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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Love to use the maxbid then I only got to watch iteams the last day to see if I got out bid plus the email notication if I get outbid before the last ending auction.
During the auction I find I can't use the search function. Also I would like to go from the watch list to the spot in the catalog where that item is. Otherwise congrats on a great piece of software
Thanks for the 4-star review, Nathan! We’re happy to hear you liked the software and appreciate your input about the search function and watch list. We’ll pass your suggestions along to the development team for future review. We’re always working to make things even better, so your input is helpful!
Lots of hidden treasure somewhere if you keep looking. Not just word of search itself.
Thanks for the 5 stars, Bryan! We’re so glad you were able to find those long-sought items. There’s definitely a lot of hidden gems out there on HiBid.com - Happy hunting!
When using this site I go through initially and find those missing items that I want to bid on so I can then go to the "Bids" view and watch from there. (I am bidding on coins). When I am out bid on an item and want to up my bid it takes me to a view that has everything and before I noticed this I had bid on and won 2 items that I didn't want.
We apologize for the delayed response, David, and understand your frustration. It sounds like the site switched views unexpectedly, causing you to place bids on items you didn't intend to. We recommend being mindful of the views you're in before confirming your bids to avoid accidental purchases. If you ever experience this again, refreshing the page or double-checking the item you're bidding on might help. If you need further assistance, please feel free to contact our support team at 844-775-4774, and we’ll be happy to assist you. Thank you for your feedback, and we hope your future bidding experiences are smoother!
We appreciate the review, James! Auctioneers set the preview times, so feel free to contact them directly for any feedback or questions you may have.
Great auction experience!
Really enjoy the ease of use. Timing for lots is set up well, and it's nice to know how bidding increments are handled with time allowed for upping your bid if you have been outbid! Clear shipping practices.
Would always appreciate more photos, including the backs of items, but know this isn't often done.
Thank you for the 5-star review, Jody! We're glad you enjoyed the convenience and clarity of our platform. We’ll definitely pass on your feedback about providing more item photos but feel free to contact the auctioneer directly. Happy bidding!
I really didn't need more than one item but found four others to bid on. Closing went fast and was spot on.
David,
We're pleased to hear you that you had an efficient and enjoyable experience using HiBid.
Thank you so much for sharing!
Happy Bidding,
The HiBid Team
While I like to use this format, sometimes the pictures of the item are not enough to be sure of what I may be buying. Therefore, I only buy from those who are locally accessible to me. Additionally, if an item is listed as "untested" I can only assume it doesn't work.
Greg,
We are glad that you found our platform easy to use and satisfactory!
We appreciate your business.
Happy Bidding,
The HiBid Team
I won A ring off this site. Shows a quote for a Real lab diamonds. But when three jewelers tested, came back as fake moissanite. Be careful on what you are looking at they will trick you What you're actually getting
Hi Tyson, we’re sorry to hear about your experience. We'd like to understand more, so we've sent you a private message for further look into this. Thanks!
When I bid I did not realize it was x 10 so my $6 was $60. This happened on 2 items 1 auction.
Hi Lori, thank you for reaching out. In some auctions, certain lots are sold as "times the money," which means the final bid is multiplied by the number of items. This is displayed next to the current bid on that lot, represented by an X (Number). If you need further assistance, feel free to reach out to the auctioneer first or our bidder support team at (844) 775-4774. Thanks!
I've bid on two auctions and both were easy and no issues at all.
Rebecca,
We are so happy that you had a great experience using out platform.
We enjoy it when our bidders are pleased with their results! Thank you for sharing.
Happy Bidding,
The HiBid Team
Lot 276 Fischer price baby play mat glow and grow is missing base that holds keyboard and arch together is missing. Useless toy.
Why picture 2 pillows and only sell one. Not impressed
Thank you for your feedback, Jennifer. We recommend reaching out to the auctioneer directly to address any discrepancies with item descriptions. If you’re not satisfied with their response, please feel free to contact our bidder support team at (844) 775-4774, and we’ll do our best to assist.
Love this setup. Have won many things at auction. Would highly recommend
Jason,
We're so glad you are enjoying HiBid.
Thank you for the kind review!
Happy Bidding,
The HiBid Team
I collect vintage USA made pottery. HiBid gives Mr the opportunity to purchase all over the USA without leaving the comfort of my recliner.
Ellen,
We are glad to hear that you are enjoying HiBid and it enables you to bid all over the country - that's what we were made for!
Thank you for your positive remarks.
Happy Bidding,
The HiBid Team
As a bidder everything was great. It gives you a chance to review items and watch to see how others are bidding on those items. I also had some items in the auction. Although I wish they had gone a little higher, I was satisfied with the outcome. All together it is pretty exciting watching down to the last second to see if you won or got out bid.
Duane,
We're happy you won twice! We are glad you found bidding with us exciting and that you were able to you won lots easily.
Thank you for using our platform!
Happy Bidding,
The HiBid Team
This was one of the easiest sites I've used. Very clear instructions.
Theresa,
We are glad that everything went well for you while using our platform and that you found the site straightforward and easy to use!
Thank you for the review!
Happy Bidding,
The HiBid Team
I have used many of the different auction houses on hi bid and like how easy it is to bid
Appreciate the kind words, Gary! It’s great to hear that bidding on HiBid has been a smooth experience for you across various auction houses.
I've won several lots from several sellers. And it's the after "WON" that is sooo inconsistent and sometimes problematic. One seller required me to give my cc information over the phone to a third party or pay for nothing. At a minimum, that should be prohibited. You should have a payment module or something. There should also be a way to, or link, to estimate S/H. Right now, it's a crap shoot. And how do we know these fees aren't marked up? This is a cool, profitable site, right? Time to upgrade, have a payment portal of some sort. With ways to estimate S/h.
Thank you for your review, Gretel. We understand that the post-auction experience can be frustrating when there are inconsistencies. We're continuously working to enhance our platform, and your feedback is essential to this effort!
PROBLEM. I was outbid by cents in the bidding. I am able to only bid in $5 to $10 increments or the program corrects me, How come other bidders can outbid me with bids like $10.02, with cents?
We appreciate your input! We've reached out in a private message to request the auction or lot link where this happened so we can look into it for you. Increments in cents are allowed and are set by auctioneer for the entire auction.
I was bidding then the hibid site locked up. I was able to get back in with no issue. No problems after logging back into hibid.
Thank you for your review, Tim! We're glad to hear everything worked out after you logged back in. Your experience is important to us, and we’re always here to help if you encounter any future issues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback, Kenneth! We're glad to hear you're enjoying the max bid feature and the outbid notifications. It's a convenient way to stay on top of your favorite items without having to constantly monitor the auction. Happy bidding!