HelloTech

I signed up for Hello Tech because I am elderly, retired and thought this would be a great service to have for any computer problems. I placed an order last week because my computer was freezing. It would cost $99 On top of the joining fee for Hello Tech to come to my home; I wanted my problem solved. An email stated that a tech would come to my home on July 20,2020 at 9am. No one showed Monday & no one called. Around noon, I finally texted & called To question what happened. The person I talked to said his name was Dex. He said that he would get back to me in an hour; he didn't. I texted again and got a question as a response, do I still want to place the order. I responded absolutely. Today, July 22,2020, I got an email that a tech would be coming on Thursday, July 23 at 2; 30pm. I was ok until I got a phone call, a tech said that he had my name & cell number but was not sent any Paperwork so he can't come on Thursday. I would hear laughter in the background. He advised me to call Hello Tech and tell them he got no paperwork. He said something about the people who schedule are in other countries. Now, I am very irritated. I call Hello Tech and get the same guy, Dex. I tell him the situation and he says he will get someone for Thursday at 2:30as scheduled. I ask if I may talk to a manager & he says he will have one call me in 24 hours. I ask him if there is a manager that I can talk to here in the states & he says he will have a manager call me. I will not renew with Hello Tech. I pay for a year and I only use it once and the process to try and get a tech seems so unorganized and frustrating for me. Will will try someone else.

The technician installed the SimpliSafe system with low batteries and said I needed to call for new batteries. I called after he left and was told to remove each and every battery for 15 seconds so it would work. The adhesive strips he used all lost its grip in a month and the sensors and alarm box crashed to the floor. I had previously installed the door bell camera and he charged me for the installation because he needed to scan the bell into the system and that counted as an installation because he had to pop it off and back on again.

Worst company ever!
HelloTech does not train their techs, plus their techs are unreliable! First tech was scheduled (and I took off of work for the appointment), never even showed up. His name was Sammel. He wasted my day and time. Second tech was scheduled for two days later. He showed up on time and had no idea how to put together the Simplisafe alarm system. He had me helping him, calling tech support and wasting my time for even hiring him. His name is Abayomi Lucas (user ID # *******). He was a very nice person with zero tech knowledge. He was at my home from 10am till 12:30pm and only installed 2 censors until I was fed up with teaching him how to program. I knew how to program, but needed help with the actual installing. He wasn't any help; I was teaching him. At 12:30 pm I was fed up and told him he needed to go home. We had 12 more censors, a video doorbell, 2 motion detectors and 2 video cameras that still needed to be installed and set up. At the rate he was going, it would have been midnight. I decided to cancel the entire service including with simplisafe. We are now searching for alternative alarm systems that will be professional and have knowledgeable technicians who are TRAINED AND RELIABLE.

When complaining to the manager, "Tom", as he told me, he was very rude to me as I was telling him what happened. The most unprofessional company that I will make sure I will spread this review far and wide sho they don't do this to anyone else. They need to vet not only their techs, who are unreliable and not technically knowledgeable, but also vet their managers named Tom.

HelloTech does not train their techs, plus their techs are unreliable! First tech was scheduled (and I took off of work for the appointment), never even showed up. His name was Sammel. He wasted my day and time. Second tech was scheduled for two days later. He showed up on time and had no idea how to put together the Simplisafe alarm system. He had me helping him, calling tech support and wasting my time for even hiring him. His name is Abayomi Lucas (user ID # *******). He was a very nice person with zero tech knowledge. He was at my home from 10am till 12:30pm and only installed 2 censors until I was fed up with teaching him how to program. I knew how to program, but needed help with the actual installing. Here wasn't any help. I was teaching him. At 12:30 pm I was fed up and told him he need to go home. We had 12 more censors, a video doorbell, 2 motion detectors and 2 video cameras that still needed to be installed and set up. I decided to cancel the entire service including with simplisafe. We are now searching for alternatives. When complaining to the manager, "Tom", as he told me, he was very rude to me as I was telling him what happened. The most unprofessional company that I will make sure doesn't do this to anyone else. They need to vet not only their techs, who are unreliable and not technically knowledgeable, but also vet their managers named Tom.

Do not use this company. They lie, they hang up on you, they just don't care. There is no premier service here. You can't even speak to a supervisor in a reasonable amount of time. They remoted in and crashed my computer. Then they didn't send a technician. I waited four days without being able to run my business. Calling several times a day. Since I couldn't get them to help I got another person and sent them the bill. They refused to reimburse it saying I made up the part of them remoting in and sending my computer to black screen. Do not use this company. They should go out of business. I am in the service business and they are nothing but liers and scammers. Shame on you.

After 4 rescheduled and cancelled "appointments" the tech finally showed up. Excited and ready to finally get the job done I took him to the room where the TV was ordered for mounting. He proceeded to ask me where the mounting equipment was. Perplexed, I told him I paid for that to be
Installed including the mounting equipment. He said he was sorry and there was nothing he could do.

Here I am now, two weeks later and 5 total cancels and reschedules. I've put aside so much time for this to be done. I'll just do it myself.

They must be filtering out bad reviews off websites to fluff their rating. Because I'd rather go to the DMV 2 days in a row, then work with HelloTech ever again.

I don't remember the workers name but if the company can find out who the man was that came to do a job in Oceanside yesterday around four o'clock. I'd just like to say he was one of the nicest professional people to deal with. He was courteous and as for the job mounting my tv it was outstanding. I'd tip if I didn't have to pay three hundred for everything but I'm not complaining I had a 65 inch so the price is acceptable. The aftermath is breathtaking truly. I don't know why they got negative reviews but I was shocked and glad I made the call these guys. Omar was my helper in the process of getting someone to come over. Thank you to both workers.

WORST CUSTOMER SERVICE again (as noted above too)
Atlanta GA, Decatur GA, Norcross GA areas HelloTech did the Opposite of their motto, "HelloTech. Goodbye Frustration."

As a Tech Challenged Senior (and veteran) I need to build a business "relationship" with a GOOD tech assist business.

Yes, PAYING. But, buying into their ongoing 24/7 subscription plan (despite very low budget), and expecting to pay for each visit too, I would think they would be encouraged to mutually work into an ongoing Relationship of business.

The encouraging reviews I read certainly illustrate such a picture could be possible with HelloTech.

But... NO! They don't want to read my order form and communicate to understand the present abd future promise of their money flow nor do they want to simply set that this first visit will be $X for 1 hour shared home visit.

Remember: submitted order form details my planned ongoing business with subscription and what I need to do in the home visit.
Instead, the customer service rep opts to Start our communication with detailing each device which Might receive a few minutes of servicing in the 1 hour (total) visit and start our communication with detailing that each device is a seperate and additional $79 charge.

Certainly, there is no combined immediate and LongTerm value to the business mindset. The idea of business sales through longterm Relationship sales ABSOLUTELY doesn't enter into their modality at all.

Topping all that off, this Business opts to call me on less than their Business phone resulting in me being unable to hear them And having to endure squawking in my ear.

So..., then they call back still on a lesser unhearable painful line and again try to Immediately resume telling me about each dime I must pay. (I could hear bits.)

Would you want to build an ongoing sales Relationship with this?

I recent had a smart thermostat installed. The tech was right on time and installed the thermostat quickly and accurately, but the rep at the call center had not informed me I needed a c wire to supply a constant power source. The tech ran a line from thermostat to a transformer that plugs into my wall for the princely sum of $120 additional. This is not internal wiring, mind you; essentially, it's just a very, very expensive plug. Had I know what I'd get for this cost, I'd have called an electrician and had a C wire run internally.

Tech was scheduled to install a security system. When he arrived he parked on my grass instead of staying in the driveway. Not a good start. It became very obvious he did not know the first thing about what he was doing. The system included a solar powered yard sign and he became very concerned because he stated he had never had to pair one of those with the gateway. A YARD SIGN! Unbelievably the visit continued its downward spiral from there. After he made four phone calls for advice and two hours into the visit not one single device was installed. I finally told him to leave so I could install the system myself. An hour later I had it up and running.
When I called HelloTech customer service to let them know about the visit the person that answered the phone hung up on me.
Maybe the rest of the country has decent technicians, but eastern North Carolina should avoid HelloTech like the plague.

DO NOT DO BUSINESS WITH THIS COMPANY!
I would like to share with others a very negative experience with Hello Tech. When I first enrolled in their program the support was fine and efficient. My last few interactions with Tech Support have been unsatisfactory and unprofessionally handled. The initial wait time is always too long, over 20 minutes. Then there is a wait time while answer point contacts tech support (probably another country). Once the chat with Tech Support connects it takes longer than it should because there are long periods without communication which lack explanation. I suspect they are working multiple customers simultaneously. Lots of background noise. Kids crying, people talking. Probably working from home.
On the eve of Jan 16 I needed support because my scanner was not working. Started with one tech, but midway I was informed my fix was taking longer than usual and the tech's shift was ending. I had to wait for the replacement to arrive. Another wait! The replacement was Rufel who blamed my internet for the problem. He was wrong, my internet was fine. He was the problem. I became very frustrated working with him. He didn't like that I did not trust his diagnosis and raised his voice at me. I told him NOT TO RAISE HIS VOICE AT ME. Along the way he kept pushing the idea of a tech visit. This issue did not require a tech visit. After reading review of tech visits gone bad they are the last people I would let in my home. Rufel continued working on my problem while maintaining an arrogant attitude. When our call was over Rufel was not even smart enough to hang up his phone before he uttered "f___k you." Get this, I paid for a contract only to be sworn at. I had to call Hello Tech twice before speaking with a manager. Next day I spoke with Tommy Callahan who said he was a manager. I received an apology that was anything but genuine. Every time I speak with someone there they sound like they are reading a script. I would not recommend this company to an enemy. Rufel will probably adopt another "fake name" and rudely carry on with the next customer that he speaks with.

Saw the Hellotech ad online when I was looking for someone to install my 75" TV above the fireplace in a new house we just moved into in Puyallup, WA. They had a very good price. But, I wanted to know if they could come out on the dates I listed BEFORE paying. It seems they want you to "BOOK" and pay first. I'm not about to do that.

I'm deaf, so I couldn't just call, so I clicked the "chat" line and got what I think was a auto reply saying they weren't available and to call them or give them my email address and they'd get back to me shortly. Twice I went through this process and no response to my email. That was two days ago. "Will get back to me shortly" Yeah, right!

That said, I don't trust a company that don't respond when they say they will. In this case didn't respond at all. I decided to pay more and go with Best Buy Geek Squad who actually have a good reputation even though they cost more. I'm going down there right now to actually talk to someone.