This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
They keep missing appointments. Definitely not a NEST PRO. They are recommended by Nest but they can't find a tech within a 100 mile radius that can install anything. They need to be removed from Google's list of approved vendors.
We have had problems with our printer connecting wirelessly and all the tech did was uninstall the printer and reinstall the printer. I knew this did not fix my issue but because my printer was printing sporadically he insisted that it did. $150 later and my printer still does not work, I tried reaching out to the tech directly but no response.
ARE YOU LOCATED IN THE KANSAS CITY. MO AREA? HOW MUCH DO YOU CHARGE TO INSTALL THE SIMPLISAFE HOME SECURITY SYSTEM INCLUDING THE DOORBELL CAMERA?
I have been using geek squad for about three years to keep my laptops running smoothly. I looked at hello tech as an alternative. The person on the chat, Justine Y., was totally unprepared to answer any questions. Hello Tech is not ready for prime time. Spending lots of Marketing dollars, but can't convert leads.
I found HelloTech through the Google Connected Home website, as they are recommended as a Nest Pro. What a mistake! They are completely incompetent when it comes to Nest products. Why do they offer installation of products that they can not properly install?
Long story short, I cancelled my appointment the day before they were set to arrive after speaking to my assigned technician.
And now, for the long story. Brace yourself, the entire experience was a waste of time. Luckily, I found another company that had no problems correctly installing all of my Nest products.
To begin, they absolutely will NOT install the Nest Hello doorbell unless you already have a wired doorbell. I found this a bit unreasonable, as Google sells the Nest Hello Doorbell Indoor Power Adapter. Said adapter is made specifically for people that do not have existing wiring for a doorbell. So, I purchased one. I used their live chat to ask about this when I first booked the appointment, and the person I spoke to had no idea what the adapter even was. After a lot of waiting around, she let me know that she made a note on my appointment, which I had already done when I booked it. This left me feeling uneasy and I should have just cancelled then.
The straw that broke the camel's back was when the technician called me the day before to advise me that they do not do any work that involves the use of a ladder, as they are not supplied with one. Installing security cameras seems impossible without a ladder. Also, they won't do any electrical work. Please keep in mind that the Nest cameras are not wireless. So what would I be paying for exactly?
Hellotech should be removed from Google's list of Nest Pros.
I lost the better part of a day of my life I will never get back again because I STUPIDLY saw the Google ad that hello tech was geek squad done better and cheaper. BOY WAS THAT A HUGE MISTAKE! First, I just called geek squad and they come out for $99. Hello tech wanted $129 minimum IF you could get them to do this. You cant. They "advise" that you'd be better off with a $200 membership per year (that auto renews forever) that covers all your tech--except it doesn't. In my case it only covered wifi--which if it worked better would make my tech better. DUH? But would do nothing if my computer didn't boot, or my phone quit. They mention on phone help, but getting a human on a phone is what you'd expect. I said since 30 day warranty on repair, I'd just do that. But they took my card AND CHARGED ME $200 AGAINST MY STATED WISHES. Go online to your "account. IT CAN'T BE CANCELLED UNTIL NEXT YEAR? Called, sat on hold, finally talked to a human who said it would be taken off, hours later no email saying it done. IT WASN'T!. Several phone calls and emails later I had to lose my temper and threaten litigation to get them to cancel it. DO NOT GIVE THEM YOUR CARD INFO! THIS COULD HAPPEN TO YOU. Call anyone else. Anyone.
Their email they send when you say "NO, just send the tech for the appointment!"
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Hello, Tech told me on the phone that my area was in their SERVICE AREA. Went online put all info needed for an appointment including AMEX card info which I thought was jickie but I needed a tech. Then they sent me an email canceling my appointment. That is horrible BUSINESS PRACTICES so if you HAVE TO have work done by a TECH go elsewhere.
Scheduled HelloTech to install Nest Hello video doorbell. The guy came out and tried to install but could not get it to work. It worked intermittently. He was at my house for 4 hours. He called HelloTech to get help on the issue was transferred four times and hung up on each time. They don't even support their techs in the field. He said he thought it was an electrical issue and suggested I get an electrician. I asked him to at least put my doorbell back together so I had a doorbell that worked. He tried and could not get it to work again. Said he would investigate issue and call me back with a solution. He never called me back. At least HelloTech reversed the charge for installation. Had an electrician out today who said the the wires in the doorbell where not connected correctly. Don't waste your time.
I thought I could use hellotech to save some money on a Nest thermostat installation vs an HVAC company and it backfired and ended up costing me more than just starting with an HVAC company to start. Nest technician did not know what they were doing and did not install the thermostat correctly. He thought it might be related to the wires and went to the air handler and messed around and eventually gave up. Called an HVAC company and they were able to easily setup the device but said the wires at the airhandler are now incorrect and they had to investigate to figure out what wire goes where because they were changed and aren't labeled. They got it working but it was significantly more time for them and more expensive for me to do it. Hellotech told me I wouldn't be charged because the technician couldn't install. I was then charged a reschedule fee of $25 a couple weeks later. I called up and they are refunding it but this whole ordeal has been a pain and cost me more than just working with an HVAC from the getgo.
These folks wasted my time. They came out to my house two hours late only to tell me they don't install the Ring system. They will install the Ring doorbell? I spelled out exactly what I wanted done before they came out. So don't bother with these folks.
The tech cancelled two minutes before his scheduled arrival time. Company does not take responsibility for this. However the company will penalize you if you cancel on short notice.
This place has labor for mounting televisions super high. They are way to expensive and want you to purchase things that are cheaper outside of them.
Horrible customer service and communication from this company. NEVER showed up for appt. OVER TWO HOURS I waited, and had to take time off work again to reschedule and still want to bill me $50. They are a joke, and will not respect your scheduled appointment. Go elsewhere for real service.
I took service from HelloTech to install Ring Video Doorbell Pro at my home. The technician came to my home and was doing initial checks before installing and after lot of troubleshooting the wires, looking at the oudside doorbell, inside chime and the tansformer in the garage told me that the transformer output is not enough to activate the doorbell and suggested I should get a new transformer. No installation of doorbell was done on this day. Based on this suggestion I ordered a $30 transformer from amazon.
I scheduled an appt the same week again and the technician came 1 Hr late and then after 20 mins of looking at things told me that the transformer is perfectly fine and I don't need a new transformer, but the wire which connects to the chime has fallen down in the wall and now he will have to cut through 8 feet wall to get the wire back and they are not allowed to do this.
After this it has been 10 days and after repeated calls to HelloTech they keep telling me that they would get back to me in 24 hrs and they never do. So what I have at my hands right now is a lot of invested money in Video Doorbell Pro which is not installed, a newly bought transformer which is not used yet and most importantly a existing doorbell that is not working with the problem that the wires have fallen into the wall and the only way to get hold of those wires is to cut through a large portion of the wall.
I do not know if it was technician #1 or technician #2 who dropped the wires in the wall, but it has to be one of them since there was no such problem before they arrived. My doorbell is not working and the wires are in the wall. I want HelloTech to fix this without any additional cost to me and also no damage to my wall to fix the problem they created.
Was told the price would be $160.00, for two nest cam IQ outdoor installations. "Installer" showed up, with barely any tools, no ladder. Needed to use my drill, my drill bits, my ladder. Had no protective clothing, nothing covering his shoes. Then proceeded to tell me that a "second installation" would be an additional $75, CASH. Ended up installing the cameras where I did not want, left my brick outside my house damaged, left the inside of my house a mess, and required my help, when I stated the only reason I'm paying to have them installed is because I injured my back and couldn't do it myself. These cameras are set up for my disabled wife, and this guy is shaking me down for extra pocket money.
Worst service ever. DO NOT USE THIS COMPANY.
We need to fix our subwoofer - no more sound. So I called this morning, Harrison answered my call right away. He was very patient and knowledgeable. He gave me a reasonable quote and tell me if their technician can't fix the problem, there is no charge at all. But unfortunately my husband decided to get a used subwoofer on Craigslist soon after Harrison had set up the appointment on monday(4/2) afternoon. I had to call back to cancel my appointment. Harrison was a little disappointed, but still being very polite. I'll definitely use their services in the future when there is a need.
