This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
Most commonly discussed topics
The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
The HelloTech service rep (Mark) was on time and he did an outstanding job! Techs liked Mark are the reason why I use HelloTech for my technical services. He's a keeper!
Use this service frequently and always get great results! Definitely recommend
Emailed HelloTech to schedule an appointment for help setting up a new computer. After some back & forth, a time was agreed on & a technician was assigned. One minute later I received a cancellation notice with no explanation. Wasn't sure if that was for the initial time slot. After emailing them, turns out their system has a provision for cancellation that is easy for the customer to trigger by mistake. Doubt that since I only opened the email. The $25 fee will be counted as price of using this company despite bad reviews.
Britten did an absolutely outstanding job measuring and adjusting and measuring more to get our TV exactly perfect. He was friendly, gracious, polite, and professional. I'm pretty picky and was very pleased with his fantastic work.
Excellent service, on-time, friendly and was great about explaining options and troubleshooting issues while ultimately resolving any issues and ensuring everything was set up to my satisfaction and working properly before leaving.
I have so many wonderful things to say about Lamont, I don't know where to start. He was extremely knowledgeable about the service he provided. He was on time, professional, called me ahead of time, so he could come prepared with the correct supplies, he was pleasant to chat with, worked very fast and cleaned up after the job was completed. The television mount works perfect and looks great. I would definitely recommend calling him!
I have had the WORSE experience with HELLO TECH - They are charging me $19.99 per month for a service I never authorized - I strongly suggest if you decide to use this company record your own call -- Their business practices are NOT honorable -- Use at your own risk - Best Buy - the Geeks are the way to go
I have also reported this to the Business Bureau and ironically there were other complaints about the same thing
This company is terrible I have had 3 different appointments and techs. 0 out of 3 showed. When you contact them they will give you the run around and ask you to keep giving them a new time slot, only to not show again. They are a joke in the chattanooga, tn area. And have the nerve to say they provide same day service
That's a lie. Alarm system was never installed
Save yourself the trouble and get someone else
Tech was very knowledgeable. Will definite use again.
Our HelloTech Tech Bernard was FAST! He had everything he needed, listened allowed me to show him where our Logitech Circleview Doorbell Camera needed to be installed and existing doorbell transformer were located, and immediately started the installation. Finished hardware installation in ~ 15 minutes, He then assisted me in adding our new Logitech Circleview Doorbell Camera to Apple HomeKit on my iPad Pro and verified it was working properly including doorbell chime. AMAZING!
Out tech explained to us the options of putting up the mount.
Great company, show up on time and get the job done
Unlike the other assigned tech who was a no call o show, Dalton called me to let me know he finished at another job early to see if the appt could be pushed up. He was very friendly and communicated what he was doing and the estimated time it would take to do the install. He made everything was level and perfect prior to packing up & leaving.
This tech showed up on time, was knowledgeable, fast and got the job done! It's rare these days so I really appreciated it.
Zynobia was the best technician we have ever had! She was thoughtful, knowledgeable, and took her time with all of our questions. She is a HUGE asset to Hellotech, so I hope she gets a large Christmas bonus for all she did to help us and representing your company. She drove a long way to get to us, and she was delightful! I will recommend her to anyone I know wanting this service.
I was very excited when I discovered HelloTech. A quick, responsive, technologically capable repair and support service for everything tech. But I was quickly disappointed. I had to wait weeks to schedule my first appointment. My tech arrived several hours late. He wasn't able to fix the problem with my remote. So I cancelled my service. Or so I thought. The auto renew notices kept coming month after month, even though I was no longer using the service. When I received my most recent auto renew notice, I went on line to cancel. Spent fifteen minutes trying to discover where I could cancel. Entering "Cancel" into their search engine produced no results. I finally saw a chat pop up and talked with a bot for a few minutes before they brought on (ostensibly) a live human, who took about five minutes to resolve my problem and cancel my auto renew. She also explained how I could have done it myself, which was a set of convoluted steps. Whoever runs your customer service operations could learn a lot from reading Carmine Gallos books (especially The Apple Experience; The Innovation Secrets of Steve Jobs). On paper, Hello Tech could be a GREAT service. But you need to get the engineering of your customer experience right. What are you trying to sell? I would think, delighted and happy long term relationships, while reducing anxiety amongst your customer base.
Dominic was very friendly, fast, and efficient in hanging our TV. He made sure that we were satisfied with the placement and that the TV worked before we left. Overall very satisfied with his service!
Super helpful and amazing. Did everything to help us and explain the process of everything. Was able to explain everything and communicate amazingly. 1000/10 would recommend.
I was a bit unsure due to past reviews, but my tech was very nice and calm guy; recommended the perfect height at which tv should be mounted and installed the TV and attached wires without a problem. I also had a wood panelling so it wasn't straightforward finding studs; he had no problem with that.
Erick did a great job installing my tv mounts. He was very polite and thorough.I'd highly recommend him to anyone.
