HiBidReviews 3,159

Hi L. E., thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. Please note that all items on HiBid are sold by independent auctioneers and resellers, each with their own terms, fees, and shipping or handling processes. If any of your items arrived damaged or missing parts, we recommend contacting the auction company listed on your invoice—they’re best equipped to resolve those concerns.

That said, we do appreciate your input and are always working to improve the buyer experience. If you need help contacting the auctioneer or run into any issues, feel free to reach out to our support team at 844-775-4774—we’re happy to assist.

Hi Amber,

Thank you for your feedback and for being such a loyal buyer with HiBid—we truly appreciate your support week after week!

We understand that many bidders miss the app, and we appreciate you sharing how much easier it was for you to use. While the app is no longer available, we’re continually working on improving the mobile browser experience to make it as smooth and user-friendly as possible.

If there’s anything specific that would make the site easier for you to navigate, we’d love to hear your suggestions. Thanks again for sticking with us—we value you as part of the HiBid community!

Hi Todd,

Thank you for taking the time to share your experience. We understand how frustrating it can be to encounter issues during an auction’s closing—those final moments are crucial.

While the platform is built to handle high bidder activity, we know there’s always room for improvement. Our team continues to make enhancements behind the scenes to improve performance, especially during peak bidding times.

We appreciate your patience and for being part of the HiBid community. If you encounter this again or need assistance, please don’t hesitate to reach out to our support team—we’re here to help ensure you have the best experience possible.

Hi Ed, thank you for the feedback! We’re glad to hear the bidding process has been working well for you overall. That said, we understand how frustrating it can be if an auction starts earlier than expected. Each auction is managed by an independent seller, so start times can vary—but we’ll pass this concern along as consistency is important. If you ever notice something off, feel free to reach out to our support team at 844-775-4774. We’re always here to help.

Hi Jody, thanks for the review! We’re glad to hear you had a good experience and found the data and instructions helpful. We understand that shipping details can sometimes be hard to track down—each auctioneer handles their own shipping process, but we’re glad your items arrived safely in the end.

If you ever need help contacting a seller about shipping, feel free to reach out to our support team at 844-775-4774.

Hi Steve, thanks for the feedback—we’re glad to hear the auction itself went well! At this time, if you have a reseller’s permit and wish to claim tax exemption, you’ll need to contact the auction company directly before the sale to provide that documentation. Each seller handles tax exemptions individually, so notifying them in advance is the best way to ensure it’s applied correctly.

If you need help reaching a seller, feel free to contact our support team at 844-775-4774—we’re happy to assist.

Thank you for sharing your experience, Marvin. We take concerns about bidding integrity very seriously and understand how situations like this can be frustrating.

In auctions on our platform, sellers are not permitted to bid on their own items, and shill bidding is strictly prohibited. However, there are times when bids may be legitimately retracted or removed—such as in the case of non-qualified bidders, clerical errors, or other valid reasons determined by the auctioneer managing the sale. Since each auction is independently operated by auctioneers and resellers, they are responsible for monitoring bidding activity and ensuring fair practices.

We strongly encourage you to contact the auction company directly for clarification on the bidding activity you observed. If you feel the issue remains unresolved, you're welcome to reach out to our support team at (844) 775-4774, and we can further investigate the matter with the auctioneer involved.

Your trust is important to us, and we appreciate you bringing this to our attention.

Thank you for your feedback, Jane. We understand how important timely notifications are, especially when it comes to knowing the status of your bids and purchases.

Typically, when you win an item, the auctioneer handling the sale will send out invoices and pickup or shipping instructions directly. If you didn’t receive these details as expected, it’s possible the email may have gone to your spam or promotions folder, or there could have been a delay in communication from the auction company.

We recommend reaching out directly to the auctioneer listed on your invoice for any specific details about charges or pickup instructions. If you need help locating their contact information or if you continue having issues receiving notifications, feel free to give our support team a call at (844) 775-4774. We're happy to assist.

Thank you for sharing your experience—it helps ensure smoother auctions for everyone.

Hi Mike, thank you for taking the time to share your feedback and for being an active part of the HiBid community across multiple auctions—we really appreciate it! We're glad to hear you find the platform user-friendly and reliable.

Your suggestion about having a live watchlist view is a great one. We can definitely see how that would make tracking multiple closing items smoother, especially when timing is everything. I’ll be sure to pass this along to our development team for future consideration as we continue working to enhance the bidder experience.

Thanks again for your input and for choosing HiBid. If there’s anything else you’d like to share or if you need assistance, we’re always here to help!