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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Good morning, The only thing that would be a low score is the limited pick up times available. I looked as soon as I got my invoice and the times were full. I do understand as it gets really busy and you wouldn't be able to do it any other way.
Thank you,
I bid on and won an auction, one step in registering for the auction was to indicate whether shipping was required or not, to which I answered YES. Having won the auction, I received an invoice and was asked if I wanted shipping or not, now a redundant question but answered YES. Then I received a text asking me if I wanted shipping or not. For the 3rd time, YES. Response was that the lot would be turned over to the "shipping dept" and I should expect a message quoting shipping+handling. No timeline given. Ok here what was lacking was an estimate of how long this process should take. A simple message saying I should expect to hear back in "X" business days would give me the assurance that I would know where we stood. A week went by with no updates, so I emailed for a status update and its only then - the next day - that the response was it should take 7-10 business days. My point is that if this was the standard, it was only communicated a week after the sale, and only when I asked. I then - 10 days after the sale - got a shipping invoice. A charge for shipping. Period. I feel that the shipping carrier should have been provided - USPS? UPS? Fedex? Other. And the level of service - Express, Ground, Economy? Again a lack of communication was the theme thru the entire process. I hope that the item will be packed well as it is a collectors item.
Hi David, thank you for taking the time to share your detailed feedback. We’re glad to hear the auction itself went well, but we understand your frustration with the communication around shipping. Clear expectations—especially regarding timelines and carrier details—can make a big difference in the overall experience.
Shipping is managed directly by each auction company, and we do provide a section on HiBid for sellers to include shipping information. We always recommend checking the auction's terms and shipping details before bidding or reaching out to the seller directly if anything is unclear.
That said, your comments highlight the importance of clear communication, and we’ll continue to encourage consistency among sellers. If you need help contacting a seller or have any questions, feel free to reach out to our support team at 844-775-4774.
Love live bidding! I participate in this auction every two weeks or whenever they have them Love the products the people the platform
Thanks so much, Matthew! We’re thrilled to hear you’re enjoying the platform, the auctions, and the people behind them. Appreciate you being a regular bidder—happy bidding and good luck in the next one!
Positive experience, sure beats ebay with how the auction is handled
Thanks so much for the great review! We’re glad to hear you had a positive experience and found the auction well-handled with clear item information.
We appreciate you choosing HiBid and hope to see you back in the bidding action soon.
Shipping fee's come after making it separate transactions is so outdated. Some buyers ask you to pay in other ways since it doesn't always work on HiBid. LasVegasAuctions never gave me any of my stuff. The number I called was just some grumpy guy screaming about how they lose all this money on HiBid. Said I had to pay with Zelle... If you want an organized receipt trail... DO NOT BID ON THIS SITE!
Hi Eric, we’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback. HiBid is a platform that connects bidders with independent auction companies, and each seller sets their own shipping policies, payment methods, and terms.
If a seller isn’t providing the level of service expected, we strongly encourage reaching out to HiBid support directly at 844-775-4774 so we can investigate and take appropriate action if needed.
We want every bidder to have a smooth, trustworthy experience, and your comments help bring attention to issues that may need to be addressed. Thank you again for bringing this to light
User friendly, good, clear info from seller. Close timing was good. Descriptions were accurate.
Thank you for the wonderful review! We’re so glad to hear you found the auction user-friendly with clear info and accurate descriptions. That smooth close timing is always a bonus, too!
We appreciate you being a part of the HiBid community and hope to see you back at more Virginia auctions soon.
Great selections. Too expensive due to shipping costs and not knowing exactly what you are getting. It's just better to buy off ebay. Better description and money back guarantee if you don't receive it on ebay. Alot of sellers do not give tracking number. Need to leave a feedback on sellers. Some are just mean.
Hi Lisa, thanks for your feedback. It might help to try to find auctions closer to your area or ask about shipping before bidding. All auctions on HiBid typically have different parameters for shipping as these auctions are managed independently by auctioneers and sellers.
Regarding item descriptions and guarantees, we encourage our sellers to provide detailed listings, but each auctioneer sets their own policies. If tracking numbers aren't provided, we recommend contacting the seller directly through the platform. You can also contact HiBid support at 844-775-4774 to help facilitate communication.
We're continuously looking at ways to improve our feedback system so buyers can make more informed decisions about sellers. We appreciate your suggestions as they help us enhance the HiBid experience.
I have done these auctions quite often, although this time it made me go to the live auction view when my item only had a few minutes left. I dont like that view because it all moves around and I lose track of my items. I only like to view them in my watch list. So this time my item was getting a lot of bids and I was trying to keep up and I accidently hit the "bid now" button below. It was the wrong item and I didn't notice until it was too late. So I was not happy, given now I had bid on something I didn't want and I couldn't find my item. Finally I did but I do not like that view I find it extremely confusing.
Thank you for your feedback and for being a regular user of our platform. We're sorry to hear about the confusion you experienced with the live auction view and accidentally bidding on an unwanted item.
Your experience highlights an important area for improvement. The automatic switch to live auction view and the layout that made it difficult to track your items is something we'll take a closer look at. We understand how frustrating it can be to lose track of items you're watching, especially during those final crucial minutes.
If you need assistance with managing an accidental bid, please contact our support team at 844-775-4774, and they can help guide you through your options. We appreciate you taking the time to share this detailed feedback as it helps us identify specific areas where we can make the user experience more intuitive.
Cold and rainy here. It's nice to be able to stay home and still bid on an auction
Thanks for the kind review! Cold and rainy days are definitely made better when you can stay warm at home and win some great auction items. We're glad HiBid made that possible for you!
Stay cozy, and happy bidding!
I have found HiBid online auction service is convenient and easy to use and have used this service multiple times. Reviewing the auction items prior to auction date, items of interest can be added to a "watch list". You can choose to enter a bid at that time or wait until the auction begins. I always take advantage if a onsite preview of the auction items is offered before the sale. This allows you to check condition and/or check for defects of any items that you may be interested in. Once the auction is complete a invoice and pickup schedule is emailed.
Thank you for the fantastic review and for being a repeat bidder with HiBid! We’re glad to hear you find the platform convenient and easy to use. It's great that you're taking full advantage of features like the watch list and onsite previews—that’s a smart way to bid with confidence.
We appreciate your continued support and hope you keep finding great deals in upcoming auctions!
Thanks so much for your review! We totally agree—browsing the catalog is half the fun. You never know what hidden gems you’ll come across!
We’re glad you’re enjoying the experience and hope you discover something great in your next auction.
System is very easy to use and accurate. Like the notifications if someone outbids you.
Great feature when you win and invoice is sent
Thank you for the great review! We’re glad to hear you find the system easy to use and that the outbid notifications and invoicing features are working well for you.
We appreciate you bidding with HiBid and hope to see you in more auctions soon!
Bidding. Was very easy and bids were posted immediately! Pickup was fast and easy!
Thanks for the awesome review! We're glad to hear the bidding process was smooth and that pickup was quick and easy. That’s exactly the experience we aim for!
We appreciate you using HiBid and hope to see you back in another auction soon.
Shop at home with just a few clicks and you can bid on multiple auctions in multiple states at the same time.
Thanks for the great review! We’re glad you had a good experience and found the process easy and convenient. Being able to bid from home on multiple auctions across states really is a game-changer!
We appreciate you being part of the HiBid community and hope you keep finding great deals.
You need to check out other auction sites and change to their platform!
Thank you for your feedback, Barry. We understand the frustration that can come from delays in auction updates.
While HiBid’s platform uses a soft close system to help prevent last-second "sniping," there can sometimes be a short delay in updates depending on internet speed, device settings, or the auctioneer's configuration. Many auctioneers also run timed auctions rather than live webcast auctions, which can feel different from real-time bidding environments.
We appreciate you sharing your experience and will pass along your suggestion. If you’d like help finding auctions with live webcast bidding for a more real-time feel, or if you’re having consistent issues with updates, feel free to reach out to our support team at (844) 775-4774. We’re here to help!
I do not trust the seller. Have contacted and asked for instructions and the seller is giving written instructions with typed wire information scratched out. I am not sending funds when that is the case. Please rectify this.
Thank you for bringing this to our attention, Tanner. We’re sorry to hear about your experience with this seller, but we’re glad to know our support team was able to assist you.
Each auction on HiBid is independently operated by auctioneers and resellers, and while we don’t process payments directly, we take reports like yours seriously. It’s completely understandable not to proceed with payment if the instructions you received felt unclear or suspicious.
If this issue hasn’t been fully resolved yet, please don’t hesitate to contact our support team again at (844) 775-4774 so we can follow up with the seller on your behalf. Your trust and safety are important to us, and we appreciate you sharing your experience so we can help ensure a secure bidding environment for all users.
Je suis enregistré et toujours en attente quand je bid sur un items. Le message doit être approuvé par le commissaire priseur. J'ai perdu plusieurs items. Pourquoi.
Merci pour votre message. Nous sommes désolés d’apprendre que vous avez rencontré des difficultés pendant l’enchère. Si vous recevez un message indiquant que votre inscription doit être approuvée par le commissaire-priseur, cela signifie que le vendeur n’a pas encore autorisé votre participation à cette vente. Cela peut malheureusement empêcher les mises à temps.
Nous vous recommandons de contacter directement le commissaire-priseur de la vente ou de communiquer avec le support de HiBid pour obtenir de l’aide rapidement: https://hibid.com/contact-us.
It was a good auction, I liked being able to put my maximum on a bid and let auto bid keep up with what was going on.
Hi Jeremy, thanks for the great review! We're glad to hear you had a good experience and that the max bid feature worked well for you. It’s a great way to stay in the game without having to watch every second.
We appreciate you choosing HiBid and hope you keep scoring those winning bids!
Went better than expected. HiBid has never let me down. I always get exactly what I'm bidding on and buy exactly what I looked at. I will continue using HiBid.
Thanks so much for the kind words! We’re thrilled to hear everything went even better than expected and that HiBid continues to deliver exactly what you're looking for. Consistency and trust are what we aim for, and it means a lot to know we’re hitting the mark.
We look forward to seeing you in more auctions—happy bidding!
Easy to bid on, convenient to pick up. Was not to crazy about having to wait 2 min to bid again.
Thank you for your review and for bidding with HiBid! We're glad to hear you found the platform easy to use and the pickup process convenient.
Regarding the 2-minute wait to bid again—that's not a standard HiBid feature, so it may be specific to the auction you participated in. We recommend reaching out directly to the seller or contacting HiBid support so they can look into the details and ensure everything is running smoothly.
We appreciate your feedback and hope to see you in more auctions soon!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Kathy! We're glad to hear everything else went well. Just a note—pickup times are managed directly by the auctioneer, so they can vary by seller. If you ever run into trouble scheduling, we recommend reaching out to the auctioneer listed on your invoice.