This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
I hired HelloTech to help install a home security system. The first technician canceled on the day of the appointment, not long before he was supposed to arrive, saying he hadn't realized how far away we were from him. Then I tried multiple times to rebook the appointment with other technicians, and yet another one canceled on the day. Finally one did show up, but he didn't install the system correctly and it soon stopped working. HelloTech promised to refund me and then did not, so I disputed the transaction with my credit card company and they resolved it in my favor. I would not use this company again.
I need further assistance please with doorbell hook up
I scheduled online and was very happy with response time. Tech showed up on time, was quick and answered any questions I had.
I can't say enough wonderful things about Randolph. He was the best. Punctual, efficient, delightful and knowledgeable.
He made my life easier and ensured to provide support when I needed help. 10 out of 10!
Not happy at all.not knowledgeable. Wasting my time.my money.no one show up. Jonathan call me.look like his conversation he dont want to do it.he say he is behind and also he say he will come 7:30. Also he say its took long time to do it.than he call agin and say he can do it right now.but if I want he can do it one camera $85 on the the side.but he is not going to do it with hello tec.also he say he can come tommrrow. He don't want today.he cancel my order.than I the help desk. He say he cannot do it any thing. Our tec not do this type of job.I told him send another tec.but he say no.we cannot do it.I told him he don't want it thus why. He say he cannot send another tec. I told him please make another review.that is very simple camera.I ask for manager.waiting long time no show up.bad service. He did not transfer me too the manager. He is indian to not help me. He dont know what he is doing.sorry to say that.trure is true.Not recommend to any one.very bad experience
My experience was nothing short of awesome. He was fast and efficient as well as professional
My experience with HelloTech was exceptional. They were punctual and very accommodating. The installer, Megan, was extremely knowledgeable and efficient.
I would highly recommend Jonathon. I am an older man... he was very patient, answered my questions and successfully completed the project
My experience was excellent. They come same day. Mark was a great tech. They are alittle pricey. The old saying is you get what you pay for.
Devon was amazing. Very quick and professional! I love my TV and how clean everything looks.
Was told job could be done the same day and that there was a technician available before paying. After paying and waiting 7 hr was told they're still looking for a technician then was told by phone rep to be honest nobody's coming today. If u need it done fast just go somewhere els or this could be u.
We contracted them to run an Ethernet cable to our home office. They disconnected the internet. It's broken. The only solution given is to call ATT. But we can't work from home now until it's fixed. The tech had not been vetted. He was clearly incompetent
The tech was very nice and patient with my questions. He cleaned up my laptop and it is running better than when I first purchased it. After cleaning up my HP laptop system he set it up and I have not had anymore sluggish response. I plan on keeping this service.
Very personable and professional. Ramane walked me through the process and helped me set up the new tv. Definitely a great experience with wonderful customer service.
Technician asked me to bring computer to their "lab", which address was the rental office of their apartment complex. When I got there, and found it was an individual's apartment, I was like no way. I was in tears. Wasted a day and a half trying to get this notebook power port repaired.
Mark was amazing. Methodically explores different ideas as to potential root causes till he found the solution
My first experience with Hello Tech was great! The young man was on time and very pleasant. He went right to work on setting up my new TV and stand. He showed me how to use the remote and how to get to all of the features on the TV. He also put the functions that I use in one place together so it's very easy to use. I am very happy with Hello Tech.
Appointment no show, I Had an appointment for 9:00 tech didn't show tech or call. Called the company not satisfied at all and tried to reschedule. The guy who took my call (the agent) had an attitude for some reason
Steven was very prompt and polite and courteous. He was knowledgeable and took care of the problem very quickly. It was a pleasure to have him here and fix my printer setup.
The tech completed my order, however he caused over $600 in damage to drywall invarious places of my home. When I reached out the hello tech customer support team and provided them pictures of the damage they refused to respond.
