This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Hello tech call and said help on the way but they never came this happened 3 time so I cancel order and bought used desktop to get back on line
Save your time and tears and energy and money. The worst experience I have ever had in my life. They broke my tv, did not connect it, and left the wires a joke. Hire literally anyone else. Still waiting for a refund or someone to call me back.
Hellotech is a horrible company. On 08/30/2022, I hired them to install a smart thermostat. The tech David N. Did not install the thermostat correctly. My A/C unit was blowing heat and not cold air. I live in Texas and it is hot enough without their crappy work. I telephoned the company numerous times. They failed to sent a tech back out that day. Thy finally scheduled a tech to come out today at noon. The tech, Emmanuel called me at 11:40 am and informed me he was not coming because it was too far to drive.
Their customer service is non existent! I fired Hellotech and have hired a different company. I have demanded Hellotech refund my money and will bill them for the cost of hiring a competent company.
I contacted Hello Tech early July 2022 for In Home computer tech. They were unable to provide service technicians and this rolled into August. I provided 5-6 hours a day for available times and still they could not provide service. My credit card shows 2 months of charges that was not removed as they reflected membership. Why should I pay a membership for a service they cant provide. After taking off work, they emailed me to say technician wasn't available two different times. I am furious I have had to pay $19.00 a month for the last two months. That's like paying for Gym membership and they have no equipment. I do not recommend this company.
If I could leave less than one star I would. Almost two months in and my issues are still unresolved. I am still waiting on an email or phone call for a resolution to my AC issue. Stay away from this service.
I live 20 mins away from a larger city.
I submitted 10 available dates and times ans had no response.
I finally got a tech assigned (same day with 4 hours notice.
I made some minor schedule adjustments, and then found out the tech cancelled.
I have spent the time I could have done this myself trying to get them to get someone out to me.
Cheated with help and nothing is resolved.
As a business consultant, a great idea is only an idea if you can't deliver!
CANCEL 3 APPOINTMENTS ONE DAD ALWAYS MAKE ANOTHER TERRIBLE THEY HAVE DONE THE SAME ON PREVIOUS APPOINTMENTS
The worst interaction with this company - tech showed up didn't finish the project I completed myslef and sill i got charged the full amount - when I complained they deducted money form the tech but still charged me the full amount for a job I finished - would not recomment this company- communicatiion with them is terrible too - took over a wqeek to get responses fcrom them - I will still be following up to get some if not all of my money back -
I had a the most unprofessional experience with this company. Scheduled a TV mounting and the technician did not show up and I was not contacted at all. Called them to see what is going on and they said they will %100 send someone else the same day and they had no idea why the technician didn't show up they just gave me reasons why they might not been able to show up. I was okay with rescheduling and did work with them to get someone else in. Things happen. They didn't send any other technician the same day as they promised but instead they scheduled someone 2 days after. I was okay with that. On the day of the service the other technician contacted me and said there was a scheduled mixed up and he wont be able to make it. They are not a professional company. A professional company would contact you if your technician cant show up or know how to schedule. I took 2 days of work because I trusted that they will show up to perform the service they are scheduled for.
Very unprofessional and not trustworthy.
I booked for an in-house firestik setup 6-17-22 between 10-12. No one showed. They called & set up for the
Next day. Still no one showed. Said they couldn't find a tech. Again Sunday no show. This kept up for several more times. Was told no charge until job completed but I saw a chrg on June 19th. Called and disputed Told they'd credit me due in 3 days. Notified cc co. And eventually the charge stayed as HT told them it was a phone support call (BS!) DO NOT DEAL WITH THEM. BIG SCAM*******
Hired them to change TV Mount from static to full tilt and hide the wires. They remounted TV several inches from where it had been so that TV now overlaps the doorframe. The cable they attached to cable box is so short that box can only sit on floor. Called same day and requested correction. They scheduled two appointments and did not keep either. Called three more times and received empty promises, then got an email saying they are unable to provide me service because "there are no technicians in (my) area." Don't waste your money. Call a reputable company
MY EXPERIENCE WITH HELLOTECH HAS BEEN TERRIBLE. THEY HAVE CANCELLED THREE TECHS. THEIR CALL CENTER SUPERVISORS LIE TO THEIR CUSTOMERS. ALL RECORDED. THEIR TECHS ARE NOT HAPPY WITH HOW THE COMPANY TREATS THEM EITHER. AND THEIR DISPATCH APP IS POORLY WRITTEN. OUR LAW OFFICE IS SOLICITING NEGATIVE EXPERIENCES WITH THE GOAL OF FILING A CLASS ACTION. DO NOT TRUST THEM AND DO NOT RELY ON THEM.
I booked almost a month in advance to have our TV dismounted for a move. The HelloTech technician confirmed a week prior to the appt. The day of the appt he was a no show. I had to spend an hour on their chat with no resolution other than rescheduling. They charged me $25 to reschedule. We rescheduled for the next day when our moving truck was here. They kept pushing the appt back saying they were working on finding someone and could we add more dates to make it easier for them?
I ended up having to contact several handyman and was able to get someone to come out quickly, and did the job for less than HelloTech was charging.
Hellotech just wasted our time during an especially busy time.
This company if I could give less than one store I certainly would. They have not returned my phone calls after I made my plans for the inefficiency in the installation of the locks and that I had to have them replaced by a second company and with no response from them at all... I chose them for their high rating but evidently they don't care about customer service at all. I submitted these photos and a copy of the bill to have my locks put on again since the locks they put on or not able to be used and as of yet they have not issued me a refund or a refund for the installation for the new locks I had to have put on. Please look at the pictures and judge for yourself of their poor workmanship
The guy came out and parked in my driveway. I asked him to move so that I could pull in. Later he said he'd been drinking water and he asked could he use my restroom. I said no. Then he continued to discuss his jobs waiting for him once he leaves my house. He installed a video doorbell and solar panel without asking me if they were centered or placed where I wanted. When I looked for myself, they were crooked so he had to remove and correct both. THEN… the next day I saw where the company had charged me an additional fee that we'd never discussed. I have disputed the charge. Do not trust them!
I called to have them reactivate my ring doorbell they asked me to give them three different time preferences. It showed there was an opening at 2:00 today they scheduled me for tomorrow. I canceled they charged me $25. Greedy company.
After giving several days and times, my scheduled tech was a no show two times. Now I get to wait a week for them to schedule someone else. I was a field service tech for many years, this is inexcusable by the tech and the company. I have never seen such poor service and lack of professionalism anywhere at anytime.
Had an appointment for Friday at 7. No way to contact the tech. Called the 1800 # sat on hold for over two hours. Had to use the chat (text) and allowed to get rebook me for Sunday at 9 and they charged my card again. It's now Sunday 10:36 and again no call no show. No email or anything. Call no answer so again I'm left to deal with the text. And ask me to pick another date and time for service. Are you crazy you think ima let you charged my card again. Now mind you they said they don't charged until service is complete. Lies on top of lies. 0/100 do not recommend
First, they promised a same day visit. Canceled. Then, asked my avail On Weds. Strike 2- they canceled again after I took time off work.
If your repair is not urgent, and you don't mind speaking with Filipino call centers, go ahead and give them a call! They'll send a tech out, eventually…
I had a ring item installed. The technician was on time and very nice, but I found it concerning that I was asked to pay through an app. Since the technician couldn't do not complete all of the items that had been prepaid, he suggested canceling the service and paying him directly. I asked him if it was against policy and he said no. Well, I read the FAQ after he left and it is against the HelloTech policy. I assume he didn't want them to get a percentage of the fee. It looks like I didn't receive service and I did. I have video of him doing the install to prove it. He also did not do a great job, it looks haphazard. I think he tried his best but wasn't skilled enough. I would not recommend HelloTech to anyone.
