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Hike Footwear

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Hike Footwear Reviews Summary

Hike Footwear has a rating of 3.4 stars from 268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hike Footwear most frequently mention toe box and balance issues. Hike Footwear ranks 6th among Boots sites.

This company responds to reviews on average within 9 days

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Vermont
1 review
0 helpful votes
Follow Gerry E.
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Nice new shoes.
May 31, 2026

The low pair are tight, even with the thinnest liners. I want a bum around boat shoe so I hope they break in just a bit.
The taller pair are big enough to be loose w/out socks, perfect w/medium hikers!

Date of experience: May 21, 2026
Pennsylvania
1 review
0 helpful votes
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Best pair of shoes
May 31, 2026

It was starting to feel like my feet weren't bending with the sneaks I was wearing. If you notice as people get older they start to walk flat footed and not bend their feet when walking so I gave hike shoes a try and I love them. I am walking so much better and bending my feet when walking. And my feet are not squashed in the toe area. My feet now feel good.

Date of experience: May 21, 2026
New Jersey
1 review
0 helpful votes
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Living 87 Year Old Model!
May 31, 2026

I have 3 pairs of your shoes, with another one on its way! I can't remember how long I have had these but upon purchasing the first, I could not wear any of my other shoes! Because I recently lost my husband resulting from a fall, I have been intensely aware of the dangers of falling. These shoes have returned me to my childhood days on the island of Maui, Hawaii when everyone walked around barefooted... including going to school! Currently, I live in a senior living community and I have had many, many persons asking me about my "strange" shoes! Many have since purchased their own. The head care person knew about these but was not convinced until I told her about them. When I visited my Dr. for my semi-annual check up, the nurse had heard about these and was convinced after hearing my accolades, and had since purchased them for her mother! My daily exercise director also inquired about them and had since purchased them for her brother! Just as your ad indicates, I am fully convinced that every one my "colleague residents" should also obtain them rather that the miscellaneous footwear they have been wearing,... sandals, slip-ons, brand name w/high cushioned soles, etc. I cringe to realize that they are all accidents waiting to happen! Thank you all! One final note: My most recent "mishap" with Hike was immediately and professionally rectified by an Emily and I truly appreciate it!

Date of experience: May 21, 2026
1 review
0 helpful votes
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No more pain
May 31, 2026

When I first got them in November, I didn't think they would help. But I was wrong, I wear them daily, my balance is better, my legs are stronger, no neuropathy, no knee pain, I can walk faster, I got several pairs, I love them

Date of experience: May 21, 2026
1 review
0 helpful votes
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Wanted simple size exchange. 3 emails got me nowhere, phone number is not connected and no address for returns. Used address on delivery label but expect it will also be returned. I DO NOT recommend this company simply because of their non-existent customer service

Date of experience: May 16, 2026
Social T. — Hike Footwear Rep
1 week ago

Hi there,

I'm sorry to hear about your experience, and we sincerely appreciate you taking the time to share your concerns with us. Customer satisfaction means a great deal to us, and we understand how frustrating this situation must have been.

Please know that we’re committed to improving our communication and making future exchanges as simple, smooth, and hassle-free as possible. Thank you again for your honest feedback, it truly helps us do better.

Emma
Hike Footwear
Customer Service

Illinois
1 review
0 helpful votes
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Still waiting
May 31, 2026

Shoes ordered Feb. 18,2026. I tried to return my shoes on March 13 due to wrong size. Was offered to pay $9.99 more on March 13 to keep them and get the correct size. Same beige color. Was told they were not in stock. I have reached out twice since then and each time I have been told they are still not in stock. I hope this will be resolved soon.

Date of experience: February 18, 2026
Social T. — Hike Footwear Rep
1 week ago

Hi Sue,

Thank you so much for your patience and understanding. I truly understand how frustrating this delay has been, especially when you were looking forward to receiving the beige style you wanted.

Please know that we’re actively working with our suppliers to restock it as quickly as possible, and we’ll keep you updated on availability and any return options every step of the way. Your satisfaction means a great deal to us, and we genuinely appreciate you sticking with us while we work to make this right.

Emma
Hike Footwear
Customer Service

Canada
1 review
0 helpful votes
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I own 12 pairs
May 31, 2026

So the fact that I own 12 pairs is a testament to how much I love Hike footwear. Each has its place in my daily life. Learning not to wear the thinner ones for long walks and making sure to wear socks in the walking ones as the sole gets wreck otherwise and smells. But the benefit to my feet is remarkable. This last two pairs seem a bit narrower at the heel. Will see if I like it after a few outings

Date of experience: May 21, 2026
1 review
0 helpful votes
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: Thank you!
May 31, 2026

I just want to let you know that I am a very happy with my Barefoot shoes. I was stuck in a wheelchair after a serious fall in January 2022 due to continued falls dur to balance issues that is until I bought a pair of barefoot shoes. I found that my balance improved in a positive direction. Then in July 2025 I was involved in a MTV where I suffered a broken tibia in my right leg. I wore barefoot shoes during my 16 weeks of PT. Now I am no longer using a wheelchair and only use a cane when I am traveling places that I am unsure of the surface I will be traveling across. I even bought a pair of the winter barefoot shoes. I am turning 70 in a few weeks. I feel like I have gotten a new lease on life due to these wonderful shoes

Date of experience: May 21, 2026
GB
1 review
0 helpful votes
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Good consumer service
May 31, 2026

I already had a black pair of these trainers and wanted another colour so I ordered another pair in beige, when they arrived they were the wrong size, this was rectified immediately and am very happy. Thank you for your prompt service.

Date of experience: May 21, 2026
California
1 review
0 helpful votes
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I couldn't believe that after hours of wearing my Hike shoes my feet didn't hurt. Now I have four pairs in different colors and I can wear them every day. By the way did I mention that I am 84 years old.

Date of experience: May 20, 2026
1 review
0 helpful votes
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No Receipt of Shoes
May 31, 2026

Invoice #*******
As of today, May 20,2026, I still haven't received the replacement shoes I requested relating to my original order. On February 19,2026, I ordered the HF Flow-Minimalistic in a size 10, sage color.

Is there a reason why it's taking so long to take care of this order? I would like to order another pair in another color but I refuse to order until I receive the replacement. Since your sizing is not the standard for me, I want to make sure the shoes fit before ordering.
Needless to say, with relation to shipping, I am highly disappointed in the service that I have received so far.
Please contact me and let me know what's going on. Thank you in advance.
Girtha L. Bouie

Date of experience: May 20, 2026
California
1 review
0 helpful votes
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Love the wide footbed
May 31, 2026

I love the Hike shoes and will continue to buy them. I have very few comfortable shoes, these are so comfortable that I can wear them all day. One complaint, the blue shoes I bought when I was tightening them with the toggle the elastic broke and I am waiting for a response as how you will handle this issue.

Date of experience: April 27, 2026
1 review
0 helpful votes
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Poor customer service
May 31, 2026

I've been trying to return as they don't fit. I emailed 10 days ago and received an answer that they didn't have time to take care of me and would get back. I've heard nothing except to inundated with sales emails and FB posts. I have two pair that I like but wil be hesitant to order any more

Date of experience: May 20, 2026
Social T. — Hike Footwear Rep
1 week ago

Hi Pat,

Thank you for taking the time to share your experience. We’re truly sorry for the delay and lack of communication regarding your return request. Your satisfaction means a great deal to us, and we’d love the opportunity to make this right. Please reach out to our customer care team again so we can assist you promptly and help restore your confidence in shopping with us.

Emma
Hike Footwear
Customer Service

Texas
1 review
0 helpful votes
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Bigger Toe Box Helps!
May 31, 2026

I am a female who wears a size 12 medium shoe. I have extremely long toes, especially on my right foot. Because of years of shoes that were too short, I have a hammer toe that rubs the top of my shoes and is very painful. The Hike Shoes with the larger toebox have helped tremendously. Amazingly, they don't make my feet look any bigger.
I wear them frequently and feel very good about them.
I wish you made support hose with a larger toe box also. That would be perfect!
I bought a second pair that seem slightly different. They are not quite as substantial as my first pair, but they work well too. I am glad I clicked on your ad and bought your product.

Date of experience: May 20, 2026
1 review
0 helpful votes
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Poor customer service
May 31, 2026

I've been trying for a week to return sandals that hurt my feet, but cannot get instructions to do so. The phone number posted on your website is inoperable.

Date of experience: May 20, 2026
Social T. — Hike Footwear Rep
1 week ago

Hi Janet,

Thank you for sharing your experience with us. I’m truly sorry to hear about the difficulties you faced with your return and reaching our team. We understand how frustrating that can be, and we take your concerns seriously.

Please reach out to us directly through our specialty support email or send us a DM, and we’ll make sure your sandal return is resolved as quickly and smoothly as possible.

Emma
Hike Footwear
Customer Service

Australia
1 review
0 helpful votes
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Happy with my Hike's
May 31, 2026

I am very happy with my two pairs of Hike shoes! It has taking me a few weeks to get used to the thin soles, but now they are great!

Date of experience: May 21, 2026
1 review
0 helpful votes
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Wonderful shoe
May 31, 2026

I have been struggling to find a good walking shoe and after years of spending a great deal of money I have finally found "the one". They are extremely comfortable and the perfect price. I highly recommend this shoe!

Date of experience: May 20, 2026
1 review
0 helpful votes
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No response from the company!
May 31, 2026

I have emailed the company to find out how to return the shoes I ordered! I've gotten no response! The shoes killed my feet so I would like to return them for a refund please! Tell me where to send them back….

Date of experience: May 6, 2026
Social T. — Hike Footwear Rep
1 week ago

Hi Beverly,

We’re so sorry to hear about the issue and that the fit wasn’t comfortable. We understand how frustrating that can be.

Please send your order details to [email protected], and our customer service team will assist you with the process right away. We’re committed to making this right and ensuring a better experience for you.

Thank you for reaching out.

Emma
Hike Footwear
Customer Service

Sweden
1 review
0 helpful votes
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Rough insole
May 31, 2026

I like the Sandal but the footbed has an etched design that feels rough on my feet after having them on for a short time. Not able to wear for any length of time.

Date of experience: May 20, 2026
1 review
0 helpful votes
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No product received
May 31, 2026

I ordered 3 pairs of shoes with special in January, money for them was paid, $97.16 on January 25, never received them. Very disappointing and unable to contact anyone for help or refund. Love the shoes I previously purchased.

Date of experience: May 20, 2026
Social T. — Hike Footwear Rep
2 weeks ago

Hi Barbara,

Thank you for sharing your experience with us. We’re sorry for the inconvenience you’ve encountered and understand how frustrating this situation must be. We sincerely appreciate your loyalty and the opportunity to address your concerns.

We’d love the chance to make this right. Please reach out to our customer care team, and we’ll work with you promptly to resolve any issues with your order and refund. Our goal is to ensure you receive the support and service you deserve.

Thank you for your patience and understanding. Your satisfaction and trust mean a great deal to us, and we’re committed to providing a better experience moving forward.

Emma
Hike Footwear
Customer Service