This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
I cancelled my subscription in August and they continued to charge me because I received "discounts". This company is a SCAM! DO NOT GIVE THEM YOUR CREDIT CARD OR YOU WILL PAY FOR 10 TIMES WHAT YOUR SEVICE ACTUALLY COSTS.
The tech showed up 30 minutes late. After an hour of drilling 8 holes in my wall I was told she could not complete the task due to metal frames in the drywall. When I called customer service they said they were able to mount to metal in drywall. Now I have to wait 3 days for another tech to come and I'm still waiting to hear from the damage claim department. I do not recommend this company.
The first time I scheduled the technician was a complete no-show. The second guy was wonderful, but we could not schedule with him directly. The next one said he could not come 2 hours before the appointment, arrived the next day with an attitude of I really don't want to work. Then decided to leave because the job required him to attach something which I was HAPPY to pay for it... he left and my job is still not done.
On 09/15/2021 was schedule the ring doorbell installation through Target. The technician show up almost 1 hour late. After 1 bell ring he call me to let me know he is leaving, my wife was home front of the garage but he do not take any effort to look around.
He install very badly the unit the wire was taped cover with black tape front of the door, shortly the ring start ringing nonstop with no reason smoking overheating, I call the office and the customer service rep was very rude and not help at all online scheduled for next day 09/16/2021 the service to come out and fixed 11:00 am I get the e-mail " the technician who scheduled not available any more" re scheduled without discuss with me t 09/19/2021 9:00AM I ask who will responsible when my house burn down because the wrongful installation? The answer: you can claim the damages from your home insurance
Order # *******
The technician was very nice, dressed professional. Was on time, however that is the only thing I can say good about my experience. I wanted a TV hung on the wall, conceal the wires. TV was hung but he couldn't conceal the wires, after cutting several holes in my wall he finally admitted he couldn't do it. After five hours he gave up, apologize and left with the job not finished. I will stop watching TV before I ever call this company again. Don't use them.
On Tuesday I booked service. On saturday they cancelled it because they have no technicians on the Big Island of Hawaii. A dozen or so emails and texts later! And they tried to sell me a service plan which they cant service! I received a text that i had been billed for the service call. They said it wasnt to be billed until service completed… it was just an authorization. We'll see. I cant get anyone to confirm they didnt bill me. Nonetheless… they force you to give them your credit card information just to schedule an appountment to which they have no service technicians. They obviously are sending people who have paid to join… probably free lancers and not even employeed or insured by them. So if you want a total unknown free lancer sent to your home to set up your electronics and security system by all means hire a company who puts out cattle calls for technicians and trues to sell you a service plan which they have no techs to service.
I used HelloTech to install a smart thermostat. Having read a review online regarding hidden charges I confirmed with the sales consultant that I did not have a C wire and that we would need to install the PEK. I was assured that this was fine, the cost would be $99. I even referenced the review I had read but was assured that everything would be fine.
Exactly as per the other reviewer, the Technician arrived, the lack of C wire was not on the work order, and the costs suddenly increased from $99 to $218. The Technician started work while I was trying to resolve this issue, the 'very complicated job' was completed WITHIN FORTY FIVE MINUTES, and he had left by which time I was still trying to get some sense from HelloTech as to what had happened, and my card had already been charged for $218. I FEEL SCAMMED BY HELLOTECH SALES PRACTICES. BE WARNED.
I called this company for TV remote service. Upon arrival the next day, the tech arrived with NO tools to service my TV. Really?... To compound the problem, he spoke remedial english. Really?... I scheduled another appointment the next day but this technician was late 4 and half hours! Really?... How is it possible that this tech was more incompetent than the first? He had no idea where to start! Really?... I cancelled the order and had to call back and get the $95 "hold" off my credit card!... This company states unequivocally that they do NOT charge your account until the job has been completed! Really? This is unacceptable!... From top-to-bottom this company fails miserably! There is such a disconnect from the home office to customer service, from customer service to the techs in the field, and the techs to the paying customer.
Absolutely NO communication!... This is the WORST experience I have ever had dealing with a business! Stay away!
We had a tech come to our home to install our 75 inch TV on our living room wall. First off I purchased two different TV wall mounts and he said he didn't know how to use them. I purchased both mounts from Amazon and they were quality TV mounts to hold up to 90 inch TV. Then pictures were sent to the tech the day before installation of were we wanted the TV mounted he replied back no problem see you the next day. When the tech arrived the next day he said I have never hung a TV on a drywall without a stud in the wall. I will hang the TV over the fireplace. My husband and I said okay. The tech then said I will go to a local place and purchase you a better TV wall mount and it will cost you less money for installation. The tech then returned 30 minutes later to our home with a TV wall mount all motions. We asked where did you get that TV wall mount he replied Walmart. We were not happy about that we don't purchase things like that from Walmart nor shop there as well. We only shop online with Amazon. The tech then installed the wall rack which was not very professionally done it was leaning to one side. Not only that we paid for service and my husband had to help the Tech take down the TV and help put up the TV. I have contacted Hellotech via email to have someone come back out to make the corrections. There was another tech come out he said the level was off he tried to make to corrections as well and said hopefully it stays right the level is still off. Three weeks ago our TV started leaning back to the left again. I have recently emailed the company with pictures explaining the bad TV wall mount or maybe the leaning TV wall mount. The email first of all called me LA and that's not my name of course and explained to me I must wait 24 hours for their decision. I have now canceled membership with Hellotech and have scheduled another company to make adjustments that Sent a tech out just to see the work did and if there were adjustments to be made and yes the Wall mount is off level. Never will I have Hellotech help me with anything in our home.
The tech may be good but the company is not. Do not make the same mistake I made. After numerous calls, I still do not have a credit posted to my credit card. No, No, No. The reviews on the web site are all dated the same exact day. I am not convinced that these are real reviews. Take my advice. Move on to another Tech service. Don't do it!
Had an appt scheduled for 11:00. Took off work and they never showed. No call no correspondence! Would never use this company. Poor poor customer service
Calling Geek Squad!
Horrible service. Please do not hire them if you want to save yourself from headache. They sent a guy for installation who had no idea how to install. He broke my equipment. After few emails back and forth where I have to explain the problem again and again, they sent another guy to redo the work. He was good but left job unfinished as he arrived late and had to leave for another appointment. Now, when I asked to send the same guy to complete unfinished work and compensate me for broken device, they asked me to go through claims form. Here I am with unfinished work, broken device and charged me for installation after 3 weeks of saga.
I had 2 ring wired cameras I needed installed. They told me they could do it the next day sometime between noon-8pm.At 6pm the next day I got an email saying I needed to give them 2additional days that they could do it. I gave them 2more dates. Same thing happened. I canceled the order and was told that the $225.50 they had put a hold on at my bank would be refunded. It's been 3weeks and it's still not been done. I wouldn't recommend dealing with this company.
I booked an appointment to have my new TV mounted by Hello Tech. On the day of the appointment, Hello Tech cancelled and did not provide a reason for cancellation. After two hours on the phone with customer service, I was informed that the service was not available in my area. Why is Hello Tech wasting my valuable time by taking an appointment that isn't available in my area? Why are they leaving me on hold for two hours? This company is extremely unprofessional, and I would not recommend anyone use or even consider Hello Tech services.
I wanted to get my internet set up a week ago. The tech came and left the job unfinished. When I tried to get a refund or another tech to get sent out, they kept giving me the run around, saying they were "escalating it". I never received a refund and I had to look for another tech to fix my issue. The tech from task rabbit got the job done in 10 minutes for half the price. Do yourself a favor, go with someone else. Their customer service is abysmal!
Scheduled an appointment to have a 75" television mounted, appointment was for 12:00 pm, at 1:30 no tech, no text, no notification at all. After chat, and phone conversation, was told I needed to pick 2 other dates. They have a clause in their agreement giving them the ability to charge the entire amount of the service if the client isn't available at the agreed upon date and time, but take no responsibility for wasting my time after taking a day off to have a tv mounted. Horrible experience and customer service.
Firstly they say that they don't charge you until the service is complete. Well, that's complete bull$#*!, they charged me instantly and promised me that the service is basically guaranteed. So then comes the day they were supposed to install my tv, the tech calls last minute and says he can't make it and that i'll have to call and reschedule. Well, nobody ever freaking picks up, took me an entire week to get a hold of someone, then they just tell me to reschedule online. So after i rescheduled to the next week (so the next scheduled date is 2 weeks after the missed installation date). I take the whole day off of work just to be there. Lo and behold, tech doesn't show up, and this time doesn't even give me a call. I ended up talking to their chat because nobody $#*!ing answers the phone. He once again just tries his best to get me to stop using the chat 'oh i promise he's on his way, please close the chat window.' and then I get an email saying that the tech is unavailable and they 'are currently looking for another tech'. $#*! it's been 3 weeks since I paid, and those incompetent asses still haven't gotten $#*! done. And then I find out they also automatically added me to their $#*!ty tech subscription and charged me right away without my knowledge.
Twice now- installers have cancelled last minute. Really inconvenient I will not be using HelloTech again. Not worth the money. Very expensive for the lack of professionalism
Hello Tech notified me the night before that they couldnt find a tech to mount my tv after i scheduled days earlier. They are not reliable.
Assigned tech messaged out of no where and told me that I'm getting this work done for cheap and its not worth his time. At first, I didn't choose the tech and also I'm not the one who decided the price for TV mounting. Also he told me that he will cancel the appointment if his mood is not right.
