This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
My Tech delivered outstanding customer service with a can do attitude. As soon as he surveyed the configuration of our house, he assured me he could complete the project. Finally, he stuck around to make sure I downloaded the Xfinity App correctly and it was working. Thanks
There were several things that were problematic and Ley was great at being flexible and accommodating. We weren't able to attach the sound bar as I didn't know it needed brackets.
Damien was outstanding in setting up my new computer. I recommend Darian and Hello Tech for any technical computer issues that need resolving.
Excellent and on time.
Job well done.
Price was up front.
No bait and switch.
Very good, Tech understands your needs on time,clean job and very efficient
Fantastic & very knowledgeable. He was assigned to us on a priority status because our recently installed router had lost all wireless connection. He quickly found the problem & fixed it explaining the cause & resolution.
I have used Hello 'tech twic before and had good serive adn follow up.
This time my service has been awful from the beginning
1. I made an apt in Baton Rouge La and the tech showed up at my old address in NC
2 I never head back...eve though the field team told me that someoen would call me back and reschedule
3. I have now called back two times to reschedule...No one makes the apt and follows though with the emailed apt.as agreed...very poor.
***I am now done with Hello Tech...they have gone downhill completely...Stephanie Shipper, Business Owner
The Hello Tech technician was on time, polite, very knowledgable, and extremely competent. Whenever needed, I will be using Hello Tech!
The tech was EXCELLENT in diagnosing the problem and explaining to me in detail what needed to be done. He offered suggestions and also gave his professional opinion on what the job required. He had extensive knowledge of the whole TV and audio system along with what works best. It was a great experience overall as it was GREATLY APPRECIATED!
Quick and Efficient. Took the lead and shared the best optimal setup for mount location and height.
Handyman services were performed expertly and timely. Technician provided a review of services completed to ensure customer satisfaction.
Complete garbage service. They won't let you schedule, instead you put in your availability and their most likely non existent techs pick a time. Only problem is they never do and their help line just repeats themselves over and over and ignore you. Do not use this service
Christian was friendly and knowledgeable this guy knows his stuff!
Call center experience was very lacking and frustrating. Once the technician was finally assigned and onsite, he completely restored my faith in the company. Knowing he is my technician I know I'm in good hands and he will fix what I mess up.
Outdoor patio stereo stopped working, I installed a new stereo preamp and that didn't resolve it. You sent Max Latsamout who traced the speaker lines, found the shorts in the wiring and fixed the problem
Mr Mohammad N was very Professional; Knowledgeable and Attentive as well as Supportive! He was very sufficient and polite as he installed my security alarm system! I am very grateful to Hello Tech tech company for providing me a great Tech Mr Mohammad N who did a great job! Also; Mr Mohammad N arrived on time and completed the job in a very successful manner! I am a satisfied customer!
Christian was awesome. He fixed the problem with my computer and created another ticket to clean it up to possibly stop another problem. Very helpful
The tech arrived and would not carry the television to the room it was supposed to be hung in. He arrived with a second person to help him and here are these two men in our home leaving a middle aged woman and a young girl to carry a television up stairs. It was humiliating. Although he did hang the television I was also concerned he would break my mirror on the other side of the wall he hung the tv on as well. He said because I got cheap service they weren't responsible to carry a tv to the room or to do extra stuff.
I did like that he called early on to ask about the tv and what room it was going in.
He pulled the previous bracket off the wall like he had done me such a favor. The television is mounted though, and its done well.
But fact that I had to carry the television to the room it was in myself killed this entire experience for me.
Hello tech is a great company.Marc explained everything thing about Roku.He was very knowledgeable.Please use HelloTech if you need something like this done.
I scheduled an install and mounting service with Best Buy initially. When they finally came it was outside of the delivery window and I had to reschedule. Thank god for the miscommunication because I reached out to HelloTech the following day and they showed up at the building early and on the same day I scheduled. Which is what I needed! Call these guys first! They really saved me in a bind.
