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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Hi bid is great to find items I am looking for. Easy to use and bid. The only thing I don't like is at closing the items move up the page as you touch to bid and I bid on the wrong item. It was my fault but it rolled as I touched to bid.
Online bidding can be a plus, but if you're bidding on multiple items you'd better be prepared to loose several especially if close in proximity
Thanks for your review Christopher! Online bidding certainly has its benefits, and we encourage you to use the max bid feature. It allows you to set your maximum limit and lets the system handle the bidding for you, which can be especially useful when you're interested in multiple items. Wishing you great success in future auctions!
Bid and went to pick up
First said they didn't get my payment which I sent and then didn't give me 2 items.
They stated I got credit for The one but blew me off for my other item. It's a piss off and I wont be using this again. I dont even know how to access the credit.
This seems extremely shady
I’m sorry to hear about the auctioneer difficulties you faced with your recent auction experience. Your frustration is completely understandable, and we are requesting additional information. We’ve sent a private message requesting more information so we can investigate further. Thank you for bringing this to our attention.
I find that often during the high traffic moments at the end of the auction, Hibid craps out and starts giving network errors which is quite frustrating. Additionally, on a soft close, if the new bid is not higher than the current high bid, it should NOT extend the time. That is also very frustrating. Vendors should be encouraged to take more photos of the items they are auctioning.
Thank you for taking the time to share your thoughts. We understand how frustrating it can be when network issues occur during high-traffic moments at the end of an auction. Our team continuously works to optimize performance and address any technical difficulties, especially during peak bidding times, to give users a smoother experience.
We appreciate your feedback on soft-close functionality as well. Soft-close extensions are designed to prevent last-second bidding wars, but we’ll share your suggestions with our product team as we look for ways to improve this feature.
Encouraging sellers to provide more photos and detailed descriptions is also a priority for us, as we know that clear, accurate listings help buyers make informed decisions. We’re committed to continually enhancing the HiBid experience, and your feedback is incredibly valuable in guiding these improvements.
Thank you again for your insights, and we hope to provide you with a better experience in future auctions.
L won some lots. They took the money on my credit card. Now seems like I cant have my order because if the iD card. I told to cancel the order ans give credit, but now they wont answer m'y mails. So I still dont know the status of my order
Thank you for reaching out, and we’re sorry to hear about the issues with your order. It sounds frustrating not to have clear communication or a resolution on the status of your items. Each auction house on HiBid handles its own payment and identification verification processes, but we understand how important prompt responses are to keep you informed.
We recommend contacting the auction company directly to confirm the status of your order and request assistance with your ID verification or cancellation. If you continue having trouble, please reach out to HiBid’s support team, and we’ll do our best to help facilitate communication and guide you through the next steps.
Thank you for bringing this to our attention, and we hope to help resolve this matter for you soon.
They don't have a specific place to just leave a review for Bismanbids auction so I'll just leave one here. Buyers be aware bismanbids autions fraud or rigged. Phone number does not work, they do not respond to email request either. All their auctions are set up they rob you with fees and if you ever try to cancel something you accidently bid on you can forget it. They are very quick about taking your money but good luck getting it back. There are much better and reputable auctions out there. Save yourself and buy from a different company. I honestly shocked that hibid still allows them to sell on their platform. Check them out on google before you buy anything. I wish I did, I would have never bid on any of their items. Waist of time and auctions are all set up.
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered with Bismanbids Auctions. At HiBid, we are committed to connecting buyers with reputable auction houses, and we take reports of unresponsive communication and unclear fees seriously.
Each auction company on our platform operates independently, managing its own customer service, fees, and cancellation policies. However, we understand the importance of clear communication and fair practices for our buyers. We will review this feedback with Bismanbids Auctions and take any necessary steps to maintain a trustworthy environment.
If you need assistance or guidance with this matter, please don’t hesitate to contact HiBid’s support team. We’re here to help and appreciate your feedback, which allows us to keep improving the HiBid experience.
They never put the winning bids up online, and it's funny that the bid was low then they claimed that my max bid was the winning bid. Could be a coincidence but I don't believe in them. I won't bid on their auctions again
Thank you for sharing your feedback. We understand how important transparency is in the bidding process. On HiBid, auctioneers have the option to display winning bids, but it’s ultimately up to each seller whether or not to post them publicly.
If you have concerns about specific bidding practices or any issues with how your bid was handled, we encourage you to reach out directly to 420auctions for clarification. Your trust and confidence are important to us, and we’ll also share your feedback with the auctioneer to help enhance transparency in the future.
Thank you again for your insights, and please feel free to contact HiBid support if there’s anything further we can do to assist.
I recently bid on an auction that was receiving bids on two separate sites. This created problems with me being able to watch what was being bid since I had placed high bids on Proxibid only to find that HiBid was a better site for seeing the final bids on a timely fashion.
Thank you for your feedback and for choosing HiBid. We understand that bidding across multiple platforms can be confusing, especially when timing is essential. While some auctioneers list on both HiBid and Proxibid to expand their reach, we appreciate your preference for our platform’s format.
We recommend confirming with auctioneers if their listings appear on multiple sites, so you can make the best choice for your bids. Please reach out to HiBid support if there’s anything more we can do to improve your experience.
Site reloads too often while I'm trying to bid. I've lost purchases because of that function. Also there isn't a way to mark an item as 'watch' to know what I might want to bid on. I have a hard time getting 2nd & 3rd pictures to load for specific items. Otherwise, once you figure out how to navigate the site, it's not too bad.
Thank you for your feedback! We’re glad to hear you find HiBid helpful overall, and we appreciate your suggestions on how we can improve. We’re sorry to hear about the site reloading during bidding—that can be frustrating, and we’re always working to enhance site stability for a smoother experience.
Regarding your request for a watch-list feature, we’re happy to let you know that HiBid does offer a “Watch List”! You can add items to it to easily track auctions you’re interested in bidding on. If you have any questions about using this feature or trouble with image loading, our support team is here to help.
Thank you for choosing HiBid, and we look forward to making your next experience even better.
It was mostly good. I lost one auction and wanted to see all the bids so I could see what I need to do in the future. No dice when logged in or otherwise.
Lastly, there needs to be better communication between your auction platform and the sellers and buyers. I checked that I needed shipping and I'm getting emails from the seller about picking up the items very confusing. I shouldn't have to go outside the platform to contact the seller for something that has a checkbox on it saying need shipping. Arranging for payment should go completely through your website. It shouldn't be getting a bill and contact information from the seller. What's up with that
Thank you for sharing your feedback. We’re glad to hear that your experience was mostly positive, but we understand the frustration with certain aspects of the process.
While auctioneers on HiBid manage their own communications, payments, and shipping arrangements, we’re continually working to improve our platform’s functionality to streamline interactions between buyers and sellers. We know that consistency and clarity are key, especially when it comes to shipping preferences and post-auction communication.
Your feedback is invaluable as we make improvements, and we appreciate your suggestions on making these processes more seamless. Please reach out to our support team if you need any assistance in the meantime.
Thank you again for helping us enhance the HiBid experience!
Absolutely the easiest pickup of items ever! Organized and very friendly sellers. Believe me, I have been buying /selling a LONG time and these folks were a pleasure to deal with. Excellent all around.
Thank you so much for the wonderful review! We’re thrilled to hear that your pickup experience was smooth and that the sellers were friendly and well-organized. It’s always great to know that our platform connects buyers like you with quality auction experiences.
We appreciate having you as part of the HiBid community and look forward to helping you find more nearby auctions. If there’s anything we can do to enhance your experience, please don’t hesitate to reach out.
Well run. Pickup was organized. Will watch for their auctions in the future
Thank you for sharing your positive experience! We’re delighted to hear that the estate auction you attended was well-organized, with a smooth pickup process. At HiBid, we work hard to connect buyers with reputable auction companies, and it’s great to know that this auction met your expectations.
We’re thrilled to have you as part of the HiBid community and look forward to helping you find more great auctions in the future. If there’s anything we can do to enhance your experience on our platform, please feel free to reach out.
Always a pleasure to deal with. I find many unique and useful items and have always been dealt with in a timely friendly manner thanks
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoy using HiBid to discover unique and useful items and that you’ve had such positive experiences with the auction companies on our platform. It’s our goal to connect buyers like you with great finds and friendly, professional auction services.
We appreciate having you as part of the HiBid community and look forward to helping you uncover more treasures in the future. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
I won few item from AK liquidation. Most the items have missing parts was not mention in the description of the bid. This is misrepresentation of information and fraud.
We apologize for the delayed response, Ramanjeet. We're sorry to hear about your experience with missing parts in your auction winnings. Auctioneers are responsible for item descriptions, and we encourage you to reach out to them directly regarding any discrepancies. If you need further assistance, please contact our support team at 844-775-4774, and we’ll do our best to help. We appreciate your feedback and take concerns like this seriously.
Could you just send 1 email for a item that was bid on, ie when someone over bids me on a item I sometimes get 3 or more emails back to back 1 would be enough
Thank you for your feedback! We understand that receiving multiple emails for bid updates can be overwhelming, and we appreciate your suggestion. We’re continuously working to improve the user experience, including refining our notification system to make it as efficient as possible.
Your input helps us identify ways to enhance the platform, and we’ll certainly pass this along to our development team. In the meantime, if you have any questions about adjusting notification settings, please feel free to reach out to our support team.
Thank you for choosing HiBid, and we hope to make your experience even better in the future.
I bought what was supposed to be a new in the box Breville Oracle expresso machine through Globe Auctions. It was definitely not that! Internal pumps had been previously frozen and destroyed. Verified by the Breville repair technician. I should have been suspicious when I opened the box and many key pices where missing. I had multiple emails with them to discuss this but they chose to hide behind their dislaimer. I'm now out $2200 but have a nice looking, non functioning machine. I guess this morally bankrupt business must be proud of their auction practices.
Not sure how I was supposed to look inside a mew expresso machine for damage. Just be prepared you may have to do the same.
We apologize for the delayed response, Gerry, and are deeply sorry to hear about your experience with Globe Auctions. It’s unacceptable for an item to be misrepresented, especially when it was supposed to be new and in working condition. Auctioneers are responsible for accurately describing their items, and it's disappointing that your attempts to resolve the issue weren't successful. We recommend reaching out to the auctioneer directly for a resolution, but if you're not getting a response, please contact our support team at 844-775-4774, and we can help facilitate communication. Thank you for sharing your feedback, and we hope this issue is resolved to your satisfaction.
Super easy! Won great items at fantastic prices! Several local auctions houses have great items.
Thank you for the fantastic review! We’re thrilled to hear that you found HiBid easy to use and that you scored great items at fantastic prices. It’s always wonderful to know that our platform is connecting you with excellent local auction houses and unique finds.
We’re grateful to have you as part of the HiBid community, and we hope you continue to enjoy bidding with us. If there’s anything we can do to make your experience even better, please feel free to reach out.
Great shopping experience. Lots of variety to choose from. Prices are reasonable.
Thank you for your wonderful review! We’re delighted to hear you’re enjoying the variety of items and finding great value on HiBid. It’s exciting to know that, after working with Aurora Auction, you’re discovering even more auctions on our platform.
We’re thrilled to have you with us and look forward to helping you explore new finds in the future. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Been doing auctions for a while, only glitch has been when on line for 30 minutes, the site seems to freeze. Then I must refresh the site.
Thanks, Kenneth!
We’re glad you’re enjoying HiBid.
We appreciate your feedback on the mobile experience and are looking into ways to improve site performance.
Happy bidding!
The HiBid Team
The web site, bidding process itself was so easy to use. They still haven't told me how or when to pick up the items i won though
Thank you, James!
We're glad you found HiBid easy to use.
For pickup details, please contact the auctioneer directly—they’ll be able to help.
Don’t hesitate to reach out to us directly at 844-775-4774 if you need further assistance.
Happy bidding!
The HiBid Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great review! We’re happy to hear that HiBid helps you find what you’re looking for. We'll take your comments into consideration for future improvements. Thank you for sharing your experience!