This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
Most commonly discussed topics
The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Alex was very professional, helpful and did an awesome job with my desk. I would use Ale and HelloTech again enthusiastically
Terrible transparency, business process, user experience. Multiple job cancellations and the jobs completed were barely qualified. Support response is dismissive, until you request account deletion.
Hello Greg Steiner,
CEO at HelloTech Inc.
BAD business practices. No value for my time. Only, Sorry we made a mistake.
I called your *******139 number Sunday at 3:57PM Pacific time. I spoke with Hanna. I let her know I needed to have an Internet cable ran into my bedroom inside the wall. I already have internet in the living room.
I asked her if I could have you come on Monday 10/31/22. She said Yes, between 9-11. I confirmed I would be going in late to work to make this appointment and I want to make sure someone would be there during this time. The only reason I asked this question is because she then asked me for a 2nd date? I don't want a 2nd date! I will take a few hours off work tomorrow. She then confirmed. We hung up and I received an email with times between 9am and 11am for tomorrow.
10/31/22 I receive a text requesting dates 2 dates to schedule my appointment. What? I texted them back stating I do have an appointment from 9am -11am today. I then call and speak with Wendy a supervisor with your company. Wendy said she listened to my original phone conversation with Hanna who scheduled my appointment, and she is very sorry she made a mistake. WHAT? Ok I get mistakes happen, But I took off a few hours of work to be here. At the very least I feel you should reschedule this appointment and offer the service for free since you made the mistake. I took off 3-4 hours of work to be here. I have been on the phone for 45 minutes this morning to figure this out with you. Sorry Gina, I can give you 10% off and we apologize for the mistake.
10% off does nothing to cover the amount I am missing at work.
I would like to speak to your supervisor please.
Sorry Gina, I am the supervisor. There is no one above you to speak with about my grievance.
Ok, I will google and figure it out. Thank you for your help, Supervisor Wendy.
I set up the appointment online and they charged me $139 plus $20. The technician went to my mom's home who is older lady he got cash of $139 plus $30 tip. It is over two months I am trying to get my money back but they won't do it and always promise for follow up. Awful service and can't trust them at all.
I only contacted this company because Xfinity recommended them. They cancel/reschedule appointments with no warning. The select a time on their website is meaningless. If you call into support they say you will get a call back from a different department, and you guessed it. No call back. Please save yourself the headache..
I scheduled a service and the technician called be and asked if I really wanted him to come out…yea I did. Then he was going to be 2 hours later, so I rescheduled for the next day. They then called me when the technician was supposed to arrive and told me to wait for him he was in traffic, but would be there…45 minutes late. We waited the extra 45 minutes and at 55 minutes late I got a text saying he wasn't coming at all. They are so unprofessional and the technician I spoke to on the phone was very rude. I cancelled my request altogether, I then got a text saying my appointment was scheduled for December 31st, I never scheduled another appointment and definitely not one two months away. I will never use them again.
They are punctual, cordial & efficient. I would highly recommend their services. Cory was my tech & I couldn't have asked for better.
Tech arrived timely and hooked up multiple speakers to tv. Plus, programmed tv. Pleased with work and price.
No show! Oh we do not have a tech coming to you even after we confirmed u did
3 phone calls before they said we have no one after you wasted my afternoon where I could have seen clients.
Duane was extremely helpful in assisting my mother who has Alzheimer's. She tends to push too many buttons and change passwords. It can become frustrating. Having assistance from helpful technicians with patience is wonderful! Thank you!
I joined HelloTech on August 26,2020 to replace my Geek Squad membership.
Geek Squad no longer had the membership I had for 8 yrs. So I went looking elsewhere.
Reviews online and on HelloTech website indicated that it offered the same computer support as Geek Squad even memtioning Geek Squad on their web site.
I have a problem that HelloTech could not fix online. I contacted HelloTech about a tech coming out to the house to fix the problem. One problem they said they could not fix that I had to go to a computer tech company. Their website makes it sound like they are a computer support firm.
With Geek Squad I have had some problems they could not fix online. I took the computer into Best Buy and they fixed the problem.
HelloTech lies about what they can do.
I hope to get my money back.
Christian communicated from the moment he signed into my account until he was finished and disconnected the remote access. I saw him check many connections and he updated some software including drivers. He was very thorough, including going through many pieces of related software to make sure they were at the correct version. He also was expedient, with a fast work pace, which kept the length of my service short.
Where three others had not been able to restore the sound on my laptop, Christian was successful!
5 Stars! Kudos!
Thank you!
- - Fave
Techs are well trained. Generally short wait times. They have an online tune-up that I have them do about once a quarter for my 3 computers ( for $13.99 a month). Keeps them in good shape.
BEWARE of hellotech.com if you haven't first read the terms of their agreement! One of my Nest thermostats was cooling the main level of my home 5 degrees colder than set, so I CALLED hellotech to replace it with a new one I already had -- at an installation cost of just $99 and no additional fee for the service call. They additionally offered a $99 annual membership to support all other types of smart home service for discounted low fees. BUT THEN I WENT ON-LINE TO READ ABOUT THEM & THE TERMS OF SERVICE ON THEIR WEBSITE, IT SAYS THAT MEMBERSHIP AGREEMENT GIVES HELLOTECH THE UNREVOCABLE RIGHT TO KEEP USING YOUR INTERNET SERVICE AND YOUR COMPUTER & HARDRIVE WHEN THEY WANT TO -- FOR USES UNRELATED TO YOU! "... Additionally, the Platform will utilize the processor, bandwidth and hard drive (or other memory or storage hardware) and/or cache of your computer or other applicable device... and to facilitate the operation of the network of computers running instances of the Platform." Moral of the story: DON"T JUST CLICK THROUGH ANYONE'S LENGTHY ONLINE TERMS OF SERVICE WITHOUT READING THEM; YOU WILL BE SHOCKED BY WHAT YOU"RE NOT FOREWARNED OF!
If you are dealing with a Ring issue and need someone who really knows the system, Hello Tech is for you. I had several issues that were diagnosed and fixed. My wife is happy again that the doorbell works again and we can hear it ring in the house and on our phones.
I'm 65 yrs old and never have written a bad review until now. Had a confirmed appointment, no show. No text, no call, no email. This has NEVER happened to me ever. Don't walk, run from these people. Do you want them installing something in your home? Going to call my electrician...
Megan contacted me originally and immediately told me that she knew what the issue was and had me go buy a new Linksys mesh network without seeing the issue. I purchased the $250 equipment despite already having a very new wifi network. While she certainly tried to get the speeds up, she had to leave to get to the next appointment. My wifi signal was now fairly strong but speeds were not really improved. Right after she left, my service was WAY worse than it was before she cane out. She told me that I'd have to work with Fidium (my internet provider - 1GB speed is what I pay for) now on the speeds. Today, the Fidium tech came out and was able to get the speeds up from the modem. But, the speeds out of the new wifi network that Megan had me get simply weren't much better.
They promised us service and dragged it on for 5 days only to cancel the appt last minute. I will never ever ever contact these people again. I gave them my card number in good faith and all they have given me in return was the runaround.
This company was scheduled to come out at 7pm last night to dismount our megasize TV off the wall so Best Buy could come work on it at 10:30 this morning. We explained to them in advance that Best Buy techs were scheduled so this had to be done prior to them coming or they would not be able to work on it, the whole reason we hired them. 7 PM came and went, 7:30 PM came and went so at 8 o'clock we called them. They could not find their tech and he was not answering the phone but said they would try again in 30 minutes. We wasted the whole evening waiting for them and they never showed up. By then it was too late to call Best Buy and reschedule. When we talked to Hellotech again at 8:45pm, they said they understood this had to be done before 1030 this morning… They apologized and assured us they would have someone at our house at 9 AM this morning to get it off the wall before the TV reach arrived. Guess what… They NO-SHOWED us again. They are completely unreliable and liars and don't care if you miss work to have an appointment with them… They will only show up if they feel like it and so far they have not felt like it.
Sovente just left after installing our Cove security system. He was WONDERFUL! Not only was he knowledgable, but also courteous and helpful. He took his time explaining things so we understood how the system works and even made a few good suggestions as to where to place cameras.
I would highly recommend him and feel your company is lucky to have as an installer.
Susan Seitman
