This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Hello Tech has a very slick website with lots of happy customer comments that assures potential clients that they offer "The best tech solution, ready to help you - anytime, anywhere."
If only that were true.The experience was a complete waste of time. The tech showed up 2 hours late. He was not prepared to do nor did he actually do the job requested which was to replace 2 old Airport routers in the attic with new Wifi 6 mesh routers. While HelloTech assures its potential clients that their techs are fully vetted it appears from my experience that it's not true. It turns out that the tech they sent did not feel comfortable going up in the attic. So what I thought was just a waste of time got even worse when the next morning I get an email receipt that my credit card has been charged for a job that was "completed" when in fact it was not.
The folks at HelloTech apparently believe that sending out auto-emails is the same as real customer service. I got plenty of emails thanking me for the order. Emails to let me know the tech would be in contact shortly. An email 30 minutes prior to the appointment time to let me know the tech was on the way and a link so I could track his location. The link showed a location that was not real. The tech finally called 30 minutes after the appointment time to let me know he'd be there in 20 minutes and then showed up 90 minutes later. One hour later he left having spent 60 seconds in the attic and then advising me he did not feel comfortable doing the job.
The fact that the job was not completed was disappointing enough. What makes the whole experience even more surreal is the obligatory followup email with a receipt for payment and customer survey with links to post my comments. So for the record I'm going to what HelloTech failed to do. They asked me to post my comments and so I did. I hope that my experience will counsel other potential Hello Tech customers to proceed with caution.
My advice to potential clients of Hello Tech...Call the Geek Squad. That's what I wished I had done.
Dave was fast, quiet (I was working), and did a fantastic job. He was very friendly and helpful. He also did a great job tidying up. Highly recommended!
Had a confirmed time and date for the TV to be mounted for 11/30 from 1-3. The morning of the scheduled installation I received a text stating "Hello Tech" had a mount installation scheduled for me on Dec. 1st at 2:00. I canceled this via SMS with the notes TV is already scheduled for service mounting on 11/30. I received a message Hello Tech would be charging me $25 for the cancellation fee.
They canceled my previously scheduled appointment on 11/30 without me knowing and rescheduled me during a time I had not agreed upon.
Had to call four different techs through Hello Tech.
This is a terrible platform and very inconsistent with no reliability.
Scott was phenomenal. He arrived on time, was extremely nice, and provided A++ service. His patience and thorough work is admirable, excellent job! 4 stars based on company policy of 12 ft limit for lights, this is not high enough for many homes. Pricing is misleading the way it is written — Holiday Light Hanging / Removal. One might believe price includes both services but it is only for one.
Great experience! Very knowledgeable and quick service. The service tech arrived and installed tv promptly and effectively - outstanding job!
I ordered an installation for my cove home security system. I was told that the installer would be at my home on Wednesday November 23rd at 12 noon. I received a text message that the installer was running late and that they would be arriving at 2 pm. I received another text message at 1:30 pm stating that they would not be arriving until 3pm. I received another text a few minutes before 3pm stating they would not be arriving until 4pm. 4pm came and went and it was not until after 5pm that the guy showed up which was over 5 hours after my scheduled appointment.
When he arrived I showed him where I wanted the exterior camera installed. He took the light unit and dropped it in the flower bed and just left in his car without informing me. Maybe he had a personal issue to deal with, not sure. He also seemed unsure about the system and frazzelled. I couldn't belive it. No communication, very un professional.
I called up HelloTech and told the phone representative what happened. I got an apology and also a $25 fee charged to my credit card,.which I consider a slap in the face. I am getting ready to notify Cove about this terrible experience. DONT USE THIS COMPANY!...they do not vet out thier service techs. I never had this problem with Geek Squad
I have to say they r the least reliable people I have ever worked with. I had an appt and theey changed the spray and time for a week. They show up and put together ONE of the 3 pieces of furniture and leave they try to get us to cancel so they can do it on the side. We call them and they say someone will be here the next day to do and and here I am waiting AGAIN for an 9-11am appt.GUESS WHAT A NO SHOW AGAIN. I moved from NY-FL and my furniture is in a BOX YOU GUYS ARE TERRIBLE AND UNRELIABLE
Doug from Hello Tech arrived on time. He was super pleasant and friendly. We spent time telling him what our issues were and he went straight to work. All issues were resolved quickly and he told us what steps to take if we needed help in the future. Part of our problem had to do with a faulty cable box. He went out of his way to identify the problem and he resolved our issues. He couldn't have been more respectful of our home and our property. Excellent tech and service. This is the way to go especially for seniors looking for in home help and support.
Antwan, the technician is very smart, patient, skilled, polite and professional. I 100% recommend HelloTech to anyone who needs any service from this company.
The way HelloTech works is so easy. I filled out a form online, picked my appointment time, and the technician was here at that time of my appointment. He was so very knowledgeable, and worked through my issues until it was resolved. He was very pleasant and seemed to really enjoy his job. It was a great experience to have a job taken care of right off the bat.
In this day age of having to assemble nearly every furniture piece bought Hello Tech is a Godsend! The technician was professional, the company allowed me a wide range of times to fit my schedule. The dining room set was assembled beautifully and I am very pleased. I am now a repeat customer.
I requested and agreed to pay for services to mount a television and hide the cords, which I was promptly charged for. However, about 3-weeks later they charged my credit card a second time for a stereo installation, which I did not receive or agree to.
I immediately called Hello Tech and advised them of the situation. Each time I was told that I would receive a return call within 24-hours; this has happened for any of the four occasions that I've called. The person answering the phone assures me that it's a clerical error and that I will be credited the money back; however, they requested that I not file a fraud claim with my credit card company while they sort this out. The last time I told them I was proceeding with a claim since they have not followed through with any of their commitments, including providing me with a receipt for services.
They have provided my credit card company with a copy of my initial request for services, along with a copy of their pricing schedule from their website, but not a copy of a receipt signed by me. I have been dealing with this for about six weeks now. The headache is not worth it! I do not believe they are ethical or responsive to their customers, and now I get to spend my time pursuing fraud charges against them.
This is a scam. Hello tech canceled the tv mounting I paid for through Walmart and wants double the price to unpack a tv. Don't trust them or Walmart.
Needed a TV mount installation for 55" TV in bedroom. The service was affordable, fast, and efficient. The technician was courteous, knowledgeable and informative.
I reached out at 12 noon and had someone at my home by 5pm. Very satisfied with the service and the technician who came to my home.
Our tech was awesome! Super friendly and knowledgeable. He was in and out and the overall installation looks great
George was great! Arrived early which was awesome and walked me through the whole process of setting up and working everything after he mounted it all… Highly recommend!
#1 technician was given the wrong address
#2 technician had no idea why they were there or the nature of the problem
#3 tech had no idea how to address the issue
#4the company -without my knowledge signed me for the annual plan w a monthly charge
#5 called them to reverse the charge and was disconnected 3 times
Seems kind of scammy to me
Easy, fast, reasonable tech service! I will definitely use Hellotech again! Professional, on time and he fixed my issue!
The service was amazing from booking to installation. I have a lot of tv mountings done and this by far was the most smooth and easy service.
