This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
I was charged $542 for mounting a 50-inch TV. I looked at my bill and noticed I was charged for hooking a PS5 that was already hooked up and an indoor antenna that was never mounted. Also, the tech couldn't get the antenna working but still charged me for it even though it wasn't mounted, and he couldn't get it to work.
It was an easy process to purchase and book a service to have a professional come over to complete the task that I needed done. The professional was very helpful and friendly, I would definitely recommend and hire again since the task was completed within a good time frame.
Services easy to set up. Tech was very polite and knowledgeable.
Service was professionally and appropriately done. Juan did a great job.
Our technical was polite & courteous to us. He explained everything thoroughly & we were definitely pleased.
Everything was done in a very logical manner and was extremely easy to follow process.
LAST YEAR HELLO TECH SENT ME 'WHAT THEY CALLED A 5-STAR TOP TECHNICIAN.
ARRIVED AND BRAG ABOUT HOW HE HAS A PRIVATE BUSINESS WITH THE CLIENTS HE
SOLICITED FROM JOB.
OFFERED ME HIS PRIVATE SERVICE FOR LESS MONEY-WITH CASH...GAVE ME HIS PRIVATE
NUMBER.THOUGHT ABOUT IT AND CALLED HIM TO SAY 'THOUGHT IT UNETHICAL.GOT ANGRY AND CALLED BACK WITH ALL KINDS OF SEXUAL BODY LANGUAGE-KEPT LEAVING LURID MESSAGES.
VALLED HELLO TECH-3 TIMES TO REPORT IT.NO ON CALLED BACK-AS I PAID FOR A ACCOUNT WITH THEM.CALLED CORPORATE-LEFT A LONG MESSAGE WITH SPECIFIC INFORMATION.NEVER RETURNED CALL.CANCELLED MY ENROLLMENT BUT KEPT MY $89.00 PLUS...THIS LAST MONTH JULY 2023 A FRIEND CALLED ME TO LET ME KNOW THEY
REFERRED THE SAME 'TECH' SAME NAME ON MASSCHUSETTS TO SEND OVER TO HER HOME AT NIGHT.WHEN I FOUND OUT WHO IT WAS--WE WERE BOTH SHOCKED.CALLED HELLO TECH.2 WEEKS AGO...IGNORE THE CALL...WILL BE CALLING THE POLICE ABOUT THIS
Gave me a false date of installation so I would use them. I got a call from them on a Thursday 2 days before my scheduled appointment asking if I could be available because they had a technician that could come at 2pm. Clearly they had no tech in my area because his profile said his location was 5 hours from me. At 1:30 I received another text saying he had canceled and what times would work for me? I put in another 5 hours and they said they wanted other days! I said then Just leave it at the Saturday at 10am that's already set. I got no response. The next day I get a text from them again stating that they cannot locate a tech to come out and can I give them more dates and times that would basically work for them. I feeling concerned that my original date "set by them" was not happening now I contacted them again and asked if I was still set for Saturday 10am? Once again they responded with can you give us an additional 3 days and what hours will work for me? I said Saturday at 10 works for me and I've had that time set for 3 days. If this is how your business works I would've appreciated you telling me that upfront and giving me the option to decide if that would work for me or not. Today Saturday at 2:15 I just received a text stating that my appointment has been canceled. Nothing else. I just called to speak with a live representative to make sure that I wouldn't be charged a service fee of any kind because they said nothing!This is honestly one of the worst examples of customer service I have ever had to deal with. This company and its "services" are disgraceful.
I signed up for their service to hang up 2 tvs in April. It took their guy 2 days to complete the job which should have only taken a couple of hours and it made me have to take 2 days of work. Nice guy but job was out of his skill set that it took him 2 days. Since I already had the service I set up an appointment to install my ring alarm system. A guy contacted me and asked for a picture of the equipment. After I sent it I got a " your technician is no longer available " message. They rescheduled another appointment and again no show and now more time off of work. When it happened the 3rd time I decided to cancel their service it was obvious that they did not have the trained personnel to do the jobs they say they can do. I followed their directions for cancellation and I talked to a person who said sorry you're unhappy, we will cancel your membership, after he tried the hard sell not to leave. I said CANCEL I can't afford the days off of work and you can't provide people to do the job. Last month I happen to go over my CC bill and realized I was still being billed for their service. I called and said I canceled in April and to you need refund me my money. It took a war and an act of God but they finally cancelled me but refuse to refund all my money. They refunded August but not the rest. BEWARE, very shady practices!
All I needed was a one time tech visit. I never agreed to a membership. Since it has been past 30 days I'm stuck paying all year. Dishonest as hell.
The guy was professional and was great service, however he told me next time go though Walmart and save 80.00 though them not use this company. Also they cornered me into a subscription service and hard to cancel its 19.99 a month pretty much told me I'm screwed until renewal a year later.
Tim W. Was polite, knowledgeable and patient. He came prepared to do the job and stayed until we were satisfied. He even returned to fix a problem we had after he left.
Great guy. Worked fast and steady. Answered all my questions concerning the tv wall mount. Right on time with a courtesy call when he arrived on the driveway.
My experience was great, it has been a long time since I had quality work that I paid for from a company.
This is a great company, you really get what you pay for, so happy we paid for yearly service if anything may go wrong because this initial project was no complaints.
Randy came in/out and was very professional and respectful eventhough I was a women, usually companies do limited work when they see it's only a women. This was not the case, he did what we paid for and it was quality.
Excellent service! Friendly, patient and knowledgeable!
I would definitely contact them again!
They should take this off their site and if they can get u this then great, but I haven't received same day service in years
Please have someone come fix it before it falls off the wall.
The tech was friendly, accommodating and professional.
Our technician was friendly and professional. He made sure everything worked and answered all of our questions before leaving.
Christian was VERY helpful and knew exactly what he was doing! He was quick and efficient and cleaned up all loose debris when he was done. Couldn't ask for a more courteous, pleasant, person to work in my home.
