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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The fact that every seller on here has there own buyers premium, made up shipping amounts and most charge there state taxes even when shipping makes it so that most people end up paying MSRP or over on Firearms, the First auction I won items on was a very reputable company out of Mass, easy to work with, very fair shipping and answered the phone when you called. All other since have been worse than Ebay.
I bought three items and was glad to find them on here. This is a great place to find things you're looking for. If there was one thing that I wish was different, it would be that right when the auction has ended, and you are the high bidder, instead of it saying you are the winner, it say's you may be the winner. I just like to know instantly that I am the winner. Overall, this is the place to find good stuff at a bargain price.
Thank you for sharing your experience and for your thoughtful feedback! We’re so glad you found the collectibles you were looking for and appreciate your kind words about HiBid being a great place for bargains.
Regarding the “may be the winner” status, this is determined by the seller to allow time for finalizing bids and ensuring accuracy. We understand your preference for instant confirmation and will share your suggestion with our team as we continue to enhance the bidding experience.
Thanks again for choosing HiBid, and we look forward to helping you discover more great finds!
My experience was great and very well run. I will use them again.
Thank you for sharing your positive experience! We’re thrilled to hear that everything ran smoothly and that you plan to use HiBid again in the future. Our team works hard to ensure a seamless auction process, and your feedback means a lot to us. If there’s ever anything you need, we’re here to help.
Great. Site too slow. People at site were friendly and helpful. I will use again.
Thank you for sharing your feedback! We’re glad to hear that despite experiencing some slowness, you found our team friendly and helpful, and plan to continue using HiBid. We take site performance seriously and are always striving to make improvements. Your input helps us prioritize these efforts. If you have any other questions or concerns, please feel free to reach out.
Almost impossible to get signed in. Kept getting notice card not accepted so tried another. All got rejected (supposedly). However, when I went back, I found that I had opened several accounts as all cards had been accepted...
Thank you for your 4-star review and for sharing your feedback! We’re sorry to hear about the confusion during registration. It sounds like there may have been a technical glitch with the card submissions. For future issues, our support team is always here to help ensure everything runs smoothly.
We appreciate your patience and look forward to providing a better experience next time!
On occasion this site has frozen and some auctions were cancelled and rescheduled which was very disappointing!
Thank you for taking the time to share your honest feedback with us. We’re pleased to hear that most of your experiences have been positive, but we understand how frustrating occasional site freezes and auction cancellations can be. Our team is continuously working to improve platform stability and reliability to ensure a smoother bidding experience. We appreciate your patience and hope you’ll continue to use HiBid with confidence in the future.
Thank you for bringing this to our attention. We’re sorry to hear about the issues you’ve experienced with damaged items. This is certainly not the experience we want for our users.
We’ll be sending you a private message shortly to gather more details about your orders so we can work on resolving this for you. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
We love it! We picked up our purchase on December 28, it was in great shape. Really enjoyed doing the live auction. Keep up the great work!
Thank you so much for sharing your wonderful experience! We’re delighted that you enjoyed the live auction and that your purchase was in great shape when you picked it up. Our team works hard to create a fun, user-friendly experience for all bidders, and your feedback means a lot to us. We look forward to continuing to serve you in future auctions!
When looking at listings from LUXX LIMITED AUCTION GROUP there is a duplicate of the listing header covering the bottom section of EVERY SINGLE PICTURE. If one is unable to preview the items for whatever reason, you would like clear pictures where you can see and inspect the entire object without any portion of it obscured. I don't know a good reason the items header would need to be stated both as the header and across the photos, as labelling once seems quite sufficient.
Thank you for your feedback! We’re glad you had a mostly very good experience. Not all sellers upload images this way, but we appreciate your point about duplicate headers and will pass it along to LUXX LIMITED AUCTION GROUP. Thanks for helping us improve!
Very good and the info on each product was good. Some i found did need a bit more info. Other than that very good 👍
Thank you for your feedback! We're glad to hear you had a positive experience using HiBid and found the product information helpful. We appreciate your note about some items needing more details—your input helps us work with sellers to provide better descriptions. Thanks for your support, and we hope you continue to enjoy using HiBid! 👍
Auction sites need to have longer pick up hours especially if they only give you one week to pick up your items. Business hours don't work for people who actually work roughly the same hours especially if they live out of town.
Thank you for your feedback! We understand how challenging limited pick-up hours can be, especially for those with busy schedules or living out of town. Please note that pick-up times are set by the individual sellers, as they operate independently.
We recommend reaching out to the seller directly to discuss alternative arrangements, as many are willing to work with buyers to accommodate different schedules. Thank you for choosing HiBid, and we appreciate your understanding!
ThIs site is easy to use. I haven't had any problems that I can remember, and I've been using Hibid for over 3 yrs. I would recommend this for anyone. Fast & easy, just how it should be.
Thank you so much for your amazing review and for being a loyal HiBid user for over three years! We’re thrilled to hear that you find the platform easy to use and reliable. Your recommendation means the world to us, and we’re grateful to have earned your trust as the best auction site in your opinion.
If you ever need assistance, don’t hesitate to reach out. Happy bidding, and thank you for your continued support!
I've had items that were posted as new in box in working order, be broken. I've been charged for items that were not actually available to me when I go to pick them up. I feel like some auction houses drive up the price on their bids with automated accounts, and some are purposely selling broken items, and not informing us before we place bids. With that being said, I have won some decent items as well, but the bad outshines the good sometimes. Could be a great site, if it were policed and regulated better.
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to encounter issues with misrepresented items or bidding practices. Please know that we take these concerns seriously and track complaints against sellers. If necessary, we remove sellers who fail to meet our standards to maintain a trustworthy platform.
We’d be happy to assist in facilitating a resolution regarding your concerns. Please don’t hesitate to call us directly at 844-775-4774 so we can look into this further and help improve your experience.
Thank you for bringing this to our attention, and we’re here to support you.
Always interesting items available. Was easy to set up an account and start bidding on the weeks pieces. Instructions for rules and pickup were clear and concise. Will be shopping for wares often.
Thank you for your fantastic review! We’re so glad to hear you’re enjoying the wide variety of items offered by sellers on HiBid—it’s great to know you feel there’s something for everyone. We’re also happy that setting up your account and following the instructions for bidding and pickup was straightforward.
We hope you continue to have great experiences shopping with our sellers and finding unique treasures. Happy bidding!
The live bid would not load on my phone so I had to find and load the correct auction on my tablet.
Thank you for sharing your experience with us. We’re sorry to hear you had trouble loading the live bid on your phone and had to switch to your tablet. To help us investigate this issue further, we’ll be sending you a private message to gather more details.
Your feedback is important, and we appreciate you bringing this to our attention so we can work on improving the platform.
Be aware, about 30% of what you see is broken. Several of the sites know this and don't allow you to inspect prior to bid. Lots of last minute snipes, know what your top floor is so you don't overspend.
Thank you for sharing your feedback. We’re sorry to hear about your concerns and appreciate you bringing them to our attention. While each auctioneer sets their own terms for item inspections, we understand how important it is for bidders to have confidence in what they’re bidding on.
Your advice to know your limits is spot on—staying within your top floor can help ensure a positive experience. If you ever encounter auction practices that don’t seem fair or transparent, please don’t hesitate to reach out to us directly. We actively review seller practices to ensure they meet HiBid’s standards.
Thank you for taking the time to share your experience!
The platform is not intuitive to use and the iPhone app is prone to glitches.
For example on one auction I bid, it showed as "won" (I even took a screenshot) and a few hours later my "win" disappeared from my profile and the winning bid magically became a live bid on the same item but with an extra 24 hours of time on the auction.
No clear reasons why this would occur. The FAQ was lacking detail especially for a buyer and the difference between auction types is poorly defined. Additionally, I strongly suspect that some (many or even most) of the auctions on the platform have large numbers of shill bidders. Why? Because you can see the same item with the same photos appear week after week, auction after auction, despite being "won" previously. There appears to be no rule against this illegal and unethical behaviour.
I am also shocked by the fact that the platform appears to do no due diligence on the authenticity of items, the veracity of photos, or even the quality of the auctioneers.
Thank you for your feedback. We’re sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. We’ll be sending you a private message to gather more details, as we actively track instances like this. If we find that a seller’s practices don’t meet HiBid’s standards, we take appropriate action, including removing them from the platform.
We’re also working on updating our FAQ page to provide more clarity for buyers, including details on auction types and platform features. Your input is invaluable in helping us improve, and we thank you for sharing it.
It was great.
I'm hoping everything can be shipped together.
Thank you for your wonderful feedback! We’re so glad to hear that you’ve had a great experience using HiBid on mobile. We understand how important convenience is, and we hope your items can be shipped together as well.
If you have any questions or need assistance coordinating shipping, please don’t hesitate to reach out. We’re here to help!
Registering and bidding was easy. Now we have a paid invoice for our items but it doesn't give a phone number or other way to contact the sellers to arrange pick up. We have been told in an earlier email that we will receive a separate email to arrange the pick up, but they say pick up is today only and we have not heard anything yet. Time is running out and we have not heard anything.
So, the platform is fine, but your sellers need to be more expedient.
Thank you for taking the time to share your feedback and for letting us know about this issue. We’re glad to hear you found the platform easy to use, but we understand how frustrating it must be to face challenges arranging a pickup.
We’ll send you a private message to gather more details about the auction and seller so we can help resolve this for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to assist you.
Frequent user and generally like the site, but the item viewing functionality needs work. On IPhone and IPad it is often difficult to load photos, scroll photos, enlarge photos, etc. I tap and tap and nothing happens, or it freezes, or glitches and goes back to top of page, etc. When it works as it should, it's painfully slow. When the clock is ticking, things should work faster and better.
Hi John, thanks for letting us know about the mobile issues you’ve been having on iPhone and iPad. We appreciate your feedback and understand how frustrating this can be, especially when time is limited. We’ve passed your comments along to our development team, and we’re working on making the mobile experience faster and more reliable. Thank you for your continued support!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience and feedback. We understand your concerns about fees, buyer premiums, and shipping costs. Please note that each seller on HiBid operates independently and sets their own terms, including fees, shipping policies, and taxes.
We’re glad to hear you had a positive experience with one seller and encourage you to reach out to sellers directly before bidding to clarify their terms. Your input is valuable, and we’ll continue to work on fostering transparency to improve the overall auction experience.
If you have further concerns or need assistance, please don’t hesitate to contact us.