This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Good listener, respectful, patient,professional & Very knowledgeable.
Tech went beyond my expectations and arrived the same day I requested help.
I recently got my TV mounted from a HelloTech technician and he poorly advised me on where I could get my TV mounted. After a few months I noticed my TV leaning and as I am watching TV, the entire mount fell off the wall and destroyed my TV, damaged the walls and damage my game console. I've reached out to support numerous times but they keep telling me that someone will contact me within 48hrs and nobody ever does! Please do not use HelloTech, i have picture proof of my damaged TV and wall for anyone that is curious on why not to use HelloTech!
11am appt to hang a TV. (mount already installed). Tech left 3pm. Kept going in and out to his car. Little did I know he stole items from my home. Kept asking if I had cameras or security, and other personal identifying questions. Charged me an additional $60 in cash after I paid in full through Walmart. I felt unsafe so I paid it. I will never use this company again. Still waiting for corporate to follow up.
I used HelloTech to install my security system because Cove recommended them. I can't think of a worse experience I've had in dealing with a service company.
HelloTech canceled the first appointment they made for a tech to install the Cove system at my home because they couldn't find anyone available.
The second appointment for a tech was Friday at 5:00. I received a message that the tech would be 20-30 minutes late. The provided a link so I could track the tech's travel progress, but the link didn't work. At 6:15 I called to find out the status of the tech because he hadn't arrived and hadn't contacted me. They said that they'd cancel the appointment because it was so late. The next day I was charged $99 for the installation even though the tech never showed. Apparently, the tech who was supposed to show, reported to HelloTech that he did the job. Although HelloTech removed the charge, they questioned my assertion that he didn't show.
I scheduled a third appointment for the installation. Fortunately, the third tech got in touch with me directly so I had his contact information. This was important because HelloTech cancelled our scheduled installation moments before he was to show up. (He drove about 60 miles to do the job.) I called the tech directly and told him that I didn't cancel the appointment, that I definitely wanted him to do the job which he did. This tech was very professional and friendly. However, he showed up an hour late (at least he notified me that he'd be late), and took about 3.5 hours for the installation when, at the beginning, he said it would take about an hour.
Today I checked my online credit card to confirm HelloTech's charge.They charged me $99 twice! I called and the HelloTech agent said that they would remove the second $99 charge.
In addition to these problems, HelloTech's communication system is overboard and confusing. They have sent me at least 34 emails, 15 texts, and multiple phone messages. I've contacted them and chatted and spoken with them several times to try to sort things out. The representatives have always been very courteous, but the results are inadequate.
James arrived early, was respectful of my new home! Gave his recommendations and installed my Ring doorbell! Helped with setup and was done in less than 30min! Will definitely use HelloTech again in the future!
Divine C did an awesome job, looked at the new home inside and outside figure out the best way to do our cable coax so he didn't mess up our new modular home explained everything before he started, very professional and nice.
In September a 2022 I had a technician come here absolutely horrible did not finish the insulation left my doorbell camera hanging on the side of my door my security cameras were not installed properly and made sexual comments to me the whole time he was here,he's supposed to be here at 10:00 and didn't get here till 3:30 in the afternoon I contacted them they told me they would not charge me for the installation fee and they did anyhow I guess they're in the business of sending out technicians to harass their customers sexually made some horrible remarks to me,to be honest I was actually scared to be here alone with him by myself and I told hello Tech this after calling them about four times they assured me I would not be charged guess what they did, so I'm paying to be sexually harassed wonderful business they're running the guy was supposed to install my camera equipment and was here for over 4 hours even the people that I bought the camera equipment from says it only takes about an hour and a half 2 hours at the most the guy was just biding his time on my couch petting my cat waiting for something scary scary scary and so i have a daycare so after my child care children left he really started in on me with sexual harassment they really need to check out their employees before something bad happens. Beware ladies make sure you have someone else there at your home with you. Shame on hello Tech that is just a lawsuit waiting to happen
My new canon was working fine and just needed to fax forward incoming faxes so I could work remotely. Now, my new canon doesn't receive any faxes-this is tech 1 who came 2 1/2 hours late, then, tech 2 (3 hours late) did something to the telephone line and pulled it free of the Verizon box in the basement so now I don't have a fax line at all. Tech 3 came 5 hrs late and immediately started pulling on the new fax line that I ran from another office so hello tech could fix the fax that tech 1 broke. A simple thing and now I have to hire the geek squad to fix the fax and verizon to fix the telephone line. Great. AND I had to come home 1 1/2 week early to get this fixed because all my employees fax their timeslips to get paid. It still is a mess 4 weeks later..
Have you ever had a techie come to your house without tools? I did, he said he had to go to Ace hardware to get a tool. He came back 1.5 hours later and promised to do the job the next week on Tuesday at 10 am. At noon he called and apologized and said he'd was finishing a job and would be there soon. At 3:30 PM he called and rescheduled for the following day at 10 am. Well at 10 am he called and said he lost his appointment book and as soon as he found it he would come. At 2:35 he called and said he would be there within the hour. I told him to forget about it because he was still an hour away. He called me back, I explained to him that I wasted the whole day waiting for him, he became argumentative, he actually said so what, you've already wasted the whole day what's a couple of more hours. The beast part is HelloTech charged me twice. I called the credit card Company and had the charges remove and sent an email to the company and told them what happened. They immediately sent an email saying they would send someone else over and to give then 2 dates to work on. I did, it took them a week to tell me that there was a new tech coming to my house at 11am. At 10:38 I got an email from them that the tech cancelled the appointment,
I would never hire these clowns ever again.
David was a friendly and supportive person. He tackled my computer issues with tact and ease. He would not give up until the job was completely finished.
I had an issue with my laptop so I contacted this guys and they showed up although they we a bit late. Good job I highly recommend them.
I used the company once, the support was sound but booking the one time appointment locked me in to a 12 month contract. I had multiple emails to customer service since March of 2022 to cancel my subscription. The support team told me to go online. Months and months of the same direction and then about 24 hours ago was suggested to call. I spoke to a customer service agent and the supervisor who basically admitted the poor system and lack of term clarity. Beware before you book with this company
My tech Vincent was excellent. He provided exemplary custmer service and answered all my questions patiently and expertly.
I will call Hello Tech for any issues with my computer from now on. They send a competent person to my home to fix my computer and clearly explain answers to my questions.
If you have used HelloTech, please check your credit card for any unexpected reoccurring charges from this company. I made an order months ago but the order was cancelled. Then, I started to get 4.99 per month of charge every month for a membership fee I never enlisted. There is no way to know if you have selected to be their member or not, and I can't find any place to cancel their membership. Thus, recommendation DO NOT USE!
HelloTech has gone from being unknown by me to being a go-to resource for my whole family. I used their remote access feature on one computer as a trial, and plan to use their services on my wife's laptop and a printer that has recently "lost it's way" on our Wi Fi network.
Gave it a one star because there is not a 0 star. Supposed to come out didnt show. Repeat. Third time tech showed up went to get a ladder i dont know why.it was for a thermostat. Never came back. Finally had to call corporate to get a response. The tech said he was exposed to Covid and had to be tested. And he came to our house! I would never recommend them to anyone. Not even my worst enemy
Can't cancel if dissatisfied.
Very difficult to cancel, well hidden in the website.
DO NOT SIGN UP FOR A YEARLY PLAN!
Had 9am apt. They left my home at 851 saying I wasn't home. No knock at the door no ring of my doorbell. No call nor text. Just cancelled. Geek Squad wouldn't do this
