This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Jeffrey did a great job re-instating a motion detector. He tested it to make sure we did not have the same issues that prompted us to turn it off.
He did a great job and was very professional.
Agent was on time and got right to work on my computer. Explained the steps that he was going to do to fix my computer. I am satisfied with his service. If I need service again
I would like to use the same agent.
Moe is the tech guy that came to our house and was right on time and quick He also explained some things we could do with our alarm
I cannot give high enough praise of my technician, Exel Rivera. He contacted me a few times before my appointment to see if I had any questions about anything and then the night before he was coming to confirm and then again on the day of my appointment to let me know he was on his way. He arrived right on time. Exel was courteous, professional and extremely knowledgeable about installing some video doorbells and thermostats from google. He was very neat and precise and he left the work areas spotless. He made sure everything was working 100% before leaving and asked me so many times if i had any questions. He gave me his cell# and even called me that night to see how it was all going. After dealing with some other companies like Handy and Ontech and that nightmare this was such an absolute pleasurable experience that i can highly recommend Hellotech and their services and i feel so lucky to have had Exel to come into my home.
Jonathan read my request for help on the HelloTech website as I was forced to make another appointment. After spending $200+ to get streaming installed on all 3 TVs, the previous HelloTech installed streaming but deactivated my surround sound system. Jonathan to the rescue. He phoned me to understand the issue. Then he came to my house and fixed the surround sound system.
We were referred to Hellotech by Xfinity to have additional rooms wired for cable. Technician had to go into upper crawlspace and after an hour was unable to complete the job, but in the meantime put his foot through the kitchen ceiling, leaving a significant hole. Tech was apologetic, took pictures and told me how to file a claim. After I filed the claim I received an email asking for pictures and a decision would be made in 7 -10 days. Pictures were sent, numerous emails and phone calls and it's been about 30 days and I have heard nothing and still have a hole in my ceiling. Customer service really sucks!
It seemed the tech had fixed the problem, but after he left it started again. Waiting to hear about return visit scheduling. He was very nice and dedicated.
First off I don't usually take the time to review but I had to do it today.Plain and simple book LUIS! He's tha Bomb! Great customer service, personality a TEN!, a kind individual.my first tech was not good at all and he had a bad attitude lied to me and said he couldn't mount my tv because of my "fire wall" which I didn't have and I told him then said we'll it's gonna take me 4 hrs to do this job (as if I cared).but that's enough about that guy. Ask for Luis! PERIODT
Jimmy was great, very patient & professional, made sure everything was in working order & explained how to use all controls. Very satisfied….
I used the service one time to get a TV mounted. The guy that came and did the work told me that I could have just contacted him directly and paid less. I didn't think much of it until I started seeing $19.99 come out of my account each month, plus what I paid the installer. I inquired about it and was told after 30 days you have to pay $19.99 a month for a whole year. FOR WHAT, I DO NOT USE YOUR SERVICE. I changed my card so that they would quit taking it out and they went back to my old card even though it is not on file anymore and I did not give them permission to do so. I had to go to my bank and put a stop payment on for them in order to get them to stop scamming me out of $19.99 a month for no service. DO NOT FALL FOR THIS.
Best tech in history give him a 10 stars he answered all my questions and mounted my TVs with ease
Cesar arrived at the time promised and stayed with the problem until it was resolved. We were very pleased and would ask for Cesar for future IT issues.
I recently had an issue with my Outlook email that was lingering into its second day. Outlook was not responding properly as result; I was not able to use Outlook in its full capacity. Nonetheless, by investing in Hello Tech's affordable monthly membership, I was able to secure a remote service with technician Christian B. Who provided a stick to it determination to figure out the problem. But most importantly who took the time to provide me with a phenomenal sustainable solution.
Oliver was very helpful, professional, he went above and beyond to make sure our job was done to our satisfaction, would have him back anytime.
The person who installed my computer was good. I did not know that there was a monthly service charge of 19.99 until it came out of my account in march. The first charge was in january no problem the second in march. Thats when it says its a yearly charge and I can cancel. I do not need the service and have not used it so I stopped payment.
Knew what was needed and got the job done perfectly!
We had a technician come out to install a NEST thermostat in our condo. He was not able to do this as he stated he "is not an HVAC technician" and did not understand our current thermostat setup enough to switch it over to NEST. He explained we would not be charged as he couldnt complete the job. Well, we were still got charged $106 and after multiple attempts I can not get a response from this company!
This company's customer service over the phone is so horrible,they continue to charge won't allow you to cancel if your no longer going to use they're service.Don't Do it you'll regret it.
I tried several times to set up a new printer including calling the support line for the company. They resolved the issue initially but advised my internet service provider would need to "add something to the router" so the printer could connect as printers do not work well at 5G. The next day when I tried to print with my original printer, it would not work after the previous tech support person "fixed" the new printer. A friend advised it was not realistic to add "a connection" to the router, but did not have time to help me resolve the issue. I am a huge fan of Hello Tech and have used them multiple times to fix my computer and printers over the last several years. Tech Janryl L. With Hello Tech resolved the problem in less than an hour over the phone. I highly recommend the company to all my friends who are not tech wizards to handle computer and printer problems from the convenience of their homes.
I made a big mistake not hiring the second time and Hello Tech dispatched an inexperienced tech, I had to kook again and specifically asked for Jason, extreme skills, great personality, he deserved a 10 star rating!
He reconnected my wireless printer, installed my Xfinity email, deleted all files on my old MacBook, tasks that the previous tech was unable to perform (!), he made sure that all was connected correctly to iPhone, iPad, Mcbook air, the previous tech created a nightmare/a big mess.
Jason has so much knowledge, on time, very very reliable.
I highly recommend him.
