On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
After winning a bid, all the fees makes it cheaper to just go buy at a store and bypass all the junk with missing parts, the broken pieces, the stained rugs, the high buyers premium, the taxes, the credit card fees, and anything else that they can tack on after the sale. Then you have to be there on a certain day, certain time to pick up your stuff... No bargains to be found here!
Thank you for your wonderful feedback! We’re thrilled to hear you found the process simple, effective, and trustworthy. Providing a professional and seamless experience for our users is our top priority, and we appreciate your support. We look forward to continuing to serve you in future auctions!
I found the website itself difficult to navigate. The Auctioneers home pages need to be clearly labeled so it is easier to decipher between the home page and the auction pages. The bids also do not update in real time.
Thank you for sharing your feedback. We’re sorry to hear you found the website difficult to navigate. We understand how important it is for the auctioneer home pages and auction pages to be clearly labeled for a smoother experience.
Regarding the bids not updating in real time, this could be due to browser settings or connectivity issues. We recommend refreshing your page periodically or trying a different browser for the best experience.
Your input is valuable as we work to improve the platform. If you have additional suggestions or need assistance, please don’t hesitate to reach out.
I have bought some things from HiBid and spend some time each day looking for things to buy that interest me. I have learned not to buy things that really require looking over (record albums) unless I can get to the auction to do so. The last auction I was successful at made payment so difficult that I really wanted to cancel the whole thing. It seems like the other auctions I have been successful at made payment and shipping arrangements a very simple thing to do. This one did not and it made for a very frustrating morning. I'll keep using HiBid but I'll avoid any auction that place has.
Thank you for sharing your experience. We’re glad to hear you enjoy using HiBid and have found items that interest you. We’re sorry to hear about the frustrating payment and shipping process you encountered with a recent auction.
Since each auction is independently managed by its seller, payment and shipping processes can vary. We recommend reviewing the terms for each auction beforehand to ensure they align with your preferences.
We appreciate your continued use of HiBid and hope your future experiences are much smoother. If you need assistance with anything, feel free to reach out.
I had several auctions with items I was watching. The HiBid sight will put them under a watch list and then I can follow without forgetting dates and times of the auctions ending. Easy to register and use.
Thank you for the 5-star review, Misty! We’re so happy to hear that the watch list feature made it easy for you to track your auctions and that you found our site simple to use. We appreciate your feedback and look forward to serving you again!
I like the HiBid site for bidding on auctions. It is hard to find an specific auction sometimes but for the most part it is user friendlly.
The bidding process the web site is informative and functional once you can filter the information you want and avoid the items you don't want. If you bid on an item and you plan own it I suggest setting up notifications because you must be there to see your auction item expire or you will lose it.
Thank you so much for the 4-star review, Ronnie! We’re thrilled to hear that you find our site both informative and easy to use. Thank you for sharing your great tip about setting up notifications—it's a smart way to ensure you never miss out on a bid. We appreciate your feedback, and happy bidding!
Always a wonderful experience with this auction. The items are exactly as described with exceptional customer service.
Thank you so much for the wonderful review, Angela! We’re delighted to hear that you had such a great experience with Beaches Auction, especially that the items were exactly as described and the customer service went above and beyond. We appreciate your kind words and look forward to serving you again soon!
2 of the items I bid on and won were missing several pieces. One couldn't be put together at all. It stated in the description that no pieces were missing from the boxes. Very disappointed in this experience. Have never had an issue like this before with hibid in other states. Only here in Oklahoma. Complete waste of time and money
Thank you for sharing your feedback. We’re very sorry to hear about your disappointment with the items you received. Sellers are responsible for accurately describing their items, and situations like this fall short of the standards we expect.
We encourage you to contact the seller directly to address these issues. If that doesn’t resolve the matter, please reach out to our support team at 844-775-4774 with details about the items and the auction so we can assist further. We appreciate your input and hope to improve your experience in the future.
I have been using Hibid auctions for about a year now and have been very satisfied with my results. If I had to choose one thing to change, it would be a little bit better on packing items that are shipped. I have received items in that were broken when I received them. That is a little disappointing.
Thank you for your loyalty and for sharing your experience with HiBid over the past year. We’re so glad to hear you’ve been satisfied with your auction results.
We understand how disappointing it can be to receive items that were damaged during shipping. Packing and shipping are handled by individual sellers, so we encourage you to reach out to them directly regarding any issues. We’ll also share your feedback with sellers to help improve packaging practices in the future.
Thank you for your support, and we look forward to continuing to serve you!
I was bidding on some things and it was getting to the last part of the auction. I wanted to keep bidding but your site kept kicking me out when there was 1min 10 seconds left. You just lost some money buy kicking me off
Thank you for bringing this to our attention. We’re sorry to hear about the trouble you experienced while trying to place your bids. Technical issues during critical moments can be very frustrating, and we want to look into this for you.
We’ll be sending you a private message to gather more details about your experience, such as the device and browser you were using, so we can investigate further and work toward a resolution.
Have added more states to my bidding list enjoy checking all the auctions and checking out whats new
Thank you for sharing your experience! We’re thrilled to hear you’re enjoying bidding and exploring auctions across multiple states. It’s great to know you’re finding new and exciting items. We look forward to continuing to provide a fun and seamless auction experience for you!
Recently i won a bid for a vaccum cleaner, auction was held by durham auction. Listing was stated as a new product, but it was fairly used. I bid more due to listing as it was written as new. But the peoduct is fairly used. This was looks like scam.
Thank you for bringing this to our attention. We’re sorry to hear about the issue with the incorrect product listing. Sellers on HiBid are responsible for providing accurate descriptions, and we take concerns like this very seriously.
We encourage you to contact our support team at 844-775-4774 with details about the item and auction so we can investigate further. Your feedback is important to us, and we appreciate the opportunity to address this situation.
Keep similar items spread away from eachother so if one bid is lost, you could still follow and bid on these items
Thank you for sharing your feedback! We understand your preference for keeping similar items spread apart in auctions to make it easier to follow and bid. Please note that the order of items is determined by the individual sellers. We’ll pass along your suggestion, as it’s valuable input that could help improve the bidding experience.
We appreciate your support and hope you continue to enjoy using HiBid!
Keep similar items spread away from eachother
A few things I was hoping to win I was outbid. I was disappointed but that's the nature of auctions.
Thank you for sharing your feedback! We’re glad to hear you felt your wins were worth the money, even though it’s always tough to miss out on items you were hoping to win. That’s definitely the nature of auctions, and we hope your next bidding experience brings you even more success.
Thank you for choosing HiBid, and we look forward to seeing you in future auctions!
Easy to bid and kept informed of my bid. When I go to pick up the service is always great
Thank you for sharing your experience! We’re thrilled to hear that bidding was easy and you stayed well-informed about your bids. We’re also glad to hear the pickup process went smoothly—our sellers work hard to provide great service, and we’ll share your positive feedback with them.
We look forward to helping you find more great items in the future!
I have bid on numerous items. I felt company is driving up the biding. And when I went to collect my items. Person was able to find all my items accept for one(476 - SLIVERY&CHAVALIER Smart Magnetic Bike Resistance I bid $5 item and won). She stated I am unable to find this item. However they have the same item listed twice on the new current auction. I don't think she was being truthful about not finding the item. She just did not want me to have it for $5 dollars. I am not going back to that company.
Thank you for bringing this to our attention. We’re sorry to hear about your experience and the concerns you’ve raised. Please know that each seller on HiBid operates independently, and we take allegations of unethical practices very seriously.
We encourage you to report this situation to our support team at 844-775-4774 so we can look into it further. Your feedback helps us maintain a fair and transparent auction environment, and we appreciate the opportunity to address this matter.
The process was fine. The % added to the final cost makes me think the bid I will do I am decreasing my bid due the %
Thank you for sharing your feedback. We understand your concerns about the percentage added to the final bid. This percentage, often referred to as a buyer’s premium, is determined by the seller and is standard in many auctions. It’s always a good idea to factor this into your bidding strategy.
We’re glad to hear the process went smoothly otherwise, and we appreciate your input as we strive to make the auction experience as transparent and enjoyable as possible.
Item could have had more photos to highlight product defects, but for the price I got it for I cannot complain.
Thank you for sharing your feedback! We’re glad to hear you’re satisfied with the price, but we understand the importance of accurate descriptions and detailed photos in helping bidders make informed decisions. Sellers manage the listings, so we’ll share your suggestion to encourage more comprehensive photos and descriptions in the future.
We appreciate your support and hope your next auction experience is even better!
Love it here! I have several favorites but all the options keep me coming. Everything flows very well from bidding to paying & pickup
Thank you for the wonderful feedback! We’re so glad to hear you love using HiBid. Your support means the world to us, and we’re thrilled to be part of your auction journey. If you ever need assistance, feel free to reach out.
YI want to inform you that the company Seuyco is probably fraudulent. I tried to buy a diamond from them in the 12/30/24 auction. On the 31st I got a statement and a bill from them. The site asked for my billing information and credit card number. When I submitted it the system said there was an error in the address or card number. After trying it several times I call Capitol One. The gal told me that see saw all my attempts to charge but their fraud was blocking it. She suggested I call them. I started to get very suspicious. When I when to the auction site all the diamonds had not bin sold because they did not meet the minimum bid. Mine was the only one that had sold Lot 99dl. Now I was very suspicious about Seuyco searched their 207 W Millbrook Road Raleigh address and 118-21 Queens Blvd Suite 505 Forest Hills NY and they are all VIRTUAL OFFICES. They are not real!1 This is a SCAM outfit on your trusted site. You need to turn them into the cops and dump them ASAP!
Thank you for your feedback! We understand your frustration about reserve prices. Please note that reserve amounts are set by the sellers, not HiBid, and it’s their decision whether to disclose them. We’ll pass along your suggestion, as transparency is important to many bidders like yourself.
We appreciate your input and hope to improve your experience on HiBid in the future.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel, thank you for taking the time to share your feedback. We’re sorry to hear that you’ve had a frustrating experience. Auction terms, fees, and pickup conditions are set by individual sellers, and we understand how they can add up, impacting the overall value of a purchase.
Your concerns about fees, item descriptions, and pickup requirements are valid, and we’ll share your feedback with our sellers to encourage greater transparency and consistency. If you encounter any issues with items not as described or need further assistance, please don’t hesitate to reach out to our support team.
We appreciate your input and hope your future experiences are more positive.