This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
So I guess I should have listened to the reviews right off the bat. I scheduled a time for them to come out and hang up my tv. I told them that they will need two people to lift the television. So he shows up one person. He said I needed a different wall bracket. So I rescheduled for the next day waited and waited never showed up never called. Then he wanted to reschedule it again I just laughed and said nope just give me my money back.
The worst experience ever. Luis from Hello Tech was so unprofessional. He turned up with no tools. He insulted me to my sons when I left the room and would NEVER use this company again. I work with contractors all the time with our home and this was the worst experience ever. NEVER USE THIS CONPANY.
I bought it as part of my Chromebook purchase from Walmart to provide tech support for my husband who is not knowledgeable. We set up an account and when we called the service they told us they don't support CHROMEBOOK and we would have to have them come to our house for another $100. They blamed Walmart and Walmart blames them... so I am out the EXTRA $100 I paid for them and no one takes responsibility for it. HORRIBLE!
DO NOT USE this fly by night company! We had an install scheduled for Friday 2/26/21,2 days before the install the tech called up and asked for an earlier appt since he had to drive 1 1/2 hours to our destination in Modesto, from Sac. We told him the tv was scheduled from 1-4 and we needed to make sure the tv was here first, that is why he was scheduled at 4
We told him if that changes we would have him come earlier. Well the day before it did chage and we called him and told him to be here at 2; 30, and he was happy with that.
So 3pm rolls around and NO TECH! We called him once again and he said he was having "car troubles", and was trying to borrow his MOM"S CAR! REALLY! Un first of all its was an 1 1/2 drive to our location so he had 2 hours to contact us and let us know of his situation, he did NOT we had to contact him to he that lame excuse! He did say that he would message us when he got a ride LMAO, of course that never happened!
So about an hour later I contacted thier "Customer Support" number, and after getting the canned response and apology, they finally said another install person would be assigned tomorrow, and would receive a text when that would happen. Did We? LOL Nope, Called again in the afternoon, and thier new answer it was escalated, and they said they were working HARD on the matter!
Finally we talked to another rep again after waiting all day and were told that the tech they had assigned no long available for installs LMAO, hmm wonder where he is working now, anyway they said then can reschedule for tomorrow, we just cancelled at this point and will be having a true professional come out to install it! What a really bad overall experience!
I had an appointment made on a Saturday, set do be done next day Sunday to uninstall a BOSE home theater system and install a new BOSE home theater system. The CSR on the phone verified and repeated the service to be done and repeated my name and phone number. All techs declined to do the job next day, but Carlos accepted the job Monday 9 AM. He showed up on time, said he tried calling me numerous times but it was not my number. I had to explain to Carlos what the job was going to entail. He apologized for the incompetency of the phone reps and said, "it upsets me when they do this and don't communicate, I have standards". He proceeded to inform me that the job was a higher charge because it was much too big. He said he was going to call his boss, and have him call me back with the adjusted charge. Well, Carlos hopped in his truck and bailed on me, no word, no call, no nothing. Carlos is the new Karen. If ANYONE needs work in the ******* and gets Carlos, kindly decline him doing anything. His integrity for work is clearly not there. Apparently he's filthy rich and must be cruising around Hello Tech as a hobby. F Carlos.
Had them come out 2 times because all my sensors were falling off the windows from the blinds hitting them. First guy sticky taped them on. 2nd guy, Ireti screwed them all in to fix it and glued one in a bedroom to be safe not to break the window from drilling. Then after he left i find out he cracked the glass in the last bedroom window and did not tell me. I was told by Hello Tech to pay him for the screws when he showed me the receipt which he conveniently said he lost when i asked for it. He said they were $17 and some change so i trusted him and gave him the cash. After he left I found out he never bought the screws and he lied about losing the receipt. This is such bad customer service. He knew to show the receipt and took advantage of me. Now I am waiting for the "Incident report" to get to management to see if they fix my cracked window and who knows if i get my $18 back. All this drama is not worth the $79 install fee.
Hellotech contractors didnt properly installed a TV bracket in my bedroom wall, it fell off and it caused mayor damages to my 65" TV and my wall. On 4 December 2020 my wife had this company through a purchase that i made at Wallmart order#*******464, Hellotech contractors installed a TV bracket mount in my bedroom wall and yesterday it fell off the wall and it caused mayor damages ro my 65" TV and wall, i found out that the bracket didnt got secured to the wall studs the TV bracket mount was only secured just to the sheetrock dry wall. I called Wallmart and Hellotech costumer suport and they told me that the installation is only guarateed for 30 days after Installation. Thats unaceptable the person that installed the TV bracket mount didnt do the job properly, even on the TV bracket mount instructions says that it needs to be secured to the stud on a sheetrock dry wall. We want the installation money back and compensation for the damages caused for that contractors negligence and malpractice period. Im pretty sure that they are insured to Cover this kind of issues. I talk to Hellotech customer service twice about this issue and the phone call keeps cutting off like it seen they dont want to work with me to get to an agreement on this issue.
We booked help setting up an Alexa for our sister in a nursing home. Benjamin C was 26 minutes late. He didn't listen to what we wanted, gave conflicting answers to the same question and ultimately, nothing that he said he had fixed worked when we got home. I called the company and asked for a re-do or a refund. They agreed to send a tech again, I insisted it had to be someone different. We'll see how it goes, but at least they didn't try to wiggle out of sending a second person to try again
I was have a new tv setup ROKU DVD Internet worked. When I asked how to get to my Cable TV he said I was laying about having cable TV
Hellotech is nothing more than a job posting board for independent contractors. I live in a rural area and after five days of reassuring me that "someone" would pick up my job, they sent me a cancellation text saying. This company is nothing more than a jole of a middleman collecting a cut from any guy that signs up with them to provide tech support. Don't waste your time or money!
I ordered a television installation from Walmart and was billed by HelloTech for a service that I had already paid for. HelloTech will not respond to my continuous attempts to get this resolved.
They told me someone would text or email on my appointment. That never happened waited for hours and no response. Waited until the next day again no response. Finally I called and was told don't know what happened.
I became aware of HelloTech through Walmart when I purchased a television. I called to schedule an appointment. And the representative they sent was courteous. After meeting him, I showed him the wall that i wanted the TV mounted on and left the room (due to COVID concerns, also the gentlemen had a beard and was not being truly protected by a mask). Upon his completion. I entered the room and the television was mounted. Initially, the mount appeared to be done well but the next day while watching the television, my neck was straining and it appeared the mount was too high and uncomfortable to watch TV. I called HelloTech immediately for a re-mount. Each time i called (4x), i was told they would send my request to a team for evaluation. This appears to be a still tactic, as when I called the 5th time, I was told that an email had been sent and my re-mount denied. There was no email in my box. I was upset by the customer service received and will now take my complaints to Walmart. What a doorway to do business!
Today is day 4 of waiting to hear when I will be SCHEDULED to have the in-home service appointment. Who knows when/if they respond how much longer I'll need to get that service. Totally unacceptable; I cancellef
They asked for pictures and told me there would be no additional charges. When the technician got here he said there were additional charges and wanted me to approve them without knowing how much they would be. This company is a big scam they lie about the charges then hit you up when the technician gets there. I would not recommend them to anyone. I called Walmart and told them they are scamming their customers. My installation cost more than my 65 inch TV.
Paid 79.00 thru simply safe who is freaking awesome.
Hellotech Sucks, sends non qualified techs to do a job most of us can do on our own.
Horrible waste of $79.00 I paid these rip offs.
I called hellotech and reserved for a guy named Bryan to wall mount my TV
He was 3 hours late. Then he proceeded to drill into my new wall making holes and scratches everywhere.
He couldnt even mount the TV straight. Then he went on to mount the soundbar. The idiot didnt know what he was doing he used the wrong screw. To make things worse he drilled into the brand new soundbar so it would fit the screws he found in his truck. Made a total mess. He dropped an extension cord behind the wall, which is against electrical code. Then said he should come back another day after 6 hours on the job unable to mount a tv or soundbar. Called hellotech about their awful technician they said they will have to send someone out to assess the situation even after sending them photos of the destruction. They took another reservation they couldnt keep it. Said they needed another week to find someone. Totally awful service. I hired a guy I found on yelp. He has been fixing problems from HelloTech technicians regularly. Do yourself a favor. DO Not use HelloTech. Their technicians are just random people without license. HelloTechs technician application probably anyone can complete, and according to the guy I found on yelp that fixed the tv, holes and soundbar in 30 minitues they dont even pay their technicians on time. Everyone should know this service is totally lousy and awful.
HelloTech sent me an incompetent technician to mount my $1400 television. He did mount it properly, I sent him text messages confirming I was concerned due to a screw being missing and the television sagging, and he told me it would be fine. Fast forward a few weeks and my television falls of the wall.
He claimed to his company that I "modified" the mount in some way. I did not. I used the full range mount as you normally would and it just fell off my wall. They claim no responsibility and are trying to put the blame on me.
I am in the process of fighting for my rightful compensation for the property damage and refund of services. They are not easy to deal with. Buyer beware.
This is the worst tech company I have dealt with. They have cancelled 3 times. They cancel one hour before the appointment. Do not use this company
Made appointment to have two flat screen TVs wall mounted. They took my credit card info and then we went back and forth for two weeks regarding scheduling. I eventually said they could come "anytime" and I still got texts messages saying they couldn't locate a tech. The call center was a foreign worker with an extremely heavy accent and not easy to understand, on top of acting clueless as to the entire process. I live 15 minutes outside of Dubuque, find it odd they could find no service tech in the area. I finally gave up and will hire a local contractor as I don't trust HelloTech at all.
