This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Abdullah was very easy to work with. He did more than i asked and he knew what he was doing. Very polite and respectful. I think it was money well spent. Thank you!
Very knowledgeable technician. Set up computer and showed me what I needed to know.
HelloTech damaged my walls when mounting my 65 inch TV. After going round and round with them for a month, they finally agreed to reimburse me for the repair of the wall. Even signed a agreement stating the fact I would be reimbursed. I have not received my reimbursement after stating it would be two weeks. Customer service will not respond to my emails
Benjamin was awesome, very pleasant, he guided me through the whole process. Benjamin was very patient, and I would use him again and again. I will definitely recommend him to all my family and friends.
Megan arrived on time and didn't leave until she was sure I understood how to add and remove the leaves of the table. She was great!
Hello Tech's Carlos did a great job fixing our computer laptop access to home security cameras via an online application. Everything works perfectly. Carlos is our first choice -- he is a courteous, reliable and highly competent IT specialist!
My smart Logitech doorbell had already been installed and operational. What I needed help with was installing the chime. The tech was unable to connect the doorbell chime downstairs, only connected it upstairs for some reason ( both chime boxes are exactly the same wiring & setup). While the tech was here I inquired about a smart thermostat install downstairs (I had someone else install a nest upstairs previously). He did the same thing as he did with the downstairs chime install, opened the wiring and told me the same excuse about certain wiring and that he was unable to connect it… in reality he had no idea what he was talking about so I sent him on his way.
Results:
The doorbell chime upstairs worked for a short period and now has stopped chiming when rang. Considering this was the only part I had requested serviced not much was done. I had to pay $115 for a "full smart doorbell install" just for 1 out of 2 chimes in my house to be attempted & installed incorrectly.
Overall, I'm not thrilled with customer service or support.
Jacob was very professional and knowledgeable. Service was done in a timely manner.
My tech, Jermaine, showed up on time and knew exactly how to fix my computer situation. He explained the problem and his approach to getting it right. I appreciated the fact that HelloTech was easy to work with and the cost was reasonable. Much better than Geeksquad because they come to you in your convenience
Setting up a new printer to "talk" to other devices
Shamsuddin provided excellent and professional service during the installation. I would recommend anytime.
He called when he pulled up out front and introduced himself. He was very happy, obviously loves his job and knowledgeable. I thought the tv should be placed up higher on the wall but with Skylar's explanation it made perfect sense and since I'm watching tv now I'm glad I listened to the expert.
Anar. Arrived on time and fixed my problem in no time. Before he left he made sure everything was working correctly. Cant thank him enough for fixing my tv problem. Will use Hello Tech again if needed
Mr. Mitchell D Wright Sr arrived on time he was tasked with only installing 1 -TV, however, at my request he installed a second TV on the wall. Was very professional and answered all questions provided to him. He cleaned up after himself. He as well install my(" AP system") and speakers in my ceiling. I look forward to selecting and working with him again
Charles did a wonderful job removing my tv from a broken mount! A+++ Service
Hello tech was incredible with providing service to my home. Special thanks to Erick the technician he was the very best.
I needed my computer tuned up and my internal camera wasn't working. My tech was able to log in remotely and get everything fixed up in about 30 minutes. I work a crazy schedule, so having this option so late at night is a lifesaver!
I've been plagued with printer problems. For the first one Steven came and repaired it, but later the same day it crashed again. I returned it to the North Seattle Office Depot and asked for a refund, but it was denied because I didn't have the credit card used for the purchase - it had been stolen and I had cancelled it. I won't shop there again. I bought a new printer elsewhere and hired Hello Tech again. John came this time and did the installation, which took several hours because there were complications that hadn't been addressed previously or had surfaced since Steven's visit. I'm a computer dunce, so it's great, and a relief, to discover Hello Tech.:-)
Said he knew how to install the tv at an optimal viewing distance and its way too high. Was unwilling to redo the assignment to a better standard. Slow support communication.
Jay (the technician) showed up on time, was very professional and very knowledgeable. The alarm system was installed quickly and it works great. Highly recommend HelloTech and Jay!
