This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
Important Things to Know:
Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
Most commonly discussed topics
The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Jantz was amazing, and helped us with our exact needs. He was very professional and a pleasure to deal with. I would recommend him to anyone!
I have a 75" flatscreen TV. I told the Hello Tech rep whom I spoke to, that I am not able to assist in mounting such a large screen to my wall. I explained one person would not be enough, because the TV was too heavy. Two Hello Tech reps on 2 separate days, told me not to worry, that they would send two technicians over to do the job. They lied. And then had the gall to ask me to wait 5 hours and they'd send 2 technicians over. Why would I believe a 3rd lie…their promises were obviously not to be trusted.
Bought my 65" TV and full-motion mount from Walmart then paid for the service to have it mounted above my fireplace -I couldn't be happier.
They scheduled me in the next day and sent over a qualified professional to do the job. My TVs up where I want it and looks great. It was fast, easy, and cheap.
This service saved me a lot of time and headaches...I highly recommend.
I was so excited about having my devices working I just told my tech I would call HelloTech again, I would make up something just to call, a little thing, its so wonderful to find someone who understands and takes the time to explain. I will forever tell everyone about the company, and your wonderful skilled techs. Thank you sooooo much.
My HelloTech experience was great! Joshua came exactly at the scheduled time, got right to work on de-mounting my TV, and was done within 15-20 minutes. I live in a small NYC apartment and he had no problem getting here, called me an hour before giving me a heads up of his arrival time, and was able to get the job done in my little crammed room. He even suggested how to re-mount it better next time and how to fill the holes. I will now use HelloTech for all mounting and de-mounting needs! I used TaskRabbit for my mounting and apparently the holes were drilled in a little deeper than needed.
Larry was great. He was friendly, he listened to my concerns and how i wanted everything done and executed well and fast. Would recommend.
RILEY was our installer. Very knowledgeable great guy friendly and told me what was going on when he was doing everything highly recommend him.
Excellent experience. We had pieces missing and he had them on hand.
Jaime was professional, friendly, knowledgeable and provided us with a wonderful first experience with hellotech.
Amazing service Alberto was the tech and he was very professional and experienced with the work he dose
If you think you are paying only a fee for one month think again! It a yearly billing. So 12 monthly payments. You can not opt out until a year. So if you only had one issue it is cheaper to go to a professional than pay these crooks!
The tech, Shawn, called me the night before he came to obtain a better idea of what my problem was. The next day he sent several texts to me advising me when he would be arriving. When he was working towards resolving the problem, he would explain what he was doing and why. Afterwards, he watched as I worked with my laptop and printed out an item from my laptop.
If I have any further problems I will be requesting Shawn to be the technician to be sent.
Fabulous…. Matthew O was very communicative and had great follow through.
Really awesome experience he was fast and very polite it was truly good experience. Thank you
Very nice very respectful and very polite Very knowledge
Great experience he was qualified, professional and friendly
Super thorough job. He diagnosed the problem. Great communication and very friendly.
The tech who helped us did a great job. He was friendly, courteous and very respectful. He listened to the situation that we were having, and walked through the problem with us. He then got to work and didn't excellent job fixing the problem that we were having. I would highly recommend Ariguez and would definitely have him back if I had a future need. Also, the ability to make an appointment was easy, and I was able to get a tech out the very next day, which was great.
My technician was well informed and able to performed all tasks above expectations.
THE TECHNICIAN CAME WITH NO TOOLS TO WORK ON MY COMPUTER. HE ASK FOR A SCREW DRIVER AND FLASH LIGHT. I WAS TELEWORKING AT HOME THAT DAY, MY TELEWORKING IN THE LIVING ROOM AND MY PERSONAL COMPUTER IN THE BEDROOM. HE WALKED AWAY WITH MY SPECIAL TACTICAL FLASH LIGHT AND SCREW DRIVER. I RAISE SO MUCH HELL ABOUT MY SPECIAL FLASHLIGHT SO HE TURNED. PLEASE BE WARE TECHNICIANS COULD BE THIEVE, RAPPIST OR MURDERER YOU DONT KNOW WHO LETTING INTO YOUR HOME. PLEASE BE AWARE,
