This has been one of the worst customer service experiences I've ever had! I purchased two TVs from Walmart around Black Friday and scheduled installation through HelloTech for January 28. Two days before the appointment, HelloTech cancelled my installation with no real notice. The only communication they sent was an email that went straight to my junk folder. What's unbelievable is that HelloTech has my phone number and had been texting me nonstop about my upcoming installation — yet somehow they decided not to send a text or make a phone call to notify me that it was cancelled. A simple text would have prevented all of this. When I finally spoke with Nina, a supervisor, I had to ask for a refund. Let that sink in — they were not even going to offer to refund the money I already paid for a service they cancelled. I was told my refund check would be "in the mail," but after this experience, I'm not holding my breath. Their reason for cancelling? They claimed they couldn't find a technician in my area. Funny enough, one phone call on my end and I found a tech myself. HelloTech is completely disorganized, lacks basic communication skills, and shows zero accountability to their customers. If you value your time, money, and sanity, do yourself a favor and avoid this company entirely.
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HelloTech Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the reviews.
Negative Highlights
- Appointments may be cancelled at the last minute without proper notification.
- Refunds for cancelled services can take weeks or months and may require repeated follow-up.
- Advertised 24/7 support may not be available when needed.
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The most helpful reviews behind these summaries
I scheduled an installation with Hellotech only to have them cancel three times and then no show on the fourth. I contacted customer service, and they promised a full refund. Six email exchanges and a month later, there has been no refund. Each time they were contacted they said they had "escalated" my concern and would contact me within 24 hours. The only contact I received was an email for a customer satisfaction survey which I had already filled out three times. Still chasing, still waiting...
They say they are 24/7 but refused to help me even when they say were open but wouldn't take new tickets. Complete run around that they say they are 24/7 but won't help in an emergency during working hours. Very disappointing.
Super easy and quick! Steve was awesome! I definitely will be using again and sharing yo family and friends!
Joshua was knowledgeable, efficient and friendly. Very easily mounted a very large TV and talked with me to help me figure out concealment and style. Very much appreciate his help.
HelloTech got a technician out the same day I contacted them. Christian was the friendliest and most professional tech I have dealt with in a long time. He was very helpful and even engaged my son to some extent in the mounting process. He's the best!
As promised. Huge shoutout to Jacob. He came on time and made everything so easy and smooth
Tech, Joseph, kept me posted on arrival time, got me up and running, and is genuinely a nice, professional person.
Would use hellotech, again, as I have in the past. Competent staff. Joseph is at the top end of my experiences.
Absolutely the best Tech I have ever had. He fixed everything and made my laptop useable. Thank You Hello tech!
Christian was friendly and communicated with me in a manner that was understandable and efficient. In general he was a very pleasant person.
We required mounting a tv and Jacob was our tech. Polite and professional young man. Arrived on time and finished the task quickly. Did a great job, we were very pleased with the service.
I (and no one I know) could figure out how to get TV working. Megan is a very poised young lady, and polite. She read the instructions and got the TV working. I think she was surprised that I know as little as I do.
Isaian arrived on time as promised and was beyond courtesy and professional. He did an amazing job and addressed any and all issues that arise during the install to our satisfaction. Kudos to Isaian for his service and great reflection on the company.
Phillip was very courteous and professional. He walked us through the process of what he was doing. Made suggestions of where to place the tv for better viewing and less neck strain.
Oliver was on time, answered all my questions and set up the TV just as I needed it to be. He was friendly and knowledgeable and I will have no hesitation in asking for him again if I need more help!
Our technician saved the day as the first tech scheduled was not available. Nizar came on time, was very professional, communicative and worked hard and fast. He listened an carried out our wishes to hang the tv on our wall. He went above and beyond helping move furniture back in place. Can't say enough good things about Nizar!
Patience and worked to understand my problem I now have both screens working
He did a awesome job. I would recommend him a again.
Anthony was great. We had the tv mounted above the fireplace and it's perfect.
Nice and courteous. On time and very helpful. A pleasure to work with
Shelby was excellent. He was early and handled two large TVs with no issues. He was very knowledgeable about the devices and provided good tips as well. Highly recommend him to anyone looking for any tech services.
Great service installed the mount pretty fast. Did the job in under 15 minutes.
Don't provide invoices. Customer service useless, both chat and on phone. I have sent three requests for an invoice to be emailed to me. Tech was here over a week ago and still no invoice.
