This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
Most commonly discussed topics
The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Tech was punctual and handled the service task satisfactorily. He was personable and answered my questions without hesitation. I also appreciated the fact he wore booties over his work boots to ensure my floor remained clean.
Very pleasant and skillful technician, he knows his job and very professional at his work …. A great recommendation
I was very pleased with Hello Tech. George, my technician, responded within two hours of my request, and we were able to schedule an appointment within a few days. He was knowledgeable and friendly, and he did a thorough job connecting my TVs to the internet. I will happily refer Hello Tech to my friends.
Very competent and friendly tech.I also had my family members who are doctors and nurses prepare the house for his arrival,sanitize,scrub and had it prepared like the operating room! Your instructions add to the paranoia about COVID in this country
Had an appt confirmed to assemble a vanity. Appt time was 1:00. Tech was a no show but they billed me
Remote access to my imputed and fixed it. I have a yearly membership that has more than paid for itself.
My tech was on time. This is a big plus for me. He came prepared to do the job. He was friendly and kind and very knowledgeable. My television looks wonderful on my wall. I will definitely recommend him. Thank you.
Things were fixed not easily, all accomplished according to the requested service agreement
My tech decides not show up and doesn't call. Not mad but will tell people.
Awesome experience. Fast, thoughtful and friendly.
Total B.S. Of a company. A waste of four days of my life I will never get back. Each day a tech would "be at your home at 9a". On Monday, the first tech no showed, and was going to come on Tuesday instead. Tuesday, no tech again. So, they scheduled a different tech for Wednesday...who didn't show so we went to the HelloTech and rescheduled...and they charged us $25 to reschedule! Then Thursday they no showed again! Run. Run very fast away from this company.
We were charged multiple times and for a cancellation fee we didn't agree to after a tech claimed he couldn't complete the job because of electrical which was inaccurate and untrue. The company wanted to send another tech out but because we can't agree to the time frame they tried to charge a cancellation fee. We will be refunded for all of it (hopefully) but nonetheless it is held from our account in the meantime. It was a giant waste of time and inconvenience and our camera still is not installed. We are going with a different company.
He was very nice. The work was done to my satisfaction.
I needed a tech to come out for 1 thing. I can't get them to stop charging me for some monthly membership. I ended up having to cancel my credit card to get it to stop.
Brian is extremely professional and his product knowledge is phenomenal.
The technician was very helpful and considerate. Did a very good job and followed up to be sure everything was ok
This is by far the worst company to choose to work for as well as being a customer of. They drive the techs over 2 hours or more if the customer not home or for whatever reasons the customer don't want the service they only pay the tech 25.00. They lock customers in a contract and will not let them out for a year. I had a job today a customer had a problem with his PC as a Hellotech you can't wipe a computer clean they will ask you to do so under cover but they want the tech to buy windows that's 200.00 and they only paying 60.00 that includes travel for hours gas and to do the work. They are robbing the techs. They tell you if you accept a job it don't count against you if you see it's too far but they did not say they don't give a warning they will stop the tech from working. Customer asked for t tv mount but you have to dig in your pocket after driving for 2-3hours on your own dime but have to buy something to get the job you can't charge the customer for it they will give you 10.00 less than what you paid for it. I still have not been paid for the jobs I went to over 100 miles and having insurance they still take money from you. By far the worst to partnership with.
The HelloTech finished job very quickly. Great Job!
I think the come my house is experience, if I need help internet I will call this company
Excellent
The technician was very efficient. He gets on time with respect to the schedule., And he was very professional.
