This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
Most commonly discussed topics
The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Scheduled a time for HelloTech to mount two TVs. They did not show up and I had to cancel the order. There was no communication about why they did not show up or what happened.
Made an appointment for Saturday 10am. No one ever showed up, emailed or called. I had to call the company and the response was they cant get in contact with the technician and wanted me to reschedule for a different day and time. Definitely would not recommend.
I ordered a TV to be mounted by HelloTech today and after 15 minutes went past that my tech was supposed to be there I called in. The lady I spoke with said "THEIR SYSTEMS WERE DOWN ALL DAY 8AM-5PM" and that's why I never got an email to update me and let me know that my tech would not be able to show due to having an eight hour shift of "technical difficulties" I've never seen a business have an 8 hour span of having "system issues" in my life! I want my money back and you can be sure I'm telling my lawyer, friends, family, and bank brokers about my experience and I will definitely always never recommend. And I couldn't even get an email stating that I cancelled my services with a pending refund because "the systems are still down"! Con artists at the finest!
Technician came to help me retrieve my pictures from an older computer. He couldn't get the computer to boot, so he removed the hard drive. He asked for what device I wanted the pictures copied to and I showed him a brand new portable hard drive. He said he would need to do the work elsewhere. So he left with both. A month later, having heard nothing, I called. They said they would look into it. Called back another week later. They said they would review and contact the technician. Now they are saying the technician says he never took the hard drives and since I can't prove it, they will not reimburse me for the service or the stolen device. I am out the service fee and have no hope of ever getting my pictures or the brand new portable drive back. These people are simple thieves.
Twice scheduled an appointment. Twice, they could not find a tech to assign my order to with 24 in the area. They cancelled my 2nd appointment without contacting me or even trying to reschedule for the same reason. Unreliable.
I scheduled an appt and waited (& waited & waited) for the tech to arrive. They claim he arrived and rang the doorbell (which doesn't work - makes no chime, etc... should've been obvious). Tech doesn't text, or call. Apparently waited 20 min and then left. I was sitting inside, downstairs the whole time. So they charged me. What delivery or appointment service doesn't call or text ahead? Especially if they are waiting outside? And then charges me $69 for nothing? I'm going back to Geek Squad. This never happened with them.
Service rep came to fix my universal remote and sync my various tv components. He was in the house for about a half hour. After he left I tried the system and I was back where I started from. There's no way to contact any reps directly. I explained the problem to the customer service number and emailed them the problem…nothing! One email said they would look into it…one week later and still no word! I paid $160 for absolutely nothing and no one at Hello Tex cares. Don't use this company!
Scam site. Look forward to weekly/ monthly charges on the CC you leave on file and prepare to be forced into changing your account number. Don't bother reaching out to their customer service, they'll try to charge your card just to cancel their "membership" you never signed up for.
I used HelloTech to install a large home theater system and they basically sent Jim Carey's character from Dumb and Dumber. The guy was useless! Plus, I have had about $1,400 in fraudulent charges on my HelloTech account in the past 2 months! I ask for my account to be deleted and they lie and say they will delete it. It's still there and I am still getting fraudulent charges! It takes 10 DAYS to get your money back! I had to change my debit card to stop the fraudulent charges! And my account is still there! The email addresses they give you are invalid. They say they will delete your account within 24-48 hours (THEY LIE OUT BOTH ENDS). BEWARE! They have two things for site security: JACK and SQUAT. Along with their absolutely useless people, HelloTech is a JOKE of a company!
I had two appointments in two days that I waited a total of four hours and no one showed up even though they confirmed the appointment just an hour before.
It seems their technicians don't work for this company so not ever sure their safe to let in. Don't waste your time waiting for them to show up
They always mess up and never do anything. TARGET STOP DEALING WITH HELLO TECH ITS RUINING YOUR BRAND. Absolutely a scam
Only reason for the one star; is you have to give something. All the HYPE on Tech Sending a TEXT when he is on route/arrival time/is pure bull! My tech (MATT) never showed and they couldn't find him. I called at 10 minutes and 30 minutes behind schedule and 'in route' was all i was told. After 1 hour; I called and cancelled. Don't let the 3 hour "cancellation policy Scare you' Placed it on AMEX and they folded
IF they are good; it's not in this Fayetteville,, North Carolina.
I made an appointment with Hellotech for the following day to install a tv on the wall. The time was scheduled for between 11 and 1. At 12:30 I got an email saying the tech was running 15 to 30 minutes. By 2 pm still no tech. I finally got tired of waiting and called. I was told the original tech was no longer available and they were trying to find another one. If one is found, it could possibly be 8 pm. I told them I wanted my money back and will NEVER use them again.
I contracting this company through Target over a month ago for "Professional Installation" of a 50 in TV. The process to just get the appointment was backwards and should have been my first clue that this was going to go left. However, I continued on ad scheduled the appointment only to have a tech (and use that term very loosely) come to my home and strip and damage my existing coax cable and disconnect my router leaving me no internet or TV service to my other devices.
Contacting the Customer Service Department located in the Philippines was just a run around and being placed on hold. The process was frustraing to say the least as they instructed me to open a damage claim which to this day has not been resolved and I ony get contacted about it when I call them!
Save yourselve the headache and just don't use them.
So, after taking a day off to be available for them, they cancel my appointment 2 hours before they're scheduled to arrive. ( this was on a Friday)
Then they text and mail me constantly for anew date / time for a different tech, which I can't reply to on the weekend, so they cancel my order all together.
If there technician service is as bad as their customers service, I think I dodged a bullet. I'll go find someone else to do the the work
My suspicion is that the tech canceled because he was planning to take an approach I considered unacceptable ( eg, punching holes in the house to run cable outside, rather than fishing a line through the attic to get from one room to another). I was clear in a pre-visit call, that if they couldn't do the work correctly, I'd find someone who would.
I've added this company to the list of people I won't consider for any work in the future.
We wanted someone to go through my husbands computer to clean it up and they did we are satisfied. We took the monthly plan
I booked a technician to come help solve internet speed and connectivity issues in my home. He did not know what he was doing at a professional level.
He had no knowledge of my particular internet provider and how they set up internet in their customers' homes. His advice was to move my router to another room to help improve the weak signal and connect the phone cord of my router to a different phone wall jack. When actually the internet provider only sets up the phone cord to work in the original wall jack. Any others will not be useable. So the Hello Tech technician's advice was not accurate or useful.
Also I asked for help with my extender because it is currently not connecting with my modem. He did not help with this issue. Nor did he did even know what a mesh router is...
Do not recommend using HelloTech to help solve your internet issues unless you can guarantee an experienced professional as your technician. Otherwise the service is not worth the price you pay.
I have the worst experience with Hellotech. I order a security door lock that I can used my phone to open my door and order there service to install it. The day that they suppose to install my lock, the person didn't show up, and when I check the status it said the job was completed. They also charge me $200 for additional item. I call the customer service and let them know and the manager told me that someone else would show up and they never did. This company is a rip off. Don't trust them. If I could give them a negation 100 I would.
I bought a TV from target and use target mounting service which is Hello Tech to mount my TV. They sent a technician out by the name of Justin to mount my TV. I should have known when he lost his keys in my front yard and was looking for his cell phone that he had also dropped in my yard that it was going to be a horrible experience! Justin, added the TV mount on the wall crooked and too low. Once the TV was up on the wall, he noticed he forgot to attach the cords! Them be attempted to take the TV down, but was struggling todo so. He was hitting the TV on my wall and also on my Telephone jack which caused him to damaging my TV. Then he proceeded to call HelloTech to say that the TV was damaged during delivery which was a lie and that happened all on January 20. Today is March 15th the date of this review and I'm still trying to get HelloTech to resolve this issue! However, all the supervisors and anyone in the resolution team refused to speak to me are give me call back! The last time I spoke with someone from the resolution team was in February when he asked for pictures of the TV and any other pictures I might have. Once I sent those in he stop responding, I then called in only for them to say he was no longer with the company!
Hellotech customer service is horrible and uses duplicity to humour clients.
If you use their service for anything don't expect a receipt for your files... they do not
Provide any form of receipt for services and will drag out for months an attempt to get one with prevarication, many phone calls, and tons of emails. You will have NO proof of purchase.
