Heirloom RosesReviews 315

Everything went fine til I checked out. I saw the ad that said last day to get Heirloom Roses at 50% off, use Promo Code Mother 23. But when I checked out, there was no deduction and it went to checkout so quickly that I couldn't stop it. :(

I have questions about the rewards program. Can you clear up a few points that I have?

I'm glad I found this site, it's helpful to narrow down the right rose for the climate and size. The plants were healthy and they like their new place in my zone 8 garden. I can't wait for their fragrance and beauty to bloom!

This was my first time to order from Heirloom Roses and I was not very pleased. I received and email with a video explaining how I should expect to receive my rose. The package was delayed by several days and when it arrived, it was missing the rod to keep the plant from shifting in the box, the plant itself was protruding out of the box, and the contents of the container (dirt and rose plant) were emptied into the bag it was wrapped in. This was ordered as a Mother's Day gift, so it was quite an embarrassing gift to give. I also am not sure if the plant will live considering the condition in which it was received.

Customer service was prompt, courteous, and helpful.

Easy online shopping experience, good packaging for the products.

I was to receive my Impressionist rose May 1, was notified in late April that it would come shortly. It was shipped April 28 (per Heirloom). In early May got a notice from FedEx that there was some sort of unspecified problem. It did not arrive till 5/9. I would say that is an unsatisfactorily long trip. Some of the smallest branches were starting to yellow. Perhaps you need to change your shipper. FedEx was a disaster. I think the rose may be ok - I soaked it well and planted per your instructions. At least I hope so. This is no way to ship live plant material. At least it was beautifully packed. Now - fingers crossed!

Needed to have s rose replaced and it was handled quickly and efficiently

Super easy to navigate through the site and love the selection!

I have the Betty Boop, Frida Kahlo, and lavender rose bushes from an order 1.5ish years ago and they are doing great. For my birthday on May 6 I ordered the Fiji, tess of the ubervilles, limencello, and the magician. Received in a timely manner and were very healthy upon arrival. Planted on my birthday per instructions with much joy and anticipation to see them thrive.

It was all very easy. I went through and read about the roses so I could pick. Then placed order and was asked when I wanted them delivered. That was great! They came at a prefect planting time. I also watched the video you sent about what to do when they came. I am excited for them to bloom! Thank you for making it a fun and easy purchase.

Fine so far, I received the roses on time. It will take time to see how they turn out.

Roses were shipped quickly, packaged securely, and delivered timely.

I don't like surveys. Please don't ask again thank you

I have two of these climbing roses and need a third, (of course). Purchased last Fall and it was recently delivered in wonderful condition. It's up to me now.

Sent rose bushes as a gift. She's delighted to receive them and excited to watch them grow. They arrived on time and in great condition.

My 3 from you in my basement last December with grow light didn't make it - better luck this time. Need a Mr Lincoln too but not available.