This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Paul was on time, friendly, and knowledgeable. He was so patient with my 11 year old who was asking him IT questions the entire time he was here. Our computer needed some work and Paul got it up and running in just one visit. Thank you so much, Paul!
Help was remote and Christian B. Fixed the problem of unwanted pop-ups (a lot of them). Thank you!
The technician correctly analyzed the problem with our cable service and fixed it promptly.
The tech troubleshooted the 2 issues I had and worked to fix them. Very positive experience.
Scheduled one day before. And even came on a Sunday!
David was super nice, pleasant and professional. He effectively mounted our flatscreen in a timely fashion, and most impactful, he consulted with us before making the final touches to ensure we'd be satisfied with the placement of our tv mount to give us full satisfaction with my husband's home office desk.
Eddie did an awesome job he installed/set up my security system quickly and explained everything after he completed the installation
Very impressed, showed up early, very professional and communication was great. Highly recommend and will use them again.
Erick was on time and got things done very efficiently
I used this service to install a smart thermostat and now both my hvacs don't work. Please do not use.
Wonderful experience and customer service was excellent very knowledgeable
Skylar was very professional, he give me very good advice before he installed my TV. I would use Hello Tech again and I would recommend Hello Tech to my family and friends.
Easy to set up an appointment and no disappointment. Friendly, experienced and professional staff.
Called to have my google nest looked at since the AC wasn't staying on properly. Figured we needed a C wire. When the tech arrived he said it's a liability issue and he doesn't install C wires BUT on the website it is advertised that they do install it. When he arrived he asked for the instruction manual but I said we don't have it. He played around with the nest wiring and came down to saying it's the C wire and he can't do anything and I was still charged the full amount. For nothing in return when I knew I needed a c wire. I reached out and voiced my concern and they came back with a 20% refund. DONT waste your money on these people. Call your local HVAC rep and they will be so much more helpful and cheaper.
He was on time, personable and easy to talk. He finished in a timely fashion and the job was complete.
It's been a long time since I've had such a professional,kind,respectful,honest and funny tech person. I will use him from now on. Thanks Nasir.
My tech was very knowledgeable and friendly. He had good communication as well.
Very quick and efficient service! Excellent first time experience with HelloTech and I will return again!
David with HelloTech was on time, efficient and very pleasant and professional. Based on my experience with HelloTech, I would recommend using them.
Hello Tech gave me the fast- effective results I am always looking for.
Fast and professional, My take was very friendly and professional, ready to adjust and readjust within the time frame to accommodate both our schedule.
