Hike FootwearReviews 268

This is my fourth pair of Hike shoes. The first three were regular walking shoes. This pair is sandals and because I have a high instep they do not fit. I can't get my foot in all the way. That isn't the problem. I contacted you about returning the shoes on May 10, sent a message on May 14 asking for a phone number since I received no response. Got a message back saying that you are overloaded with messages and it was taking longer than two to three days. It is now May 20 and I still haven't heard from you. I still get bunches of emails wanting me to buy more but no response to my return request. I love the first three pairs of shoes I bought and I hate to have to search elsewhere for future purchases, but it seems like I need to since I feel if there is a problem with a purchase I am stuck. Maybe you should spend less time and resources trying to sell more and actually care about your return customers.

I have worn these original barefoot shoes from Hike Footwear for years and love them. I ordered a pair of new shoes and sandals. They came the wrong size and I did not like the thicker soles. I asked for a refund and how to return them as there were no instructions for doing this. I was fobbed off by various offers but ignored as how to return and get a refund - except what seemed like a threat - it would take a long time and I will have to pay postage.
Much of my internet shopping is on Amazon - I will not be returning to Hike or advise any friends to do so.
Bet you don't publish this.

Within the time limit for returns or exchanges, I tried repeatedly to communicate with Hike about THREE pairs of shoes with not enough height in the toe box for my tender big toes. I was referred to the FAQs, which said to request a return label, which led to referral to FAQs, etc, etc. Chat led nowhere, more than once. I repeatedly emailed asking to speak with a human and no one responded except to re-enter the endless loop. Last communications offered a store credit for even more shoes that probably would not work. EPIC FAIL, HIKE!

I purchased my first pair of hike, sneakers, out of curiosity and a little skeptical that they would actually resolve my arthritic foot pain problem! From the first day, I wore them to the present my feet have never hurt wearing these shoes although I had been wearing Brooks sneakers with an orthopedic inside prior to trying hikes. I have sent that a second pair. I am very pleased with this product. I even wore them to my granddaughter's graduation.

I purchased 8 pair of your shoes. At 78, I don't have to dress up very often. I have a hard time forcing myself to wear any other shoes. My granddaughter is getting married and I will have to learn to walk in dress shoes for the wedding. It may take a lot of practice. These shoes better last a long time or the company that makes them better keep making them. I need enough to last quite a few more years. I have recommended them to friends with balance or neuropathy issues, especially other cancer survivors who have had extensive chemo.

My health was declining rapidly, and I bought my new hike shoes. I had a closet full of clouds Nikes Brooks, every other shoe on the market and once I put on my hikes, I have never put on another pair of my old shoes, many of which we was brand new. I was having Balance issues and then I had an accident and crushed my vertebra and then got to go by emergency ambulance from my seventh back surgery I was paralyzed from the waist down and could not walk. I went to a rehab center with intensive rehab program and learn to walk again with a walker. I am currently able to walk a short distance without the walker and I just fear that I don't wanna make another fall. My high shoes are invaluable in this entire endeavor and today I get to go in for heart surgery for a new aortic heart valve once again I'm depending on my hike shoes to get me where I need to go and get me back home safely. The best investment I've ever made actually convinced my wife to buy three pair.

I love the shoes, i have 4 pair. They are great for walking. I have one pair that I accidentally ordered too large. I have been trying for almost a month to contact Hike Footwear. The phone you list is not a phone number that exists. I email, and fill out forms and get no response... or an email telling me how busy you are. I find that insulting. I will soon pass the month mark on a pair of shoes i have never worn... and i am stuck with them. I will NEVER order again. I am sure I can find another company that makes similar shoes. Your customer service is horrible.

I ordered a pair of Hike shoes 3 or 4 months ago. The effects on my feet were quite amazing: the soles of my feet had been hurting badly, and my toes also hurt. Within a week my soles no longer hurt, and my toes were no longer compressed.

I had no expectation when I bought these shoes that they would do so much for my feet. Months later they still are doing a great job, so they do not quickly deteriorate. Nevertheless, I plan to purchase additional pairs into the future. Thznk you!