This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
I signed up for 1 year. I used the service 2-3 times. After a year, I saw that I was charged the following month. I tried to cancel and was told I can't. They auto renew for A YEAR! Very shady. If I wanted another year, I would purchase it. I should not be forced because they hid it in fine print.
On time! Fixed tv quickly. Everything works now. Reasonable fee!
My tech Charles was super friendly, efficient and knowledgeable of my computer needs.
Noory was very efficient, and knowledgeable. Had my outside camera installed and connected to my phone very fast.Made sure I had number to call if any concerns.
Highly recommend his services.
Total fraud. Terrible systems. BEWARE. Engaged them to install a Cove Security system. Only six sensors and a control panel. They sent out a 71-year old fellow who brought is wife along. He needed to read the installation manual prior to starting. He talked about himself, where he lived and how wasting 2.5 hours of our time. He never got the system to work and we cancelled with Cove while he was here. HOWEVER, he filed that he had installed it an it worked. We got charged, not once, but TWICE. Their systems are rather poor at best.
User beware, I would avoid these guys, you have no hope of getting your money back and are likely to pay more than advertised.
Javon was great. Very professional, pleasant and respectful. Was all business, quickly performing his task of putting up the heavy/tilting/rotating wall mount, the sound bar mounting system and attaching the flat screen and sound bar. Would request him and contact HelloTech for our next home technology project. From the time I made my request to the time the job was completed was just 1 day.R
Justin was excellent. The service he provided answered all of my concerns and questions. Justin was very patient and knowledgeable and was able to handle all of my questions/concerns.
Hello Tech's technician was very professional and attentive to my needs pertaining to the camera installation.
He was on time and very respectful. Overall I love that the service was properly done.
Absolute scam! Unethical, unprofessional and shady company. This company will steal your money, charge you for invalid services and then proceed to justify their thieving unethical nature
Great experience with Hello Tech. My tech was on time, friendly, and installation was quick and on point. Great service!
She was great. Really polite and friendly, super efficient and did a great job. I would highly recommend her to anyone needing a tv mounting on the wall. Thank you Megan!
Very good serviceman. Very knowledgeable. And very caring to instruct me on my problem with the App. I would use this service again. Highly recommend your company.
Easy and fast installation! No issues! Tech was on time and polite!
I made an appt. On one day to fix my printer. The tech Lawrence never showed up and did not call! Never had someone so rude. Made another day and time and they said they could not make that time!
Gave them one more chance to make another time and day and they could not make that! I was so angry. What kind of service is this? I gave you 3 different days with 3 different times and you could not make any? The people are very nice, but I told them I am going back to Geek Squad. Horrible Service!
Paul S. Was knowledgeable and confident dealing with the printer, the operating system upgrade, and the system backup. I trusted him. He engaged with me while waiting for the operating system to upgrade.
Dwight was great installing our 55" TV. He was precise in measuring, drilling and installing the mount, careful in mounting the TV and when he left, I had TV and sound perfection!
Matt did excellent work! My family and I are so glad to now have super-fast internet speed at end of house that's very far from modem. It's 20 times faster than our wifi! Matt explained things to us so we understand how things work. The new ethernet cable outside our house was installed very neatly and is barely visible. The new ethernet plugs in the 2 interior rooms are positioned at same height as nearby electrical plugs, so this looks neat and professional. Thank you Matt and HelloTech!
My tech went above and beyond what was asked (he set up Roku on 4 different tvs)!. Very helpful! Professional, efficient, he solved multiple problems to get everything up and running! I would recommend him to my mother!
Casey was on time, extremely knowledgeable and friendly. He explained things every step of the way. He was particularly good interacting with Xfinity agent in setting up my new modem. He asked Xfinity if they were offering any specials which resulted in faster internet speed and my monthly Xfinity bill dropping from $220 a month to $160 a month. He also wisely suggested that I hide the wires in the wall in my TV installation. It looks great.
