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Hike Footwear Reviews Summary
Hike Footwear has a rating of 3.4 stars from 268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hike Footwear most frequently mention toe box and balance issues. Hike Footwear ranks 6th among Boots sites.
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I tried multiple times to return my shoes for a refund, and they only offered an exchange. When they called me and left a number, I could not reach them, EVER, when I called back. I lost money buying these shoes. I reported it to the BBB
These Hike shoes are very comfortable and I wear them a lot.
But they are not very durable. Within a couple of weeks they have a hole in the toe
I am 85 years old and have been wearing your shoes for the past two years. I absolutely love them. Before by the end of the day, my little toe was killing me, but since I started wearing your barefoot shoes, I walk all day with no toe pain whatsoever.
It is everything you say it is when I wear them I have to look down to make sure I have shoes on its like walking on air thanks for making a great shoe.
I bought 3 pairs and two were too small so instead of paying the requested 9.00 per pair for you to send me the correct size I DONATED THE SMALLER ONES TO CHARITY! I fell backward with the pair that fit!
They are not for me! Janice
Generally I like the shoes. I wear a size 12 in my other shoes, so that's what I ordered. These shoes are a little tight in the toes, and I believe you don't have a larger size. Not sure what to do.
I contacted your customer service dept at least twice to start a return on a pair of shoes that didn't fit.
Absolutely zero response! So here I sit with a pair of $70 shoes that don't fit.
Hi Ann,
We regret to hear about your experience and understand how frustrating this must be. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience you’ve encountered.
Your feedback is important to us, and we’re committed to resolving this for you as quickly as possible. Please reach out to our support team at [email protected], and we’ll be happy to assist you with your return and help find a satisfactory resolution.
Thank you for bringing this to our attention and giving us the opportunity to make things right. We appreciate your patience and look forward to assisting you.
Emma
Hike Footwear
Customer Service
Love these shoes! May not be the most stylish but boy are they comfortable! Great variety of colors. Very nice, wide "toe box". Have to hold myself back from buying another pair. Already have 3.
You obviously have not seen my letter. You sent me a white pair. I ordered a blue pair. Please check my order. It was for size 11. Blue shoes. Please check order.
What do you want me to do with the white shoes?
I have ordered two pairs. Normally I wear a size 9 women 's american size. I ordered size 9. The size 9 are too tight. My toes are crammed into the front of shoe. I ordered an other pair in size 10. Much more comfortable. I have since order 3 more pairs in size 10. Otherwise, my right knee does not seem to hurt as much. I wear these shoes as a classroom aide which involves lots of walking and standing.
Received my order quickly. The fit is good, I think I could have gone one size smaller, but since I ordered 3 pair at once I will keep them. They are very comfortable and I look forward to getting good use from them during these hot summer days.
I dis not wear the shoes because you shipped me a Mens size 4 and I ordered a Mens size 9. I told you that 3 times but never received a satisfactory answer.
Hi Gerald,
We regret the mix-up and the frustration this has caused. We understand how disappointing this experience must have been, and we sincerely apologize for the inconvenience.
We appreciate your feedback and are committed to making things right. Please contact our support team at [email protected] so we can review the issue and work towards a prompt resolution.
Thank you for bringing this to our attention and for giving us the opportunity to improve. We value your feedback and look forward to assisting you.
Emma
Hike Footwear
Customer Service
2nd time I have ordered. They do not match my blue shoes. I previously ordered, although they looked like they would. These shoes have leather at the top of the tongue. With my high arches and thin sacks on, I can't get the shoe on very well of all. I usually wear thin socks and I don't usually go barefoot but I guess I will have to
First of all, let me start by saying I tried multiple times to return these shoes and with no response so I've been stuck with a pair of shoes that I haven't worn, will not wear, and do not want. So on that note, I'm not happy with this company. Period.
Hi Sammie,
Thank you for sharing your experience with us. We appreciate your honesty and are sorry to hear about the frustration you’ve faced. We understand how disappointing this situation must be, and we regret any inconvenience it has caused.
Customer satisfaction is very important to us, and we’d like the opportunity to make things right. Please reach out to our support team at [email protected], and we’ll be happy to assist you personally with your return and work towards a prompt resolution.
Thank you for bringing this to our attention. We appreciate your patience and look forward to helping you.
Emma
Hike Footwear
Customer Service
Received an email asking how I like my new Footwear. I have not received it. I got an email yesterday (May 19) saying there was a delay in shipping.
I bought these shoes to improve my comfort from plantar fasciitis. The packaging is great, and they look just as they did on the website. However, the return FAQ's said that they could not be returned if worn. It's ridiculous to think you can assess the quality and comfort of this kind of shoe without at least wearing them for a long walk. I posed this to the information email, and no one responded to this comment. In fear of not being able to return them if I tried them, I decided to return them right away. The return instructions are to email the info email to get permission to return them. It took almost a month for a human to respond to the email. I sent at least 10 emails and had to threaten them with a lawsuit. Their response was to offer that I exchange them for another pair. How could this help the situation? I declined, and three weeks later they responded with an offer to keep the pair and get another at 50% off. I again declined. Three weeks later, they continued to bargain with various offers. After 2 months, I finally got the return address (paying for shipping as instructed on the website). They threatened to withhold the return fee, which I had to remind them was not on the website, and said I wanted a full refund. I finally got that after 3 months. Unless you're willing to take a chance on them, do not buy them.
Hi Eileen,
Thank you for sharing your experience so openly and thoroughly. We truly appreciate the time you took to provide your feedback and your patience throughout the process.
We’re sorry for any frustration or inconvenience this experience may have caused. Your feedback is invaluable to us, and it helps us identify opportunities to improve our products, communication, and customer service. We’re committed to learning from experiences like yours and making meaningful improvements for our customers.
Thank you again for your honesty and support. We genuinely appreciate your feedback and the opportunity to do better.
Emma
Hike Footwear
Customer Service
I bought my shoes in February and paid $74.85. They didn't fit and I returned them following their directions to a "T" - I paid to mail them ($17.65), with tracking, to their "Green Return Initiative" in North Hills, CA. They were delivered there on March 30th and I am STILL waiting for my refund - despite weekly emails.
Hi Liz,
Thank you for your feedback. We’re sorry for the delay with your refund and completely understand how frustrating this situation must be. We sincerely apologize for the inconvenience and appreciate your patience.
Please contact our support team at [email protected] so we can personally review your case and work to resolve it as quickly as possible. Your trust means a great deal to us, and we’re committed to making things right and ensuring you receive the assistance you deserve.
Thank you for bringing this to our attention. We look forward to helping you reach a prompt resolution.
Emma
Hike Footwear
Customer Service
Incorrect sizing chart and they will not stand by 30 day money back guarantee.
They expect you to return the incorrect size to them and pay the postage fee so you cannot afford to return them. The only option is to pop the shoes in the bin. A total scam
Hi Andrea,
Thank you for your feedback and for bringing this to our attention. We want every part of your shoe shopping experience to be worry-free, so we’re sorry to hear about the concerns you’ve raised.
While we do note that sample orders may require customers to cover return postage, which helps us keep our pricing affordable, we understand your frustration and appreciate your perspective. We’re always looking for ways to improve, and your feedback will help us review how and when this information is communicated to provide greater clarity and a smoother customer experience.
A comfortable fit and your overall satisfaction truly matter to us. Please reach out to our support team at [email protected] so we can better understand your situation and see how we can assist. We’d welcome the opportunity to work with you towards a positive resolution.
Thank you again for your honest feedback and support.
Emma
Hike Footwear
Customer Service
A waste of money. These are water shoes. Like the ones for white water rafting.
Poor quality or should I say the same quality as the cheap ones I buy every time I go rafting. Please don't buy to find out for yourself. There is no customer service and no return.
We are truly sorry for your frustrating experience with customer service, and we completely understand how upsetting this must have been. We take this very seriously and are committed to improving our support process. Your feedback is invaluable, and we’re making it a priority to ensure quicker, more efficient service moving forward. Thank you for bringing this to our attention!
Hike Footwear
Customer Service
HORRIBLE CUSTOMER SERVICE. I HAVE TRIED TO GET A REFUND FOR SHOES THAT WERE TOO BIG, AFTER BUYING OTHER PAIRS FROM THEM. My request was ignored for months and now they refuse to refund me.
Apologies about your experience with customer service, and we completely understand how frustrating this situation must be for you. We deeply value your feedback, and we are fully committed to making things right. Please reach out to us again, and we will prioritize resolving this issue with the urgency it deserves. Your satisfaction is our absolute top priority, and we will do everything in our power to ensure you’re taken care of. Thank you for bringing this to our attention. We’re on it!
Hike Footwear
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lizette,
We’re sorry about the challenges you’ve faced with your refund and your experience with our customer care team. This is not the level of service we strive to provide, and we understand how frustrating and disappointing this must have been.
Thank you for bringing this to our attention. Your feedback is incredibly valuable and helps us identify areas where we can improve. We sincerely appreciate you taking the time to share your experience.
If you’re willing, please reach out to our support team at [email protected]. We’d welcome the opportunity to review your situation, address your concerns, and work towards making things right.
Thank you again for your feedback and for giving us the opportunity to improve.
Emma
Hike Footwear
Customer Service