a special occasion! I see me order from this web.
The product was good, just not exactly what I was looking for.
Order came timely everything fit great.
I forgot my own shirt at their change room and they mailed it to me right away at no charge. Now that's excellent customer service!
Great product, and such a smooth ordering interaction I barely had to think about it. All I am left wanting is more color options. Any chance of making these spats in black-on-red Paisley?
A delightful, fun online store. Was excited to find it and purchase my shoes.
Pony express badge is being proudly being worn by my wife's large stuffed graft.
Col Bob
Good product, good service.
Everything I expected. First purchase too small but exchanged for larger without a hitch. Good quality.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members