On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I like online bidding with your auctions website. I just don't know if I'm supposed to wait for an email to come pickup the winning items?
I bid on a delivery xpress but received a statement the delivery fee was x /mile. Why do you auction delivery services but then charge extra for delivery. I've also mentioned twice now that I'll pay by cash/check upon pickup of items. It just doesn't seem to cross into who's responsible for seeing this but it's charged to my card before I pickup items on Monday.
Was able to go to Colson's site and look at merchandise and ask questions.
Made my bids and won a few things!
Thank you for the 5-star review, Anthony! We’re so glad to hear you found good deals, had the opportunity to ask questions, and won a few items. Your support means a lot to us—happy bidding!
Well I forgot the sale started so I missed out in an item I really wanted! Then there were WAY too many items in this auction the items I wanted by the time it finally got to them I fell asleep twice waiting so I missed out on several items I wanted. If I were to bid again I would want an auction with fewer items so the auction doesn't take up 4/5 hours of my time waiting. I say 150 tops per auction.
Thank you for your feedback, Ashley! We’re glad to hear you enjoyed the auction overall, but we understand your concerns about the length of the sale. Each auction is managed independently by the auctioneer, including the number of items offered, so the experience can vary.
We recommend keeping an eye on shorter auctions or auctions with fewer lots to better suit your preferences. If you’d like assistance finding auctions that meet your needs, feel free to reach out to HiBid Support at 844-775-4774. Your input is valuable, and we hope your next experience is even better! Happy bidding!
At first I was hesitant about bidding on-line thru HiBid, but after my 1st experience with the process, I have been involved in 3 auctions now! Each auction company was different. Some better than others. But the process through HiBid was stellar. The timely manner for all the bids were GREAT!
The only thing I wished they did was to show the winning bid amount for the item you were bidding on or watching.
Other than that, a deserved 5 Star Rating:-)
Thank you for the 5-star review, Ed! We’re thrilled to hear your first bidding experience went well. Welcome to the community, and we hope you continue to enjoy bidding—happy bidding!
I do go to a lot of live auctions and have for years; this was my first on line auction. Much like a live auction, you have to wait for your item to come up. The only problem I have is that I like to know who I'm bidding against.
Thank you for your feedback, Rick! We’re glad to hear you had a positive experience with your first online auction. It’s true that online auctions are similar to live ones in many ways, though we understand the difference in not knowing who you’re bidding against. Your input is valuable, and we’ll continue working to enhance the experience for all bidders. We hope to see you in future auctions—happy bidding!
Very easy to register and bid everything went great Thumbs up will be bidding on other auction with you all
Thank you for the 5-star review, Phillip! We’re so glad to hear you had a great experience and found it easy to register and bid. Thumbs up to you as well—we look forward to seeing you in future auctions. Happy bidding! 👍
I'm new to online bidding and it's fairly easy to figure it out. No problems other than my fingers didn't move fast enough on one item. Great learning experience and great items.
Thank you for the 5-star review, Jackie! We’re thrilled to hear you had a great experience as a new online bidder and found the platform easy to use. Losing an item can be tough, but it’s all part of the learning process. We’re glad you enjoyed the great items and look forward to seeing you in future auctions—happy bidding!
Thank you for the 5-star review, Mary! We’re glad to hear your bidding experience went smoothly. We hope the shipping process goes just as well and that you enjoy your sampler. Your support means a lot to us—happy bidding!
Hi,
Usually its good, but from the last few auctions, I am not able to bid or register for the auctions.
Thank you for your feedback, Amanpreet. We’re sorry to hear about the issues you’re experiencing with bidding and registration. It’s possible there’s an issue with the card information on file. We recommend reaching out to HiBid Support at 844-775-4774 so we can assist you in resolving this matter and ensure you can participate in future auctions smoothly. Thank you for bringing this to our attention!
I was disappointed greatly at the end. I was trying to watch two items in the end and when I tried to go to my other item it sent me off somewhere and I lost the item. Very disappointed as it was going to be a gift.
Thank you for your feedback, Denise. We’re sorry to hear about your disappointment while trying to watch multiple items during the auction. It sounds like you were using the watch list, but during a live catalog auction, the system redirects to the auction itself for real-time updates. This ensures accurate bidding but can sometimes make it harder to track multiple items.
We understand how frustrating this can be, especially when you’re bidding on items for a gift. If you have questions or need assistance navigating the live catalog, please don’t hesitate to reach out to HiBid Support at 844-775-4774. Your input is valuable, and we hope your next experience is smoother!
I bid on a picture and it said I won it and would receive email. No email and on my profile it shows I have done no bidding let alone win anything
Thank you for your message, Jill. We’re sorry to hear about the confusion regarding your winning bid. We recommend reaching out directly to the seller or auction house managing the auction. They can confirm the details of your winning bid and provide further assistance.
If you have trouble contacting the seller, feel free to reach out to HiBid Support at 844-775-4774, and we’ll do our best to help. Thank you for bringing this to our attention!
Carolina Bins was great to work with. They were very descriptive of the items and super professional. I will use them again!
Thank you for the 5-star review, Jody! We’re thrilled to hear you had such a great experience with Carolina Bins. It’s wonderful that they were professional, descriptive, and accommodating to your schedule. We’re glad you’re happy with the auction, and we look forward to seeing you in future auctions—happy bidding!
Does a good job listing and is easy to work with. Nothing but good to say about it.
Thank you for the 5-star review, Bob! We’re thrilled to hear you find the platform easy to work with and that you’ve had a great experience. Your support means a lot to us—happy bidding!
Thank you. Love my jewelry. The site is very informative and easy to bid and be notified of any changes to the bidding towards an item.
Thank you for the 5-star review, Kari! We’re so glad you love your jewelry and found the site informative and easy to use. It’s great to hear you had a positive experience with the auctioneer and bidding process. We look forward to seeing you at future auctions—happy bidding!
I bid on several items including coins and Boyd Bears for my wife. The bidding process was easy and I had no problems
Thank you for the 5-star review, Tommy! We’re so glad to hear you had a smooth and easy bidding experience and that the auctioneer was accommodating with your pickup request due to severe weather. It’s wonderful to see such flexibility and great customer care. We hope you and your wife enjoy your purchases—happy bidding!
Love the map feature to search auctions around you. The live auction option is great when you are bidding on multiple items. Plus you can 'X' out the items you are not interested in to focus on what you are. Great platform for bidding!
Thank you for the 5-star review, Tyler! We’re thrilled to hear you’re enjoying the map feature and live auction option. It’s great to know the ability to focus on your favorite items has made your bidding experience even better. Your support means so much to us—happy bidding!
Went smoothly. Staff was very helpful. Smaller lots would be nice. Too much Garbage in the lots
Thank you for the 5-star review, Thomas! We’re glad to hear the auction went smoothly and that the staff was helpful. We appreciate your feedback about lot sizes and content—this is valuable information we can share with auctioneers to help improve future auctions. Your support means a lot to us—happy bidding!
Amazing Fun and flawless secure bidding!
Already bidding on new auctions.
Thank you for the 5-star review, Ryan! We’re so glad to hear you had an amazing and fun experience. Your support means a lot to us—happy bidding!
I put in 1 bid on AUCTION FLEX. They denied it and sent an email saying I've been permanently banned from ever bidding on their site but did not offer a reason as to why. Would you be able to explain? I've never had this happen on any bidding site I belong to and I'm on many. I buy lots of things. Thank you in advance.
Thank you for the 5-star review, Dalila! We’re glad to hear you had a good experience overall, but we’re sorry to learn about the issue you encountered with one auction site. Each auctioneer sets their own terms and manages their bidder approvals independently. Unfortunately, HiBid doesn’t have control over individual auctioneer decisions.
We recommend reaching out directly to the auctioneer for clarification on their decision. If you’d like, we can send them a message on your behalf to assist in resolving this. Additionally, you can contact HiBid Support at 844-775-4774 if you have further questions or need additional assistance. Thank you for bringing this to our attention, and we’re here to help!
I did not care for viewing of the pictures for lots. I think there was some sort of issue there. Overall didn't like not using the app. Maybe it's just cause I was new and need to figure things out. Would have liked some notice the app was going away. Went to bid on my items and couldn't do so through the app. Was on it the day before with no issue. Maybe next time give a little notice before dismantling the app. I would like to see a new Hibid app made instead of having to use an internet browser.
Thank you for your feedback, Mike. We’re sorry to hear that your experience didn’t meet your expectations. The transition to using a web browser is intended to provide a better, more consistent experience with improved functionality compared to the app.
You can even create a shortcut to your home screen that works just like the app. This way, you’ll have the same convenience of quick access while enjoying all the benefits of the browser platform. If you’d like guidance on setting up the shortcut or navigating the browser, please don’t hesitate to reach out to HiBid Support at 844-775-4774.
Thank you for sharing your thoughts, and we hope your next experience is much smoother!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Debbie! We’re glad to hear you’re enjoying the excitement of online bidding. Typically, auctioneers will send an email with pickup instructions after the auction ends. If you’re unsure, we recommend reaching out to the auctioneer directly to confirm. If you need assistance, feel free to contact HiBid Support at 844-775-4774. Happy bidding!