This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Excellent responsive and professional service
Would definitely recommend
We have Two Nest doorbells with two chimes and Google mini. The chimes stopped working, Called Hellotech. The tech came wasted three hours and short circuited and fried our transformer for the chimes and possibly Doorbells and Chime connect. The tech said he could not do the job and someone from Hellotech will bring a new transformer and fix it. Called their 844 number for support, it goes to someone in Philippines with children running in back ground. She could do nothing. No manager to escalate and no phone number for additional help.
Their experts are clueless duffers and Hellotech has zero real support or customer service. Avoid them at all cost.
I finally gave up trying to schedule the service. They seem to have a policy for cancellations on the customer end that would penalize you for last minute cancellations. They just cancelled on me 1 hour before the scheduled service.
Went well. Technician was competent and pleasant. Price was reasonable. Would definitely use them again for other services if needed.
Ronald, our tech was on time and did his job to perfection. Highly recommend hello tech services for tv wall mounting. Thanks!
Obi was great….He worked on the issue and gave me a clear explanation of what the issue was and why it couldn't be solved……So the less-than-5 rating is just because I'm still stuck with the problem. But I would totally call on Obi again for other tech support issues…..
Everything was good my tech was very nice and he explain things to me before he was done
Issac was fantastic. Knowledgeable and communicated well. He was able to adjust his schedule to finish the job.
Justin was a big help with setting up multiple screens for my home computer system.
It would be nice if I could give this company a zero! Who knows when / who will show up- they give you a ton of "back up dates" for this reason! Inexperienced various random people show up after weeks of waiting ….unsure if they even know who they are sending out to your home!
He would no listen when I told him he was at the wrong address he was going to cancel the job but I meet him at the wrong address that was give by the one who took my order and he had a bad attitude
HelloTech installed my TV on the wall on December the 2nd 2023. They charge me $148 with a membership fee of $19.99. The mechanic that installed my TV was polite and courteous and he did an excellent job for which I gave him a nice tip. HelloTech did not make it clear that the membership fee was a monthly fee that would last one year and roll over until October 2026. I sent an email to them on March 5th 2024 stating that I want them to stop billing me the $19.99. They sent me instructions on how to cancel their membership fee. This is where they made it very clear that their membership fee was a monthly fee that would last a year. I called them that same day and ask them to stop billing me the monthly fee they said they would not, I asked them if they could change my yearly plan to a 6-month plan and they refused I also asked them if they could change it to the hellotech light plan they also refused to do that for me. The only thing they could do for me was to turn off the auto renew. They have billed me $19.99 for 4 months now. I feel like they should reimburse me for at least three of those months.
I have read several complaints about HelloTech on this same subject of membership, and you can clearly see they are deceiving people deliberately. This is what most people refer to as a scam.
Placement was off. I wished the gentleman made sure it was straightened before leaving.
He did a excellent job on the the hanging of our tv I'll recommend him to anybody he's friendly and very pleasant
Justin was very courteous and professional. Great personality and knowledge of services performed. Overall a great person and definitely would recommend Justin to anyone that's looking for work to be done.
Guy came early, did the job asap and efficiently. 10/10
I scheduled to have a TV mounted. After three weeks of waiting and three no-show appointments. I had to hire another company. I would not waist my time or money with this company.
(1) While they say they don't charge until completion, they "pre-charge" your card (2) No easy way to contact them (3) their chat is 100% robot so don't expect an answer to any questions (4) appointment made with a tech for 6...he never arrived. He never called. He never texted...just ghosted. (5) After I found a phone number & spoke with a real person, I received a text telling me that the tech was no longer available & that I'd get a text with a future appointment date/time. Horrible experience. Not making this mistake again.
The first tech that was supposed to come out ended up pushing back my appointment, and then canceling on me at the last minute... after I had gotten everything ready for his arrival. Most irritating. But I decided to give HelloTech one more chance, and rescheduled... and I'm glad I did. Staie couldn't have been better. Good communication, knew what he was doing, unpacked the new 85" TV, helped me take down the old one and then put up the new one. Professional, friendly and efficient. Couldn't have asked for more.
This was the third time Brian has come to my home to fix my home theater. This was the second time I requested him specifically based on outstanding prior service.
Brian has indepth knowledge of everything AV. I'm always amazed at his speed of going through setups, troubleshooting, knowledge of brand devices, and thoroughness to complete the job.
He never seems rushed, or in a hurry to call the job "complete".
I'm so happy to have found HelloTech.
